Section 4 : Troubleshooting

Q401: What does it mean to get CONNECT 19200 when I try to send a fax...?

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Q.
I get the following when trying to send a fax to our hardcopy Fax machine: May 24 17:16:39.03: [ 480]: SESSION BEGIN May 24 17:16:39.07: [ 480]: DIAL xxxxxxx May 24 17:16:39.07: [ 480]: <-- [14:ATDT9,xxxxxxx@] May 24 17:17:08.93: [ 480]: --> [13:CONNECT 19200] May 24 17:17:08.95: [ 480]: <-- [4:ATH0] May 24 17:17:10.60: [ 480]: --> [13:@I~8T`^~] May 24 17:17:10.60: [ 480]: --> [10:NO CARRIER] May 24 17:17:10.65: [ 480]: MODEM ERROR: No carrier May 24 17:17:10.67: [ 480]: SEND FAILED: unknown problem (check modem power) May 24 17:17:10.67: [ 480]: <-- [4:ATH0] May 24 17:17:11.05: [ 480]: --> [2:OK] May 24 17:17:11.05: [ 480]: SESSION END

A.
"CONNECT 19200" indicates that the modem established a data connection, not a fax connection. If a fax connection was established, "+FCON" should have been returned. If you did in fact reach a fax machine only to establish a data connection then your modem probably was placed the call in Class 0 instead of Class 1 or 2; check your configuration file to be certain outgoing fax calls are dialed in the proper class.

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