[hylafax-users] Problems recieving fax, New user, New installation

[Jay Lentz <jlentz@voicefx.com>]

My setup - 

Hardware is AMD 1800xp, 512 meg ram, 80gig drive
fax modem - Digi Datafire RAS PTE 24 - This is a 24 port faxmodem card
that accepts a t1

OS - Red Hat Linux 2.4.7-10

Hylafax version -  hylafax-4.1.3-1rh7.i386.rpm

my modem config :

CountryCode:		1
AreaCode:		610
FAXNumber:		XXXXXXXXXXXX
LongDistancePrefix:	1
InternationalPrefix:	011
DialStringRules:	etc/dialrules
ServerTracing:		1
SessionTracing:		11
RecvFileMode:		0600
LogFileMode:		0600
DeviceMode:		0600
RingsBeforeAnswer:	1
SpeakerVolume:		off
GettyArgs:		"-h %l dx_%s"
LocalIdentifier:	XXXXX
TagLineFont:		etc/lutRS18.pcf
TagLineFormat:		"From %%l|%c|Page %%P of %%T"
MaxRecvPages:		25
#
ModemType:		Class1		# use this to supply a hint
ModemRate:		19200		# rate for DCE-DTE communication
ModemFlowControl:	rtscts		# default
#
ModemNoFlowCmd:		AT&K0		# setup no flow control
ModemHardFlowCmd:	AT&K3		# setup hardware flow control
ModemSoftFlowCmd:	AT&K4		# setup software flow control
ModemSetupDTRCmd:	AT&D2		# setup so DTR drop resets modem
ModemSetupDCDCmd:	AT&C1		# setup so DCD reflects carrier (or not)
#
ModemMfrQueryCmd:	!Rockwell
ModemModelQueryCmd:	!RC288DPi
ModemRevQueryCmd:	ATI3		# product information
#


The problem - 

I can send a fax from my PC to the hylafax server using sendfax, hylafax
recieves it without error.

When I send a fax from a regular fax machine, the fax fails complaining
about recieving an EOL after 5 seconds. This happens when my modems are
configured for class 1 or 2

If I configure them for class 2.0 or 2.1, everything looks successful,
but the tiff file is corrupt.

HELP!

From messages file :
Sep  3 12:02:14 localhost FaxGetty[5540]: ANSWER: FAX CONNECTION  DEVICE
'/dev/ttyG0_03'
Sep  3 12:03:05 localhost FaxGetty[5540]: MODEM ROCKWELL
RC288DPi/V80006691_K4-K56_DS

A session log file :

