Re: flexfax: hylafax won't receive data

[Keith Gray <keith@hcs.com.au>]

David Grant wrote:
> 
> hylafax version 4.0.6 (rpm dist)
> redhat 4.2
> hayes optima 28800 v.34/v.fc fax+voice
> 
> It answers...  fax recieves but gets NO data  it leaves tiff files empty
> 
> I have tried this on 4.0.7 aswell, and on three other systems, and with
> two other modems.  I have read all docs and faq's and tried everything,
> and NOTHING changes the operation whatsoever.
> 
> the WORST part is, it is gives the remote side a confirmation, and they
> think the fax data got here, when in fact NOTHING does.
> 
> here is a trace:  its got some wierd things, and if anyone has any clues,
> I really need to be able to get faxes.
> 
> I am at my wits end.  HELP!
> 
> Jun 18 00:54:55.77: [ 6401]: SESSION BEGIN 00000038 1505505
> Jun 18 00:54:55.77: [ 6401]: <-- [4:ATA\r]
> Jun 18 00:54:58.73: [ 6401]: --> [3:FAX]
> Jun 18 00:54:58.73: [ 6401]: ANSWER: FAX CONNECTION
> Jun 18 00:54:58.73: [ 6401]: MODEM input buffering enabled
> Jun 18 00:54:58.73: [ 6401]: RECV FAX: begin
> Jun 18 00:55:04.38: [ 6401]: --> [5:+FCON]
> Jun 18 00:55:06.02: [ 6401]: --> [28:+FTSI:"FAXBACK             "]
> Jun 18 00:55:06.02: [ 6401]: REMOTE TSI "FAXBACK"
> Jun 18 00:55:06.30: [ 6401]: --> [21:+FDCS:1,5,0,2,0,0,0,0]
> Jun 18 00:55:06.30: [ 6401]: REMOTE wants 14400 bit/s
> Jun 18 00:55:06.30: [ 6401]: REMOTE wants page width 1728 pixels in 215 mm
> Jun 18 00:55:06.30: [ 6401]: REMOTE wants unlimited page length
> Jun 18 00:55:06.30: [ 6401]: REMOTE wants 7.7 line/mm
> Jun 18 00:55:06.30: [ 6401]: REMOTE wants 1-D MR
> Jun 18 00:55:06.30: [ 6401]: --> [2:OK]
> Jun 18 00:55:06.30: [ 6401]: <-- [7:AT+FDR\r]
> Jun 18 00:55:12.26: [ 6401]: --> [5:+FCFR]
> Jun 18 00:55:12.26: [ 6401]: --> [21:+FDCS:1,5,0,2,0,0,0,0]
> Jun 18 00:55:12.26: [ 6401]: REMOTE wants 14400 bit/s
> Jun 18 00:55:12.26: [ 6401]: REMOTE wants page width 1728 pixels in 215 mm
> Jun 18 00:55:12.26: [ 6401]: REMOTE wants unlimited page length
> Jun 18 00:55:12.26: [ 6401]: REMOTE wants 7.7 line/mm
> Jun 18 00:55:12.26: [ 6401]: REMOTE wants 1-D MR
> Jun 18 00:55:12.26: [ 6401]: --> [7:CONNECT]
> Jun 18 00:55:12.26: [ 6401]: RECV: begin page
> Jun 18 00:55:12.26: [ 6401]: MODEM set XON/XOFF/FLUSH: input ignored, output generated
> Jun 18 00:55:12.26: [ 6401]: RECV: send trigger 021
> Jun 18 00:55:12.26: [ 6401]: <-- data [1]
> Jun 18 00:55:55.55: [ 6401]: RECV: 0 total lines, 0 bad lines, 0 consecutive bad lines
> Jun 18 00:55:55.55: [ 6401]: MODEM set XON/XOFF/DRAIN: input interpreted, output disabled
> Jun 18 00:55:55.55: [ 6401]: --> [7:+FPTS:1]
> Jun 18 00:56:01.02: [ 6401]: --> [6:+FET:0]
> Jun 18 00:56:01.02: [ 6401]: RECV recv MPS (more pages, same document)
> Jun 18 00:56:01.02: [ 6401]: --> [2:OK]
