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[hylafax-users] Still "no response to PPS"



Hi everybody

I've been lurking this forum quite a long time so far, and found that many people had my problem, but there wasn't a common solution.

I keep getting "No response to PPS repeated 3 times" with almost ALL the number I call, except for a few ones (and that's confirming my hope of having configured Hylafax server well)

I have Hylafax 6.0.3 on Ubuntu destkop 9.10
Modem is USR Robotics serial number 71-245630-01, Class 1, on ttyS1
The serial number tells it is a 5630 modem, but faxaddmodem recognize it as 5601.
I googled a while, and think that both are right: 5630 is the model, but 5601 is what's inside...
(did I get it well? :-) )


I tried also configuring modem with 2.0 (faxaddmodem tells me that it supports only 1 and 2.0) but I had no luck.


I used to attach these files, but my email never appeared in the mailing list, so i try to cut only relevant data; if you neeed something more please tell me, I'll do what I can!



c000000416: log for GOOD session (job number q690) c000000432: log for ONE OF THE 690 BAD TRIES (job number q695) q690: job found in doneq/ directory (GOOD) q695: job found in doneq/ directory (BAD)

config.ttS1:        config file for modem
hfaxd.conf:        file from /etc/hylafax directory
hyla.conf:            file from /etc/hylafax directory


I do thank you in advance for any help!


Cheers

Bernardo


inline copy&paste of files:



c000000416 ---- that's a GOOD log (fax went fine)


