Re: [hylafax-users] Fax Performance

["support" <support@xxxxxxxxxxxx>]

Hi Lee Howard,

How can I trace each fax transmission error? Which file contains fax log
message?


Thank you.


Thomas



----- Original Message ----- 
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: "support" <support@xxxxxxxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Friday, December 03, 2004 4:13 PM
Subject: Re: [hylafax-users] Fax Performance


> On 2004.12.02 21:00 support wrote:
> > Hi everyone,
> >
> > When I view the hylafax daily report sent to my email account, I see
> > the
> > following data:
> >
> > Facsimile transmitted since 12/02/04 00:00:
> >
> > Sender                        Pages      Time Pg/min  Errs TypRate
> > TypData
> > ...
> > ...
> > ...
> > ...
>
> --------------------------------------------------------------------------
> > Total                           130   1:47:44    1.2     8
> >
> >
> >
> >
> > There are 8 errors out of 130 pages. Why do errors occur?
>
> The errors listed there are "protocol errors", meaning that something
> went wrong in the "middle" of the fax transmission (after the call was
> negotiated but before the remote confirmed the receipt of all of the
> pages).  Each error occurs for different reasons, usually.
>
> > What is the
> > major cause of error in fax?
>
> Modem firmware problems, fax machine firmware problems, or line
> conditions.  The relative significance of each depends upon what
> equipment you use, what equipment you send to, and the general
> condition of your lines.
>
> > Is my fax result good or bad?
>
> A 6% error ratio isn't particularly good.  Most well-configured systems
> with good equipment will see 1% or less error ratio.  That said, if all
> 8 of those errors are to the same destination, then then the statistics
> here are skewed negatively because of that one destination, and you may
> want to consider that when you decide if your 8/130 is good or bad.
>
> 1.2 pages per minute (50 seconds per page) is about normal - that
> depends greatly on *what* kinds of images you actually send and how you
> send them (what compression, and ECM or not).
>
> Lee.
>
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>


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