Re: flexfax: SEND: No response to MPS or EOP repeated 3 tries

["David N. Lewis" <dlewis@appp.ci.in.ameritech.com>]

Gildas,

Unfortunately, I can't offer any help, only consolation.  At my site, 
we've used a variety of modems hanging off an RS6000, running AIX.  Both 
desktop Sportsters (which we no longer use), and some newer rack-mounted 
Couriers, both exhibit this error quite frequently in class1.  In 
class2.0, it masquerades as "Comm failure in phase B/C".  Although I'm 
not certain, I suspect that the error is essentially the same, with 
Hylafax just reporting it differently depending on the class.  In 
class2.0, the error occurs at the AT+FDT command, which instructs the 
modem that fax data is forthcoming.  (therefore, this error always occurs 
during the in-between-pages phase of fax transmission)  My company does 
have a support contract with 3Com/USR, and they are supposedly looking at 
this.  However, it's been a very long battle to get them to do so, and I'm 
not hopeful that anything real will come of it.  They have admitted that 
the error appears to be associated with their firmware (they've been able 
to reproduce the error using different faxing s/w).

My advice:  If the error is infrequent enough, don't worry about it.  If
you pay long distance phone charges for your faxing, or you simply want to
improve throughput, purchase another modem, such as a fine MultiTech
product, and use the Courier for data use only.  (or throw it in the
trash)

Regards, Dave Lewis

ps:  I don't know if upgrading Hylafax will help;  we've not done so, 
still using Version 4.0pl0.  I'm skeptical that upgrading will help, 
since I don't recall seeing anything about this error when I glanced over 
the bug fixes for the next Hylafax version.

On Mon, 22 Jun 1998, Gildas Perrot wrote:

