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[hylafax-users] Trouble receiving faxes



Title: Trouble receiving faxes
Hello,

This is my first Hylafax install and so far it's been quite rewarding thanks to the excellent list/hylafax community.
I'm having some fun getting Hylafax Version 4.2.0rc2 receiving properly on a Mac OS X 10.3.4 PowerMac G3.

The server is running and receiving faxes - but not all. So far (with limited testing) most faxes aren't received.
The sending modem/fax keeps sending HDLC and Training before giving up.

I'm using a Dynalink 56K e-modem II 1456VQE-C with what looks like a Topic chipset.

(I'm using this via a KeySpan 4 Port serial card.)

thanks for any help or advice in advance

adam

Log for a failed fax:

Aug 10 03:13:19.76: [  211]: SESSION BEGIN 000000027 61299765582
Aug 10 03:13:19.76: [  211]: HylaFAX (tm) Version 4.2.0rc2
Aug 10 03:13:19.76: [  211]: <-- [4:ATA\r]
Aug 10 03:13:26.93: [  211]: --> [7:CONNECT]
Aug 10 03:13:26.93: [  211]: ANSWER: FAX CONNECTION  DEVICE '/dev/tty.SXProJ0P1.1'
Aug 10 03:13:26.93: [  211]: RECV FAX: begin
Aug 10 03:13:26.93: [  211]: <-- data [35]
Aug 10 03:13:26.93: [  211]: <-- data [2]
Aug 10 03:13:26.96: [  211]: --> [7:CONNECT]
Aug 10 03:13:26.96: [  211]: <-- data [23]
Aug 10 03:13:26.96: [  211]: <-- data [2]
Aug 10 03:13:26.98: [  211]: --> [7:CONNECT]
Aug 10 03:13:26.98: [  211]: <-- data [10]
Aug 10 03:13:26.98: [  211]: <-- data [2]
Aug 10 03:13:29.53: [  211]: --> [0:]
Aug 10 03:13:29.53: [  211]: MODEM <Empty line>
Aug 10 03:13:29.53: [  211]: DELAY 1500 ms
Aug 10 03:13:31.03: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:31.03: [  211]: --> [2:OK]
Aug 10 03:13:31.03: [  211]: DELAY 1500 ms
Aug 10 03:13:32.53: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:32.53: [  211]: --> [7:CONNECT]
Aug 10 03:13:32.53: [  211]: <-- data [35]
Aug 10 03:13:32.53: [  211]: <-- data [2]
Aug 10 03:13:32.57: [  211]: --> [7:CONNECT]
Aug 10 03:13:32.57: [  211]: <-- data [23]
Aug 10 03:13:32.57: [  211]: <-- data [2]
Aug 10 03:13:32.59: [  211]: --> [7:CONNECT]
Aug 10 03:13:32.59: [  211]: <-- data [10]
Aug 10 03:13:32.59: [  211]: <-- data [2]
Aug 10 03:13:35.14: [  211]: --> [2:OK]
Aug 10 03:13:35.14: [  211]: <-- [9:AT+FRH=3\r]
Aug 10 03:13:38.24: [  211]: --> [0:]
Aug 10 03:13:38.24: [  211]: MODEM <Empty line>
Aug 10 03:13:38.24: [  211]: <-- data [1]
Aug 10 03:13:38.44: [  211]: MODEM <Timeout>
Aug 10 03:13:38.44: [  211]: DELAY 1500 ms
Aug 10 03:13:39.94: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:39.94: [  211]: --> [7:CONNECT]
Aug 10 03:13:39.94: [  211]: <-- data [35]
Aug 10 03:13:39.94: [  211]: <-- data [2]
Aug 10 03:13:39.99: [  211]: --> [7:CONNECT]
Aug 10 03:13:39.99: [  211]: <-- data [23]
Aug 10 03:13:39.99: [  211]: <-- data [2]
Aug 10 03:13:40.01: [  211]: --> [7:CONNECT]
Aug 10 03:13:40.01: [  211]: <-- data [10]
Aug 10 03:13:40.01: [  211]: <-- data [2]
Aug 10 03:13:42.21: [  211]: --> [2:OK]
Aug 10 03:13:42.21: [  211]: <-- [9:AT+FRH=3\r]
Aug 10 03:13:45.31: [  211]: --> [0:]
Aug 10 03:13:45.31: [  211]: MODEM <Empty line>
Aug 10 03:13:45.31: [  211]: <-- data [1]
Aug 10 03:13:45.51: [  211]: MODEM <Timeout>
Aug 10 03:13:45.51: [  211]: DELAY 1500 ms
Aug 10 03:13:47.01: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:47.05: [  211]: --> [7:CONNECT]
Aug 10 03:13:47.05: [  211]: <-- data [35]
Aug 10 03:13:47.05: [  211]: <-- data [2]
Aug 10 03:13:47.08: [  211]: --> [7:CONNECT]
Aug 10 03:13:47.08: [  211]: <-- data [23]
Aug 10 03:13:47.08: [  211]: <-- data [2]
Aug 10 03:13:47.10: [  211]: --> [7:CONNECT]
Aug 10 03:13:47.10: [  211]: <-- data [10]
Aug 10 03:13:47.10: [  211]: <-- data [2]
Aug 10 03:13:49.65: [  211]: --> [0:]
Aug 10 03:13:49.65: [  211]: MODEM <Empty line>
Aug 10 03:13:49.65: [  211]: DELAY 1500 ms
Aug 10 03:13:51.16: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:51.16: [  211]: --> [2:OK]
Aug 10 03:13:51.16: [  211]: DELAY 1500 ms
Aug 10 03:13:52.66: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:13:52.66: [  211]: --> [7:CONNECT]
Aug 10 03:13:52.66: [  211]: <-- data [35]
Aug 10 03:13:52.66: [  211]: <-- data [2]
Aug 10 03:13:52.69: [  211]: --> [7:CONNECT]
Aug 10 03:13:52.69: [  211]: <-- data [23]
Aug 10 03:13:52.69: [  211]: <-- data [2]
Aug 10 03:13:52.71: [  211]: --> [7:CONNECT]
Aug 10 03:13:52.71: [  211]: <-- data [10]
Aug 10 03:13:52.71: [  211]: <-- data [2]
Aug 10 03:13:55.26: [  211]: --> [2:OK]
Aug 10 03:13:55.26: [  211]: <-- [9:AT+FRH=3\r]
Aug 10 03:13:58.36: [  211]: --> [0:]
Aug 10 03:13:58.36: [  211]: MODEM <Empty line>
Aug 10 03:13:58.36: [  211]: <-- data [1]
Aug 10 03:13:58.56: [  211]: MODEM <Timeout>
Aug 10 03:13:58.56: [  211]: DELAY 1500 ms
Aug 10 03:14:00.06: [  211]: <-- [9:AT+FTH=3\r]
Aug 10 03:14:00.06: [  211]: --> [7:CONNECT]
Aug 10 03:14:00.06: [  211]: <-- data [35]
Aug 10 03:14:00.06: [  211]: <-- data [2]
Aug 10 03:14:00.11: [  211]: --> [7:CONNECT]
Aug 10 03:14:00.11: [  211]: <-- data [23]
Aug 10 03:14:00.11: [  211]: <-- data [2]
Aug 10 03:14:00.13: [  211]: --> [7:CONNECT]
Aug 10 03:14:00.13: [  211]: <-- data [10]
Aug 10 03:14:00.13: [  211]: <-- data [2]
Aug 10 03:14:02.33: [  211]: --> [2:OK]
Aug 10 03:14:02.33: [  211]: <-- [9:AT+FRH=3\r]
Aug 10 03:14:05.43: [  211]: --> [0:]
Aug 10 03:14:05.43: [  211]: MODEM <Empty line>
Aug 10 03:14:05.43: [  211]: <-- data [1]
Aug 10 03:14:05.63: [  211]: MODEM <Timeout>
Aug 10 03:14:05.63: [  211]: RECV FAX: No answer (T.30 T1 timeout)
Aug 10 03:14:05.63: [  211]: RECV FAX: end
Aug 10 03:14:05.63: [  211]: SESSION END