> Jun 18 00:56:01.02: [ 6401]: RECV send MCF (message confirmation)
> Jun 18 00:56:01.02: [ 6401]: RECV FAX (00000038): from FAXBACK, page 1 in 0:55, INF, 7.7 line/mm, 1-D MR
> Jun 18 00:56:01.02: [ 6401]: <-- [7:AT+FDR\r]
> Jun 18 00:56:03.55: [ 6401]: --> [7:CONNECT]
> Jun 18 00:56:03.55: [ 6401]: RECV: begin page
> Jun 18 00:56:03.55: [ 6401]: MODEM set XON/XOFF/FLUSH: input ignored, output generated
> Jun 18 00:56:03.55: [ 6401]: RECV: send trigger 021
> Jun 18 00:56:03.55: [ 6401]: <-- data [1]
> Jun 18 00:56:39.94: [ 6401]: RECV: 0 total lines, 0 bad lines, 0 consecutive bad lines
> Jun 18 00:56:39.94: [ 6401]: MODEM set XON/XOFF/DRAIN: input interpreted, output disabled
> Jun 18 00:56:39.94: [ 6401]: --> [7:+FPTS:1]
> Jun 18 00:56:45.39: [ 6401]: --> [6:+FET:0]
> Jun 18 00:56:45.39: [ 6401]: RECV recv MPS (more pages, same document)
> Jun 18 00:56:45.39: [ 6401]: --> [2:OK]
> Jun 18 00:56:45.39: [ 6401]: RECV send MCF (message confirmation)
> Jun 18 00:56:45.39: [ 6401]: RECV FAX (00000038): from FAXBACK, page 2 in 0:44, INF, 7.7 line/mm, 1-D MR
> Jun 18 00:56:45.39: [ 6401]: <-- [7:AT+FDR\r]
> Jun 18 00:56:47.91: [ 6401]: --> [7:CONNECT]
> Jun 18 00:56:47.91: [ 6401]: RECV: begin page
> Jun 18 00:56:47.91: [ 6401]: MODEM set XON/XOFF/FLUSH: input ignored, output generated
> Jun 18 00:56:47.91: [ 6401]: RECV: send trigger 021
> Jun 18 00:56:47.91: [ 6401]: <-- data [1]
> Jun 18 00:57:18.32: [ 6401]: RECV: 0 total lines, 0 bad lines, 0 consecutive bad lines
> Jun 18 00:57:18.32: [ 6401]: MODEM set XON/XOFF/DRAIN: input interpreted, output disabled
> Jun 18 00:57:18.32: [ 6401]: --> [7:+FPTS:1]
> Jun 18 00:57:23.74: [ 6401]: --> [6:+FET:2]
> Jun 18 00:57:23.74: [ 6401]: RECV recv EOP (no more pages or documents)
> Jun 18 00:57:23.74: [ 6401]: --> [2:OK]
> Jun 18 00:57:23.74: [ 6401]: RECV send MCF (message confirmation)
> Jun 18 00:57:23.74: [ 6401]: RECV FAX (00000038): from FAXBACK, page 3 in 0:38, INF, 7.7 line/mm, 1-D MR
> Jun 18 00:57:23.74: [ 6401]: RECV FAX (00000038): recvq/fax00015.tif from FAXBACK, route to <unspecified>, 3 pages in 2:25
> Jun 18 00:57:23.74: [ 6401]: <-- [7:AT+FDR\r]
> Jun 18 00:57:26.74: [ 6401]: --> [7:+FHNG:0]
> Jun 18 00:57:26.74: [ 6401]: REMOTE HANGUP: Normal and proper end of connection (code 0)
> Jun 18 00:57:26.74: [ 6401]: RECV FAX: bin/faxrcvd "recvq/fax00015.tif" "modem" "00000038" ""
> Jun 18 00:57:27.40: [ 6401]: RECV FAX: end
> Jun 18 00:57:27.40: [ 6401]: SESSION END

Do you have a printer set up on your PC? 
It should print out the incoming fax by default.
Have you looked at the files in /var/spool/fax/recvq ?
They should be viewable (check size) as tiff.
Do you get an email notification?
Are using a web browser (Netscape) ?
You may follow the hyperlink in the email and open the fax.


Keith