> Hi,
> 
> I am using HylaFAX 4.0pl1 which comes on BSD/OS 2.1. I am using it to send fax 
> to fax machines using a USR Courier v34 Fax modem. I am using Class1 since I 
> had problems with Class2.0 in the past (error "DCS sent 3 times without 
> response" and someone suggested me to go to Class1).
> Few faxes don't receive the faxes and I have the following error message :
> 
> Jun 22 17:01:21.56: [24722]: REMOTE best rate 14400 bit/s
> Jun 22 17:01:21.56: [24722]: REMOTE max page width 1728 pixels in 215 mm
> Jun 22 17:01:21.56: [24722]: REMOTE max A4 page length (297 mm)
> Jun 22 17:01:21.56: [24722]: REMOTE best vres 7.7 line/mm
> Jun 22 17:01:21.56: [24722]: REMOTE best format 2-D MR
> Jun 22 17:01:21.56: [24722]: REMOTE supports T.30 Annex A, ECM
> Jun 22 17:01:21.56: [24722]: REMOTE best 10 ms, 5 ms/scanline
> Jun 22 17:01:21.56: [24722]: USE 14400 bit/s
> Jun 22 17:01:21.57: [24722]: USE 10 ms, 5 ms/scanline
> Jun 22 17:01:21.57: [24722]: SEND file "docq/doc3064.ps;01"
> Jun 22 17:01:21.57: [24722]: USE page width 1728 pixels in 215 mm
> Jun 22 17:01:21.57: [24722]: USE A4 page length (297 mm)
> Jun 22 17:01:21.57: [24722]: USE 7.7 line/mm
> Jun 22 17:01:21.57: [24722]: USE 1-D MR
> Jun 22 17:01:21.57: [24722]: SEND training at v.17 14400 bit/s
> Jun 22 17:01:21.57: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:01:21.69: [24722]: --> [7:CONNECT]
> Jun 22 17:01:23.43: [24722]: --> [7:CONNECT]
> Jun 22 17:01:24.13: [24722]: --> [2:OK]
> Jun 22 17:01:24.13: [24722]: DELAY 75 ms
> Jun 22 17:01:24.19: [24722]: <-- [11:AT+FTM=145\r]
> Jun 22 17:01:25.86: [24722]: --> [7:CONNECT]
> Jun 22 17:01:27.38: [24722]: --> [2:OK]
> Jun 22 17:01:27.38: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:01:28.79: [24722]: --> [7:CONNECT]
> Jun 22 17:01:28.93: [24722]: --> [2:OK]
> Jun 22 17:01:28.93: [24722]: DELAY 1500 ms
> Jun 22 17:01:30.43: [24722]: SEND training at v.17 14400 bit/s
> Jun 22 17:01:30.43: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:01:30.54: [24722]: --> [7:CONNECT]
> Jun 22 17:01:32.28: [24722]: --> [7:CONNECT]
> Jun 22 17:01:32.98: [24722]: --> [2:OK]
> Jun 22 17:01:32.98: [24722]: DELAY 75 ms
> Jun 22 17:01:33.05: [24722]: <-- [11:AT+FTM=145\r]
> Jun 22 17:01:34.72: [24722]: --> [7:CONNECT]
> Jun 22 17:01:36.24: [24722]: --> [2:OK]
> Jun 22 17:01:36.24: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:01:37.45: [24722]: --> [7:CONNECT]
> Jun 22 17:01:37.59: [24722]: --> [2:OK]
> Jun 22 17:01:37.59: [24722]: DELAY 1500 ms
> Jun 22 17:01:39.09: [24722]: SEND training at v.17 12000 bit/s
> Jun 22 17:01:39.09: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:01:39.20: [24722]: --> [7:CONNECT]
> Jun 22 17:01:40.94: [24722]: --> [7:CONNECT]
> Jun 22 17:01:41.64: [24722]: --> [2:OK]
> Jun 22 17:01:41.64: [24722]: DELAY 75 ms
> Jun 22 17:01:41.71: [24722]: <-- [11:AT+FTM=121\r]
> Jun 22 17:01:43.37: [24722]: --> [7:CONNECT]
> Jun 22 17:01:44.90: [24722]: --> [2:OK]
> Jun 22 17:01:44.90: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:01:46.10: [24722]: --> [7:CONNECT]
> Jun 22 17:01:46.24: [24722]: --> [2:OK]
> Jun 22 17:01:46.24: [24722]: DELAY 1500 ms
> Jun 22 17:01:47.74: [24722]: SEND training at v.17 12000 bit/s
> Jun 22 17:01:47.74: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:01:47.85: [24722]: --> [7:CONNECT]
> Jun 22 17:01:49.59: [24722]: --> [7:CONNECT]
> Jun 22 17:01:50.29: [24722]: --> [2:OK]
> Jun 22 17:01:50.29: [24722]: DELAY 75 ms
> Jun 22 17:01:50.36: [24722]: <-- [11:AT+FTM=121\r]
> Jun 22 17:01:52.03: [24722]: --> [7:CONNECT]
> Jun 22 17:01:53.55: [24722]: --> [2:OK]
> Jun 22 17:01:53.56: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:01:54.75: [24722]: --> [7:CONNECT]
> Jun 22 17:01:54.89: [24722]: --> [2:OK]
> Jun 22 17:01:54.89: [24722]: DELAY 1500 ms
> Jun 22 17:01:56.39: [24722]: SEND training at v.17 9600 bit/s
> Jun 22 17:01:56.39: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:01:56.50: [24722]: --> [7:CONNECT]
> Jun 22 17:01:58.24: [24722]: --> [7:CONNECT]
> Jun 22 17:01:58.94: [24722]: --> [2:OK]
> Jun 22 17:01:58.94: [24722]: DELAY 75 ms
> Jun 22 17:01:59.01: [24722]: <-- [10:AT+FTM=97\r]
> Jun 22 17:02:00.67: [24722]: --> [7:CONNECT]
> Jun 22 17:02:02.20: [24722]: --> [2:OK]
> Jun 22 17:02:02.20: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:02:03.40: [24722]: --> [7:CONNECT]
> Jun 22 17:02:03.54: [24722]: --> [2:OK]
> Jun 22 17:02:03.54: [24722]: TRAINING succeeded
> Jun 22 17:02:03.54: [24722]: <-- [10:AT+FTM=98\r]
> Jun 22 17:02:03.73: [24722]: --> [7:CONNECT]
> Jun 22 17:02:03.73: [24722]: SEND begin page
> Jun 22 17:02:12.62: [24722]: SENT 13735 bytes of data
> Jun 22 17:02:25.97: [24722]: SENT 13756 bytes of data
> Jun 22 17:02:25.97: [24722]: SENT 2598 bytes of data
> Jun 22 17:02:25.97: [24722]: SEND 1D RTC
> Jun 22 17:02:25.98: [24722]: SEND end page
> Jun 22 17:02:28.92: [24722]: --> [2:OK]
> Jun 22 17:02:28.92: [24722]: DELAY 95 ms
> Jun 22 17:02:29.00: [24722]: SEND send EOP (no more pages or documents)
> Jun 22 17:02:29.00: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:02:29.12: [24722]: --> [7:CONNECT]
> Jun 22 17:02:30.33: [24722]: --> [2:OK]
> Jun 22 17:02:30.33: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:02:33.42: [24722]: --> [0:]
> Jun 22 17:02:33.42: [24722]: MODEM <Empty line>
> Jun 22 17:02:33.43: [24722]: --> [2:OK]
> Jun 22 17:02:33.43: [24722]: SEND send EOP (no more pages or documents)
> Jun 22 17:02:33.43: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:02:33.54: [24722]: --> [7:CONNECT]
> Jun 22 17:02:34.75: [24722]: --> [2:OK]
> Jun 22 17:02:34.75: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:02:37.85: [24722]: --> [0:]
> Jun 22 17:02:37.85: [24722]: MODEM <Empty line>
> Jun 22 17:02:37.85: [24722]: --> [2:OK]
> Jun 22 17:02:37.85: [24722]: SEND send EOP (no more pages or documents)
> Jun 22 17:02:37.85: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:02:37.96: [24722]: --> [7:CONNECT]
> Jun 22 17:02:39.17: [24722]: --> [2:OK]
> Jun 22 17:02:39.17: [24722]: <-- [9:AT+FRH=3\r]
> Jun 22 17:02:42.27: [24722]: --> [0:]
> Jun 22 17:02:42.27: [24722]: MODEM <Empty line>
> Jun 22 17:02:42.27: [24722]: --> [2:OK]
> Jun 22 17:02:42.28: [24722]: SEND: No response to MPS or EOP repeated 3 tries; 
> Giving up after 3 attempts to send same page "docq/doc3064.ps;01", dirnum 0
> Jun 22 17:02:42.28: [24722]: <-- [9:AT+FTH=3\r]
> Jun 22 17:02:42.39: [24722]: --> [7:CONNECT]
> Jun 22 17:02:43.60: [24722]: --> [2:OK]
> Jun 22 17:02:43.60: [24722]: <-- [5:ATH0\r]
> Jun 22 17:02:44.00: [24722]: --> [2:OK]
> Jun 22 17:02:44.04: [24722]: SESSION END
> 
> Any idea about that problem ? Is there any chance that 4.0pl2 solves it ?
> 
> 	Thanks in advance for your help.		Gildas.
> -- 
> Gildas PERROT, perrot@francenet.fr         __o
> FranceNet, 28 rue Desaix, 75015 Paris ---_ \<,_
> http://www.francenet.fr            ---- (_)/ (_)
> 
> 
>