[hylafax-users] MainPine & Hylafax Problem with hunt group

[Tom Miller <tom@xxxxxxxxxxxxxx>]

>Hi Tom.
>
>Well the fact that the working line is not in a hunt group
MAY be relevant.
>The first thing you must do is try to identify where the
problem begins.
>Therefore, I would suggest the following;
>
>If you put a plain old handset on the working line what do
you hear ?  A
>continuous dialtone ?  If you move to one of the non working
lines is it the
>same ?  If not, why not ?


Yes, There is a continues dial tone.  These non-working line
are currently in used for production fax machine.  We are
receiving fax from these fax machine as I am writting this
email.   We plan to get rid of these fax machine and using   
your modem instead.


>
>If the lines 'sound' the same then can you try using minicom
on both a
>working and non working line and dial a number that's not
connected with
>your setup (your cell would be good).  Does it ring ?  If
not, why not ?
>
>If this works then try calling the working and non working
line from your
>cell.  Do you see 'ring', 'ring' on the minicom consol ?  If
not, why not ?
>

I will try it just for your entertainment.  Just because we
are using those non-working line at this moment for production
data.  So I know they are working.


>You should be able to get this all working without much
difficulty.  If not,
>then can you get the telco to disable the hunt groups while
you diagnose the
>setup?  Can you also check whether you have Call Waiting,
Caller ID, or any
>other supplementary services enabled on the lines ?  You are
looking for
>anything that might be different between the working and non
working lines.
>


I call the telco and they said there are no different between
those line (working and non-working line).  
The only thing different are:
working line=  single line
non-working line= 3 phone line in a hunt group

  

>Can you please confirm that the fax machine tests that you
ran were for both
>send and receive and on both the working and non working lines ?

Yes,  They are in use in production as I am writting this
email.  Yes, they can fax out as well.


You modem much not know how to hand the hunt group.

It critical to get the answer to this.  We are ready to switch
over and offcourse we can't do it with only one line.

We need to take the existing fax hunt group and move from
the fax machines into your MainPine modem.

Thanks much for look into this problem.


Tom
  



>
>Regards
>
>ANDREW RINALDI
>Mainpine Support Manager
>USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
>andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com 
>
>-----Original Message-----
>From: Tom Miller [mailto:tom@xxxxxxxxxxxxxx] 
>Sent: 26 October 2005 03:49
>To: support@xxxxxxxxxxxx
>Cc: hylafax-users@xxxxxxxxxxx
>Subject: MainPine Modem Problem
>
>Hylafax 4.2.2,  MainPine Oct+ run on RedHat ES 3.0
>
>We talked to the telco company today.  They said there is no
special
>features on those line as compare to other line.
>Except the working line is the single line and the other none
working line
>are in a hunt group.  
>
>We have two hunt group we had tried out both and neither of
them were work.
>Is your modem having problem of detecting and picking up
hunted group? 
>
>
>Is there a special setting for hunt group?
>
>Thanks,
>
>Tom
>
>>
>>
>>---- Original message ----
>>>Date: Sun, 23 Oct 2005 12:52:41 +0100
>>>From: "support" <support@xxxxxxxxxxxx>
>>>Subject: RE: [hylafax-users] Urgent - help
>>>To: <tom@xxxxxxxxxxxxxx>, "'Lee Howard'" 
>><faxguy@xxxxxxxxxxxxxxxx>
>>>Cc: <hylafax-users@xxxxxxxxxxx>
>>>
>>> 
>>>Hi Tom.
>>>
>>>Can you tell us a bit about your setup ?  How are the lines
>>delivered to you
>>>?  Is the OCTO+ connected via a PABX or straight from the
>>telco ?  Do any of
>>>the lines have supplementary services enabled (Call
>Waiting, 
>>etc.) ?  Which
>>>country are you in ?
>>>
>>>Do both send and receive fail on a 'bad' line ?
>>>
>>>When you "moved the working phone line" did you just unplug
>>the RJ11
>>>connector from the OCTO+ and move it to a different  port
>on 
>>the board ?
>>>Are you using identical RJ11 cables ?  The ones supplied
>>with the board ? 
>>>
>>>Have you tried using minicom ?  What does the modem say if
>>you try
>>>ATDT<phonenumber> on a 'bad' line ?
>>>
>>>FYI, all ports on the OCTO+ have identical hardware.... 
>>Therefore, if the
>>>behaviour is different it will be the lines and/or
>>configuration.
>>>
>>>Regards
>>>
>>>ANDREW RINALDI
>>>Mainpine Support Manager
>>>USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
>>>andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>>>
>>>-----Original Message-----
>>>From: Tom Miller [mailto:tom@xxxxxxxxxxxxxx]
>>>Sent: 23 October 2005 04:48
>>>To: Lee Howard
>>>Cc: hylafax-users@xxxxxxxxxxx
>>>Subject: Re: [hylafax-users] Urgent - help
>>>
>>>Lee,
>>>
>>>All 8 faxgetty are running.  I also verify by moved the
>only 
>>working phone
>>>line to individual port and tried to send fax to them and
>>they are working.
>>>
>>>
>>>Could it be the other phone line have different codec or
>>different ??? than
>>>the one that working?
>>>
>>>One thing to keep in mind is the other lines work fine on
>>different fax
>>>machines.
>>>
>>>It seems the MainPine modem interpreted the working line
>>different than
>>>other three non-working lines.  However, these three non-
>>working lines are
>>>working fine with our other 
>>>fax machine.   Am I on the right track?
>>>
>>>Thanks much for you respond
>>>
>>>Tom
>>>
>>>
>>>
>>>---- Original message ----
>>>>Date: Sat, 22 Oct 2005 13:40:32 -0700
>>>>From: Lee Howard <faxguy@xxxxxxxxxxxxxxxx>
>>>>Subject: Re: [hylafax-users] Urgent - help
>>>>To: tom@xxxxxxxxxxxxxx
>>>>Cc: hylafax-users@xxxxxxxxxxx
>>>>
>>>>Tom Miller wrote:
>>>>
>>>>>Would someone tell me how to get Hylafax to answer more
>>than one modem
>>>>>at a time please.
>>>>>
>>>>
>>>>There's nothing to do.  If you have a faxgetty running on
>>>each port with
>>>>RingsBeforeAnswer set to something other than 0, then it
>>>will answer
>>>>when it gets the RingsBeforeAnswer number of RINGs from the
>>>modem.
>>>>
>>>>Lee.
>>>
>>>
>>
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