Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

["Support" <support@xxxxxxxxxxxx>]

Hi Robert,

 

Like Andrew said, we (Mainpine) have done extensive testing with the Mainpine RockForce fax cards with various Brother MFP's and Brother fax machines.

We have adjusted the product firmware and drivers accordingly to make sure that we support as many fax machine devices as possible.

 

I would recommend that you either go with a Mainpine fax card, or a similar company that also tests their fax devices with a multitude of fax devices.

 

This is the reason that companies like Brooktrout and Mainpine have a MUCH wider compatibility list than USR and standard class 1 modems.  They focus almost exclusively on data transfer applications.

 

You can see info about our 2, 4, and 8 port Mainpine RockForce cards at www.mainpine.com .

 

You can find other like devices by doing a web search.

 

Good luck with your application Robert!

 

Derrek Sypert

Mainpine Support Manager

USA +1 718 701 2422 | Asia/Europe +44 1225 436137 

derrek.sypert@xxxxxxxxxxxx | www.mainpine.com

---

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of andrew rinaldi
Sent: Thursday, January 12, 2006 11:03 AM
To: 'Robert McIntosh'; hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

Hi Robert.

 

We did have a lot of problems with Brother Intellifax 775 which we eventually solved by a firmware patch to our fax cards.  I don't know if the same problems are prevalent in the 3100/8600 but it's probably worth trying another fax card.

 

Regards

 

ANDREW RINALDI

Mainpine Support

USA +1 718 701 2422 | Asia/Europe +44 1225 436137 

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

---

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Robert McIntosh
Sent: 12 January 2006 18:31
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problem Faxing To Brother NSC/IntelliFax

OK, I've upgraded to 4.2.3 which is the most recent update for rh9.

 

The problem is still there, with an odd twist after further investigation.  Our set-up is unique and awkward (as is probably fairly common) and I fully expect "oh well, no wonder!" responses.

 

We use WHFC to submit fax jobs to the hylafax queue.  We have a custom application written on top of MS Access that takes a form and inserts data and prints it to the print device that translates to postscript and thereby submits it to the fax queue from WHFC.  This process works great for probably 99% of our clients that receive the fax.  For clients with the  Brother MFC-3100C/MFC-8600 based fax machines (we have two that I know of), they only receive the top fifth of the one-page fax.  This continues to be a problem after upgrading hylafax to 4.2.3

 

The twist is that, from other applications, like MS Word, if I submit a full-page document to WHFC to hylafax, the whole document comes through just fine for the same machines.  So, I've written it off to somewhere between MS Access and that specific line of fax machines.

 

If there are suggestions out there from the hylafax community regarding this issue, I'm all ears.  I fully expect that there are none, as it doesn't seem to be a hylafax problem.  I can only hope that someone can echo problems faxing to the Brother MFC's.

 

Many thanks,

Robert

 

 

On 1/11/06, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:

Robert McIntosh wrote:

> I'm running hylafax 4.2.0 and have a steady problem with sending faxes
> to two models of fax machines, the Brother IntelliFax 2800 and Brother
> NSC 8500.  When our installation of hylafax sends a fax to either of
> these machines, only about 1/5 of the first page comes through.  The
> rest of the fax is lost.
>
> Any suggestions on what to look for/adjust?
>
> I've got two modems hooked up to the server: a USR 56k faxmodem 5686
> and a Creative Modem Blaster DE5621.
>
> The following is a log from a "succesful" transmission to the Brother
> Intellifax 2800 (still just the 1/5 of the page received, though - all
> else is lost):


There have been so many fixes since 4.2.0 that it would be best if we
first could determine if the problem is something that has already been
fixed in the last 18 months of work.  Can you upgrade to 4.2.4.2 or
4.2.5rc2 and then try again?  If you cannot upgrade, can I send some
test faxes to those fax machines, and then could you say if the full
page came through or not?

Thanks,

Lee.

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