Sep 03 12:02:08.74: [ 5540]: SESSION BEGIN 00000054 18885123498
Sep 03 12:02:08.74: [ 5540]: HylaFAX (tm) Version 4.1.3
Sep 03 12:02:08.74: [ 5540]: <-- [4:ATA\r]
Sep 03 12:02:14.74: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:14.74: [ 5540]: ANSWER: FAX CONNECTION  DEVICE
'/dev/ttyG0_03'
Sep 03 12:02:14.74: [ 5540]: RECV FAX: begin
Sep 03 12:02:14.74: [ 5540]: <-- data [23]
Sep 03 12:02:14.74: [ 5540]: <-- data [2]
Sep 03 12:02:15.77: [ 5540]: --> [1:]
Sep 03 12:02:15.77: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:15.77: [ 5540]: <-- data [10]
Sep 03 12:02:15.77: [ 5540]: <-- data [2]
Sep 03 12:02:16.74: [ 5540]: --> [1:]
Sep 03 12:02:16.74: [ 5540]: --> [2:OK]
Sep 03 12:02:16.74: [ 5540]: <-- [9:AT+FRH=3\r]
Sep 03 12:02:17.08: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:18.71: [ 5540]: --> [2:OK]
Sep 03 12:02:18.71: [ 5540]: REMOTE TSI ""
Sep 03 12:02:18.71: [ 5540]: <-- [9:AT+FRH=3\r]
Sep 03 12:02:18.89: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:19.15: [ 5540]: --> [2:OK]
Sep 03 12:02:19.15: [ 5540]: REMOTE wants 9600 bit/s
Sep 03 12:02:19.15: [ 5540]: REMOTE wants page width 1728 pixels in 215
mm
Sep 03 12:02:19.15: [ 5540]: REMOTE wants unlimited page length 
Sep 03 12:02:19.15: [ 5540]: REMOTE wants 3.85 line/mm
Sep 03 12:02:19.15: [ 5540]: REMOTE wants 2-D MR
Sep 03 12:02:19.15: [ 5540]: RECV training at v.29 9600 bit/s
Sep 03 12:02:19.15: [ 5540]: <-- [10:AT+FRM=96\r]
Sep 03 12:02:23.65: [ 5540]: --> [0:]
Sep 03 12:02:23.65: [ 5540]: MODEM <Empty line>
Sep 03 12:02:23.65: [ 5540]: <-- data [1]
Sep 03 12:02:23.68: [ 5540]: --> [2:OK]
Sep 03 12:02:23.68: [ 5540]: DELAY 75 ms
Sep 03 12:02:23.76: [ 5540]: <-- [9:AT+FTH=3\r]
Sep 03 12:02:24.93: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:24.93: [ 5540]: <-- data [3]
Sep 03 12:02:24.93: [ 5540]: <-- data [2]
Sep 03 12:02:25.72: [ 5540]: --> [2:OK]
Sep 03 12:02:25.72: [ 5540]: TRAINING failed
Sep 03 12:02:25.72: [ 5540]: <-- [9:AT+FRH=3\r]
Sep 03 12:02:26.06: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:27.69: [ 5540]: --> [2:OK]Sep 03 12:02:27.69: [ 5540]: <--
[9:AT+FRH=3\r]
Sep 03 12:02:27.87: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:28.14: [ 5540]: --> [2:OK]
Sep 03 12:02:28.14: [ 5540]: REMOTE wants 7200 bit/s
Sep 03 12:02:28.14: [ 5540]: REMOTE wants page width 1728 pixels in 215
mm
Sep 03 12:02:28.14: [ 5540]: REMOTE wants unlimited page length 
Sep 03 12:02:28.14: [ 5540]: REMOTE wants 3.85 line/mm
Sep 03 12:02:28.14: [ 5540]: REMOTE wants 2-D MR
Sep 03 12:02:28.14: [ 5540]: RECV training at v.29 7200 bit/s
Sep 03 12:02:28.14: [ 5540]: <-- [10:AT+FRM=72\r]
Sep 03 12:02:32.64: [ 5540]: --> [0:]
Sep 03 12:02:32.64: [ 5540]: MODEM <Empty line>
Sep 03 12:02:32.64: [ 5540]: <-- data [1]
Sep 03 12:02:32.67: [ 5540]: --> [2:OK]
Sep 03 12:02:32.67: [ 5540]: DELAY 75 ms
Sep 03 12:02:32.75: [ 5540]: <-- [9:AT+FTH=3\r]
Sep 03 12:02:33.94: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:33.94: [ 5540]: <-- data [3]
Sep 03 12:02:33.94: [ 5540]: <-- data [2]
Sep 03 12:02:34.72: [ 5540]: --> [2:OK]
Sep 03 12:02:34.72: [ 5540]: TRAINING failed
Sep 03 12:02:34.72: [ 5540]: <-- [9:AT+FRH=3\r]
Sep 03 12:02:35.05: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:36.68: [ 5540]: --> [2:OK]
Sep 03 12:02:36.68: [ 5540]: REMOTE TSI ""
Sep 03 12:02:36.68: [ 5540]: <-- [9:AT+FRH=3\r]
Sep 03 12:02:36.86: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:37.12: [ 5540]: --> [2:OK]
Sep 03 12:02:37.12: [ 5540]: REMOTE wants 4800 bit/s
Sep 03 12:02:37.12: [ 5540]: REMOTE wants page width 1728 pixels in 215
mm
Sep 03 12:02:37.12: [ 5540]: REMOTE wants unlimited page length 
Sep 03 12:02:37.12: [ 5540]: REMOTE wants 3.85 line/mm
Sep 03 12:02:37.12: [ 5540]: REMOTE wants 2-D MR
Sep 03 12:02:37.12: [ 5540]: RECV training at v.27ter 4800 bit/s
Sep 03 12:02:37.12: [ 5540]: <-- [10:AT+FRM=48\r]
Sep 03 12:02:41.62: [ 5540]: --> [0:]
Sep 03 12:02:41.62: [ 5540]: MODEM <Empty line>
Sep 03 12:02:41.62: [ 5540]: <-- data [1]
Sep 03 12:02:41.65: [ 5540]: --> [2:OK]
Sep 03 12:02:41.65: [ 5540]: DELAY 75 ms
Sep 03 12:02:41.73: [ 5540]: <-- [9:AT+FTH=3\r]
Sep 03 12:02:42.92: [ 5540]: --> [7:CONNECT]
Sep 03 12:02:42.92: [ 5540]: <-- data [3]
Sep 03 12:02:42.92: [ 5540]: <-- data [2]
Sep 03 12:02:43.71: [ 5540]: --> [2:OK]
Sep 03 12:02:43.71: [ 5540]: TRAINING failed

