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guilioo, Your problem really does appear to be an answering fax-machine with a mis-configured CSI. On fax-machines, this identifier is manually set by an operator. I have experienced situations where the fax-machine is moved to another number, but the CSI was not changed. My system also uses the MT1932ZDX series and has required a firmware upgrade since purchase. If you connect directly to the modem, you might inquire the firmware with ATI1 and compare the response to latest firmware somewhere under http://www.multitech.com. The only other option I could offer involves the @ symbol in your dialstring. In the ZDX series manual, this is supposed to be a "Quiet Answer" option. The manual reads: Placed in dial command, @ causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. Could the remote end be dialing you back, ready to receive fax, but on a different telephone number? I hope this helps, calvin.laurance@bridge.bellsouth.com