[hylafax-users] RECV FAX: No answer (T.30 T1 timeout)

[g.santarelli@xxxxxxxxxxxxxxxxxx]

Hi all, 
I've set up Hylafax successfully. We receive and send faxes but sometimes i still have troubles with something like this:

Jun 28 13:03:16.61: [14588]: SESSION BEGIN 00000107 390743225207
Jun 28 13:03:16.61: [14588]: HylaFAX (tm) Version 4.1.8
Jun 28 13:03:16.61: [14588]: <-- [4:ATA\r]
Jun 28 13:03:22.02: [14588]: --> [7:CONNECT]
Jun 28 13:03:22.03: [14588]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
Jun 28 13:03:22.03: [14588]: RECV FAX: begin
Jun 28 13:03:22.03: [14588]: <-- data [23]
Jun 28 13:03:22.03: [14588]: <-- data [2]
Jun 28 13:03:23.81: [14588]: --> [7:CONNECT]
Jun 28 13:03:23.81: [14588]: <-- data [10]
Jun 28 13:03:23.81: [14588]: <-- data [2]
Jun 28 13:03:24.31: [14588]: --> [2:OK]
Jun 28 13:03:24.31: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:03:27.41: [14588]: --> [0:]
Jun 28 13:03:27.41: [14588]: MODEM <Empty line>
Jun 28 13:03:27.41: [14588]: <-- data [1]
Jun 28 13:03:27.46: [14588]: --> [2:OK]
Jun 28 13:03:27.46: [14588]: DELAY 1500 ms
Jun 28 13:03:28.96: [14588]: <-- [9:AT+FTH=3\r]
Jun 28 13:03:29.00: [14588]: --> [7:CONNECT]
Jun 28 13:03:29.00: [14588]: <-- data [23]
Jun 28 13:03:29.00: [14588]: <-- data [2]
Jun 28 13:03:30.87: [14588]: --> [7:CONNECT]
Jun 28 13:03:30.87: [14588]: <-- data [10]
Jun 28 13:03:30.87: [14588]: <-- data [2]
Jun 28 13:03:31.35: [14588]: --> [2:OK]
Jun 28 13:03:31.35: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:03:34.46: [14588]: --> [0:]
Jun 28 13:03:34.46: [14588]: MODEM <Empty line>
Jun 28 13:03:34.46: [14588]: <-- data [1]
Jun 28 13:03:34.51: [14588]: --> [2:OK]
Jun 28 13:03:34.51: [14588]: DELAY 1500 ms
Jun 28 13:03:36.01: [14588]: <-- [9:AT+FTH=3\r]
Jun 28 13:03:36.05: [14588]: --> [7:CONNECT]
Jun 28 13:03:36.05: [14588]: <-- data [23]
Jun 28 13:03:36.05: [14588]: <-- data [2]
Jun 28 13:03:37.93: [14588]: --> [7:CONNECT]
Jun 28 13:03:37.93: [14588]: <-- data [10]
Jun 28 13:03:37.93: [14588]: <-- data [2]
Jun 28 13:03:38.41: [14588]: --> [2:OK]
Jun 28 13:03:38.41: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:03:41.51: [14588]: --> [0:]
Jun 28 13:03:41.51: [14588]: MODEM <Empty line>
Jun 28 13:03:41.51: [14588]: <-- data [1]
Jun 28 13:03:41.56: [14588]: --> [2:OK]
Jun 28 13:03:41.56: [14588]: DELAY 1500 ms
Jun 28 13:03:43.06: [14588]: <-- [9:AT+FTH=3\r]
Jun 28 13:03:43.10: [14588]: --> [7:CONNECT]
Jun 28 13:03:43.10: [14588]: <-- data [23]
Jun 28 13:03:43.10: [14588]: <-- data [2]
Jun 28 13:03:44.89: [14588]: --> [7:CONNECT]
Jun 28 13:03:44.89: [14588]: <-- data [10]
Jun 28 13:03:44.89: [14588]: <-- data [2]
Jun 28 13:03:45.43: [14588]: --> [2:OK]
Jun 28 13:03:45.43: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:03:48.53: [14588]: --> [0:]
Jun 28 13:03:48.53: [14588]: MODEM <Empty line>
Jun 28 13:03:48.53: [14588]: <-- data [1]
Jun 28 13:03:48.58: [14588]: --> [2:OK]
Jun 28 13:03:48.58: [14588]: DELAY 1500 ms
Jun 28 13:03:50.08: [14588]: <-- [9:AT+FTH=3\r]
Jun 28 13:03:50.12: [14588]: --> [7:CONNECT]
Jun 28 13:03:50.12: [14588]: <-- data [23]
Jun 28 13:03:50.12: [14588]: <-- data [2]
Jun 28 13:03:51.95: [14588]: --> [7:CONNECT]
Jun 28 13:03:51.95: [14588]: <-- data [10]
Jun 28 13:03:51.95: [14588]: <-- data [2]
Jun 28 13:03:52.45: [14588]: --> [2:OK]
Jun 28 13:03:52.45: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:03:55.55: [14588]: --> [0:]
Jun 28 13:03:55.55: [14588]: MODEM <Empty line>
Jun 28 13:03:55.55: [14588]: <-- data [1]
Jun 28 13:03:55.60: [14588]: --> [2:OK]
Jun 28 13:03:55.60: [14588]: DELAY 1500 ms
Jun 28 13:03:57.10: [14588]: <-- [9:AT+FTH=3\r]
Jun 28 13:03:57.14: [14588]: --> [7:CONNECT]
Jun 28 13:03:57.14: [14588]: <-- data [23]
Jun 28 13:03:57.14: [14588]: <-- data [2]
Jun 28 13:03:59.01: [14588]: --> [7:CONNECT]
Jun 28 13:03:59.01: [14588]: <-- data [10]
Jun 28 13:03:59.01: [14588]: <-- data [2]
Jun 28 13:03:59.50: [14588]: --> [2:OK]
Jun 28 13:03:59.50: [14588]: <-- [9:AT+FRH=3\r]
Jun 28 13:04:02.60: [14588]: --> [0:]
Jun 28 13:04:02.60: [14588]: MODEM <Empty line>
Jun 28 13:04:02.60: [14588]: <-- data [1]
Jun 28 13:04:02.65: [14588]: --> [2:OK]
Jun 28 13:04:02.65: [14588]: RECV FAX: No answer (T.30 T1 timeout)
Jun 28 13:04:02.65: [14588]: RECV FAX: end
Jun 28 13:04:02.65: [14588]: SESSION END

