Re: [hylafax-users] MultiTech ISI5634UPCI/8

["support" <support@xxxxxxxxxxxx>]

Both inbound and outbound.  Your error rate is closer to what I'd expect.

I wish you luck with the IRS :-)

Andrew 

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Stephen Carville
Sent: 14 September 2005 18:25
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] MultiTech ISI5634UPCI/8

support wrote:
> Hi Chris.
> 
> We test with dozens of different fax machines and fax/modems in the 
> lab and thousands in the field.  We typically see failure rates well 
> below 1% and I don't think you should expect anything like the 5-10%
failure rate proposed.

Are you all talking about inbound or outbound?  I have an ISI 5634PCI/8 with
three lines incoming and 4 line outgoing (P.01 GOS) and, since I switch to
some faster hardware, my worst incoming error rate over a week was 2 pages
in 1263.  So far every outgoing error but one has been a result of a  bad
number or a customer who forgot to connect his fax line.  That one was a fax
number that rolled over to voice mail if the line was busy.

> Can you imagine what this sort of failure rate would mean to a 
> customer like FedEx or the IRS ?

In the case of the IRS I could hope for extinction :-)

> Regards
> 
> Andrew Rinaldi
> Mainpine Support
> e: support@xxxxxxxxxxxx
> w: http://www.mainpine.com
> t: +44(0) 1373 830888
> f: +44(0) 1373 830768
> 
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx 
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Chris Funk
> Sent: 14 September 2005 16:06
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] MultiTech ISI5634UPCI/8
> 
> Hi All,
> 
> Just as a general question.  I have 2 of the ports dedicated to 
> receiving faxes from only a couple customers.  These are larger 
> businesses and I receive 100% of their faxes correctly.  Then 3 of the 
> other ports are in a hunt group, and we receive faxes from small 
> businesses (audit records)  I'm guessing that the faxes we receive 
> from the 2nd group are coming from a lot of cheap fax machines and or 
> fax/modems.  Is it realistic to think that I'll ever receive more than 
> 90-95% successful from that 2nd group given the vast number of different
fax machines??
> 
> Thanks
> Chris
> 
> 
> 
>>Chris Funk wrote:
>>
>>
>>>Sep 12 09:40:40.81: [24105]: RECV received frame number 46 Sep 12
>>>09:40:40.85: [24105]: RECV received frame number 47 Sep 12
>>>09:40:40.97: [24105]: FCS error Sep 12 09:41:25.83: [24105]: EOT 
>>>received (end of transmission) Sep 12 09:41:25.83: [24105]: Received 
>>>premature V.34 termination.
>>> 
>>>
>>
>>>Unfortunately, there's nothing that HylaFAX can do here.
>>
>>>The modem tells us that we got an FCS (frame check) error - and 
>>>that's not that unusual, but from that moment on we don't get any 
>>>data at all until the line disconnects 45 seconds later.
>>>
>>>
>>>You could try running Class 1 instead of Class 1.0 and see if the 
>>>same kinds of "sudden disconnections" occur.  If they do, then it's 
>>>probably not the modem firmware (as V.34 will not be used with Class 1).
>>>
>>>Lee.
>>
>>
>>Thanks Lee.  I'll try the class 1.  Here is another error I have been 
>>getting on that modem.
>>
>>"Failed to properly detect high-speed data carrier."
>>
>>
> 
> 
> I don't know if this is related. However I recently pretty much 
> eliminated the above error by downgrading the firmware on another 
> brand of multitech modem (MT5634ZPX-PCI-V92) from 1.32i to 1.25p.
> 
> I would assume there is some common code between the different 
> firmware and it might be the cause of your problem.
> 
> Steve Tuckner at Multitech provided me with 1.25p firmware awhile back.
> He might be able to shed some light on the potential problem you have 
> and the one I had.


--
Stephen Carville <stephen@xxxxxxxxxxxxxx> Unix and Network Admin Nationwide
Totalflood
6033 W. Century Blvd
Los Angeles, CA 90045
310-342-3602

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