[hylafax-users] "job sent succesfully", while it was not

[Giulio Orsero <giulioo@pobox.com>]

4.1.3

User submitted job through whfc; I think he had some problem since he
scheduled it for 2002-07-30 00:00 while he intended to submit it
immediately.

At about 2002-07-29 21:00 I updated the HylaFAX installation from 4.1.2cvs
to 4.1.3. I checked that the job still resulted as "to be sent" after the
upgrade and sent another test fax succesfully.

This morning there are some issues regarding this job:
1) user received confirmation email "job sent succesfully"
2) job is not visible with "faxstat"
3) every faxstat invocation results in a message in the log
doneq/q6536: line 52: Document has been rejected

Since user mistakenly scheduled job for 00:00 he may well had some problem
in sending proper postscript to the server too.

The problem is that he received confirmation that all was ok. 
Note that docq/<document> does not esist anymore while we retain those docs
for 3 days, and previous jobs's docs are still there. We have a modified
notify script that attach the sent fax as tif, and the confirmation email
lacks the attachment (0 bytes).

If you have any idea ... :-)

I attach log data (Is it normal MMR in qXXXX)?.


system log for this job:
Jul 29 09:24:49 fax FaxQueuer[778]: SUBMIT JOB 6536
Jul 30 00:00:11 fax FaxSend[5897]: SEND FAX: JOB 6536 DEST XXXXXXXXXXXX COMMID 00005768 DEVICE '/dev/ttyS2'
Jul 30 00:00:59 fax FaxQueuer[4459]: NOTIFY: bin/notify "doneq/q6536" "done" "0:56"
Jul 30 07:48:42 fax HylaFAX[1753]: doneq/q6536: line 52: Document has been rejected
Jul 30 07:48:42 fax HylaFAX[1754]: doneq/q6536: line 52: Document has been rejected
Jul 30 07:51:45 fax HylaFAX[1882]: doneq/q6536: line 52: Document has been rejected
Jul 30 07:51:46 fax HylaFAX[1883]: doneq/q6536: line 52: Document has been rejected
Jul 30 07:52:00 fax HylaFAX[1887]: doneq/q6536: line 52: Document has been rejected
Jul 30 07:53:48 fax HylaFAX[1955]: doneq/q6536: line 52: Document has been rejected

line 52 of doneq/q6536 (data = not proper postscript):
data:0::docq/doc6559.ps.6536

transmission log shows there was a problem:
Jul 30 00:00:55.42: [ 5897]: <-- [9:AT+FRH=3\r]
Jul 30 00:00:55.44: [ 5897]: --> [7:CONNECT]
Jul 30 00:00:55.71: [ 5897]: --> [2:OK]
Jul 30 00:00:55.71: [ 5897]: REMOTE best rate 14400 bit/s
Jul 30 00:00:55.71: [ 5897]: REMOTE max page width 1728 pixels in 215 mm
Jul 30 00:00:55.71: [ 5897]: REMOTE max unlimited page length
Jul 30 00:00:55.71: [ 5897]: REMOTE best vres 7.7 line/mm
Jul 30 00:00:55.71: [ 5897]: REMOTE best format 2-D MMR
Jul 30 00:00:55.71: [ 5897]: REMOTE supports T.30 Annex A, ECM
Jul 30 00:00:55.71: [ 5897]: REMOTE best 10 ms/scanline
Jul 30 00:00:55.71: [ 5897]: USE 14400 bit/s
Jul 30 00:00:55.71: [ 5897]: USE 10 ms/scanline
Jul 30 00:00:55.71: [ 5897]: <-- [9:AT+FTH=3\r]
Jul 30 00:00:55.76: [ 5897]: --> [7:CONNECT]
Jul 30 00:00:55.76: [ 5897]: <-- data [3]
Jul 30 00:00:55.76: [ 5897]: <-- data [2]
Jul 30 00:00:57.09: [ 5897]: --> [2:OK]
Jul 30 00:00:57.09: [ 5897]: <-- [14:AT+FCLASS=0H0\r]
Jul 30 00:00:59.85: [ 5897]: --> [2:OK]
Jul 30 00:00:59.85: [ 5897]: sched policy=0, priority=0
Jul 30 00:00:59.85: [ 5897]: SESSION END

complete  doneq/q6536:
tts:1027980059
killtime:1027990800
retrytime:0
state:7
npages:0
totpages:0
ntries:0
ndials:0
totdials:1
maxdials:8
tottries:1
maxtries:3
pagewidth:194
resolution:196
pagelength:281
priority:127
schedpri:127
minsp:0
desiredbr:13
desiredst:0
desiredec:1
desireddf:3
desiredtl:0
useccover:1
external:XXXXXXXXXX
number:XXXXXXXXXX
mailaddr:yyyyyyy
sender:zzzzzzzz
jobid:6536
jobtag:
pagehandling:
modem:any
receiver:
company:
location:
cover:
client:yyyyyyyy
owner:xxxxx
groupid:6536
signalrate:14400 bit/s
dataformat:2-D MMR       <===== MMR?
jobtype:facsimile
tagline:
subaddr:
passwd:
doneop:default
commid:00005768
status:
notify:when done
pagechop:default
chopthreshold:3
data:0::docq/doc6559.ps.6536
-- 
giulioo@pobox.com

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