Aug 30 15:25:13.40: [ 4905]: SESSION BEGIN 00000047 18885123498
Aug 30 15:25:13.40: [ 4905]: HylaFAX (tm) Version 4.1.3
Aug 30 15:25:13.40: [ 4905]: <-- [4:ATA\r]
Aug 30 15:25:19.96: [ 4905]: --> [5:+FCON]
Aug 30 15:25:19.96: [ 4905]: ANSWER: FAX CONNECTION  DEVICE
'/dev/ttyG0_03'
Aug 30 15:25:19.96: [ 4905]: RECV FAX: begin
Aug 30 15:25:21.94: [ 4905]: --> [29:+FTSI: "6109416750          "]
Aug 30 15:25:21.94: [ 4905]: REMOTE TSI "6109416750"
Aug 30 15:25:21.94: [ 4905]: --> [22:+FDCS: 0,5,0,2,3,2,0,0]
Aug 30 15:25:21.94: [ 4905]: REMOTE wants 14400 bit/s
Aug 30 15:25:21.94: [ 4905]: REMOTE wants page width 1728 pixels in 215
mm
Aug 30 15:25:21.94: [ 4905]: REMOTE wants unlimited page length 
Aug 30 15:25:21.94: [ 4905]: REMOTE wants 3.85 line/mm
Aug 30 15:25:21.94: [ 4905]: REMOTE wants 2-D MMR
Aug 30 15:25:21.94: [ 4905]: REMOTE wants T.30 Annex C, half duplex ECM
Aug 30 15:25:21.94: [ 4905]: --> [2:OK]
Aug 30 15:25:21.94: [ 4905]: <-- [7:AT+FDR\r]
Aug 30 15:25:25.52: [ 4905]: --> [5:+FCFR]
Aug 30 15:25:27.81: [ 4905]: --> [22:+FDCS: 0,5,0,2,3,2,0,0]
Aug 30 15:25:27.81: [ 4905]: REMOTE wants 14400 bit/s
Aug 30 15:25:27.81: [ 4905]: REMOTE wants page width 1728 pixels in 215
mm
Aug 30 15:25:27.81: [ 4905]: REMOTE wants unlimited page length 
Aug 30 15:25:27.81: [ 4905]: REMOTE wants 3.85 line/mm
Aug 30 15:25:27.81: [ 4905]: REMOTE wants 2-D MMR
Aug 30 15:25:27.81: [ 4905]: REMOTE wants T.30 Annex C, half duplex ECM
Aug 30 15:25:27.81: [ 4905]: --> [7:CONNECT]
Aug 30 15:25:27.81: [ 4905]: RECV: begin page
Aug 30 15:25:27.83: [ 4905]: RECV: send trigger 021
Aug 30 15:25:27.83: [ 4905]: <-- data [1]
Aug 30 15:26:27.83: [ 4905]: <-- data [1]
Aug 30 15:26:27.83: [ 4905]: RECV: Missing EOL after 5 seconds
Aug 30 15:26:27.87: [ 4905]: REMOTE HANGUP: Missing EOL after 5 seconds
(section 3.2/T.4) (code 91)
Aug 30 15:26:27.87: [ 4905]: RECV FAX (00000047): recvq/fax00047.tif
from 6109416750, route to <unspecified>, 0 pages in 1:08
Aug 30 15:26:27.87: [ 4905]: RECV FAX: Missing EOL after 5 seconds
(section 3.2/T.4)
Aug 30 15:26:27.87: [ 4905]: <-- [6:AT+FK\r]
Aug 30 15:26:28.23: [ 4905]: --> [2:]
Aug 30 15:26:28.23: [ 4905]: --> [10:+FHNG: 102]
Aug 30 15:26:28.23: [ 4905]: REMOTE HANGUP: COMREC invalid response
received (code 102)
Aug 30 15:26:28.23: [ 4905]: --> [2:OK]
Aug 30 15:26:28.23: [ 4905]: RECV FAX (00000047): session with
6109416750 terminated abnormally: Missing EOL after 5 seconds (section
3.2/T.4)
Aug 30 15:26:28.23: [ 4905]: RECV FAX: bin/faxrcvd "recvq/fax00047.tif"
"ttyG0_03" "00000047" "Missing EOL after 5 seconds (section 3.2/T.4)" ""
""
Aug 30 15:26:28.32: [ 4905]: RECV FAX: end
Aug 30 15:26:28.32: [ 4905]: SESSION END

A different log file :








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