our modem is a Rockwell RC288DPI and our config.ttyS0 is:

CountryCode:		0039
AreaCode:		0743
FAXNumber:		00390743225207
LongDistancePrefix:	0
InternationalPrefix:	00
DialStringRules:	etc/dialrules.europe
ServerTracing:		1
SessionTracing:		11
RecvFileMode:		0644
LogFileMode:		0644
DeviceMode:		0644
RingsBeforeAnswer:	5
SpeakerVolume:		off
GettyArgs:		"-h %l dx_%s"
LocalIdentifier:	"Gervasi Robotica srl"
TagLineFont:		etc/lutRS18.pcf
TagLineFormat:		"From %%l|%c|Page %%P of %%T"
MaxRecvPages:		25
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:		Class1		# use this to supply a hint
ModemRate:		19200		# rate for DCE-DTE communication
ModemFlowControl:	rtscts		# default
#
ModemNoFlowCmd:		AT&K0		# setup no flow control
ModemHardFlowCmd:	AT&K3		# setup hardware flow control
ModemSoftFlowCmd:	AT&K4		# setup software flow control
ModemSetupDTRCmd:	AT&D2		# setup so DTR drop resets modem
ModemSetupDCDCmd:	AT&C1		# setup so DCD reflects carrier (or not)
#
ModemMfrQueryCmd:	!Rockwell
ModemModelQueryCmd:	!RC288DPi
ModemRevQueryCmd:	ATI3		# product information
#
ModemDialCmd:		ATDT0,,%s

in which the dial command is done to exit to outside (we do 0 and 4 seconds of pause). I cannot understand where the problem is. All was fine till some days ago when i've installed some upgrades to our system Mandrake 10. Our version of hylafax is 4.1.8. I've removed mgetty. Could it be that i've installed some software upgrade who conflicts with hylafax? How to find  the conflict?