My device config looks like this:

# $Id: topic,v 1.4 2003/07/25 16:23:26 lhoward Exp $
#
# prototype config for Topic modems and other similarly broken firmwares
#

#
CountryCode:            61
AreaCode:               2
FAXNumber:              +612.9976xxxx
LongDistancePrefix:     0
InternationalPrefix:    0011
DialStringRules:        etc/dialrules
ServerTracing:          1
SessionTracing:         11
RecvFileMode:           0644
LogFileMode:            0600
DeviceMode:             0600
RingsBeforeAnswer:      2
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        +612.9976xxxx
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           50
#

ModemType:              Class1          # use this to supply a hint

# as of v1.20, +FTS is not supported, which will cause "Stop and wait"
# failures unless we use software pauses instead...

Class1PPMWaitCmd:       "<delay\0727>"  # \072 == :  to avoid awk problem
Class1TCFWaitCmd:       "<delay\0727>"
Class1EOPWaitCmd:       "<delay\0729>"
Class1SwitchingCmd:     "<delay\0727>"  # assumption: +FRS not supported


probemodem results:

(I've left out all the following errors - should I be worried about these?
stty: stdout appears redirected, but stdin is the control descriptor
stty: tcsetattr: Invalid argument
stty: stdout appears redirected, but stdin is the control descriptor
stty: stdout appears redirected, but stdin is the control descriptor)

ATI0    RESULT = "OK"   RESPONSE = "TP560 Data/Fax/Voice 56K Modem"
ATI1    RESULT = "OK"   RESPONSE = "External Controller Ver3.00, CheckSum=2835"
ATI2    RESULT = "OK"   RESPONSE = "TEST OK!"
ATI3    RESULT = "OK"   RESPONSE = "TP560 Data/Fax/Voice 56K Modem"
ATI4    RESULT = "OK"   RESPONSE = "DSP Ver3.00 CheckSum=2D70"
ATI5    RESULT = "OK"   RESPONSE = "UK"
ATI6    RESULT = "OK"   RESPONSE = "0"
ATI7    RESULT = "OK"   RESPONSE = "Controller Ver3.00 Date:Nov 01 17:40 2002"
ATI8    RESULT = "OK"   RESPONSE = "DSP Ver3.00 Date:Nov 01 17:41 2002"
ATI9    RESULT = "OK"   RESPONSE = "Software Speakerphone"
AT+FCLASS=?     RESULT = "OK"   RESPONSE = "0,1,8"
AT+FCLASS?      RESULT = "OK"   RESPONSE = "1"
AT+FCLASS=0     RESULT = "OK"   RESPONSE = "OK"
AT+FCLASS=1     RESULT = "OK"   RESPONSE = "OK"
AT+FJUNK=?      RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FJUNK?       RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FAA=?        RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FAA? RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FAE=?        RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FAE? RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FTH=?        RESULT = "OK"   RESPONSE = "3"
AT+FTM=?        RESULT = "OK"   RESPONSE = "24,48,72,73,74,96,97,98,121,122,145,146"
AT+FRM=?        RESULT = "OK"   RESPONSE = "24,48,72,73,74,96,97,98,121,122,145,146"
AT+FTS=?        RESULT = "ERROR"        RESPONSE = "ERROR"
AT+FRS=?        RESULT = "ERROR"        RESPONSE = "ERROR"



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