apr 20 16:38:40.51: [30112]: SESSION BEGIN 000000416 39055055255755
apr 20 16:38:40.51: [30112]: HylaFAX (tm) Version 6.0.3
apr 20 16:38:40.51: [30112]: SEND FAX: JOB 690 DEST 055255755 COMMID 000000416 DEVICE '/dev/ttyS1' FROM 'benfox <bernardo.volpi@xxxxxxxxxxxxxxxxx>' USER publica
apr 20 16:38:40.51: [30112]: <-- [9:AT+FLO=2\r]
apr 20 16:38:40.65: [30112]: --> [2:OK]
apr 20 16:38:40.65: [30112]: <-- [9:AT+FPP=0\r]
apr 20 16:38:40.79: [30112]: --> [2:OK]
apr 20 16:38:40.79: [30112]: <-- [9:AT+FBO=0\r]
apr 20 16:38:40.92: [30112]: --> [2:OK]
apr 20 16:38:40.92: [30112]: <-- [10:AT+FCT=30\r]
apr 20 16:38:41.06: [30112]: --> [2:OK]
apr 20 16:38:41.06: [30112]: <-- [15:AT+FNR=1,1,1,0\r]
apr 20 16:38:41.21: [30112]: --> [2:OK]
apr 20 16:38:41.21: [30112]: <-- [9:AT+FIE=0\r]
apr 20 16:38:41.34: [30112]: --> [2:OK]
apr 20 16:38:41.34: [30112]: <-- [23:AT+FCC=1,5,2,2,0,0,0,0\r]
apr 20 16:38:41.49: [30112]: --> [2:OK]
apr 20 16:38:41.49: [30112]: DIAL 055255755
apr 20 16:38:41.49: [30112]: <-- [14:ATDT055255755\r]
apr 20 16:39:22.50: [30112]: --> [4:+FCO]
apr 20 16:39:25.84: [30112]: --> [27:+FCI:" 055255755"]
apr 20 16:39:25.84: [30112]: REMOTE CSI "055255755"
apr 20 16:39:25.85: [30112]: --> [20:+FIS:1,5,0,2,1,0,0,5]
apr 20 16:39:25.86: [30112]: --> [2:OK]
apr 20 16:39:25.86: [30112]: REMOTE best rate 14400 bit/s
apr 20 16:39:25.86: [30112]: REMOTE max A4 page width (215 mm)
apr 20 16:39:25.86: [30112]: REMOTE max unlimited page length
apr 20 16:39:25.86: [30112]: REMOTE best vres 7.7 line/mm
apr 20 16:39:25.86: [30112]: REMOTE format support: MH, MR
apr 20 16:39:25.86: [30112]: REMOTE best 20 ms/scanline
apr 20 16:39:25.86: [30112]: USE 14400 bit/s
apr 20 16:39:25.86: [30112]: SEND file "docq/doc297.ps;31"
apr 20 16:39:25.86: [30112]: USE A4 page width (215 mm)
apr 20 16:39:25.86: [30112]: USE unlimited page length
apr 20 16:39:25.86: [30112]: USE 7.7 line/mm
apr 20 16:39:25.86: [30112]: USE 1-D MH
apr 20 16:39:25.86: [30112]: USE 20 ms/scanline
apr 20 16:39:25.86: [30112]: <-- [23:AT+FIS=1,5,0,2,0,0,0,5\r]
apr 20 16:39:26.01: [30112]: --> [2:OK]
apr 20 16:39:26.01: [30112]: <-- [7:AT+FDT\r]
apr 20 16:39:26.19: [30112]: --> [20:+FCS:1,5,0,2,0,0,0,5]
apr 20 16:39:33.85: [30112]: --> [20:+FCS:1,5,0,2,0,0,0,5]
apr 20 16:39:41.50: [30112]: --> [20:+FCS:1,5,0,2,0,0,0,5]
apr 20 16:39:48.75: [30112]: --> [7:CONNECT]
apr 20 16:39:48.75: [30112]: SEND begin page
apr 20 16:39:48.75: [30112]: <-- data [1028]
[cut]
apr 20 16:40:36.17: [30112]: <-- data [1025]
apr 20 16:40:37.10: [30112]: <-- data [556]
apr 20 16:40:39.09: [30112]: SENT 69164 bytes of data
apr 20 16:40:39.09: [30112]: SEND 1D RTC
apr 20 16:40:39.09: [30112]: <-- data [9]
apr 20 16:40:39.09: [30112]: SEND end page
apr 20 16:40:39.09: [30112]: SEND send MPS (more pages, same document)
apr 20 16:40:39.09: [30112]: <-- data [2]
apr 20 16:40:51.87: [30112]: --> [2:OK]
apr 20 16:40:51.87: [30112]: <-- [8:AT+FPS?\r]
apr 20 16:40:52.01: [30112]: --> [1:1]
apr 20 16:40:52.14: [30112]: --> [2:OK]
apr 20 16:40:52.14: [30112]: SEND recv MCF (message confirmation)
apr 20 16:40:52.14: [30112]: SEND FAX (000000416): FROM bernardo.volpi@xxxxxxxxxxxxxxxxx TO 055255755 (page 1 of 2 sent in 0:01:27)
apr 20 16:40:52.14: [30112]: <-- [7:AT+FDT\r]
apr 20 16:40:52.39: [30112]: --> [7:CONNECT]
apr 20 16:40:52.39: [30112]: SEND begin page
apr 20 16:40:52.39: [30112]: <-- data [1028]
[cut]
apr 20 16:41:34.56: [30112]: <-- data [1026]
apr 20 16:41:34.56: [30112]: <-- data [1025]
apr 20 16:41:34.56: [30112]: <-- data [394]
apr 20 16:41:34.56: [30112]: SENT 57738 bytes of data
apr 20 16:41:34.56: [30112]: SEND 1D RTC
apr 20 16:41:34.56: [30112]: <-- data [9]
apr 20 16:41:34.56: [30112]: SEND end page
apr 20 16:41:34.56: [30112]: SEND send EOP (no more pages or documents)
apr 20 16:41:34.56: [30112]: <-- data [2]
apr 20 16:41:51.69: [30112]: --> [7:+FHS:00]
apr 20 16:41:51.69: [30112]: REMOTE HANGUP: Normal and proper end of connection (code 0)
apr 20 16:41:51.82: [30112]: --> [2:OK]
apr 20 16:41:51.82: [30112]: SEND recv MCF (message confirmation)
apr 20 16:41:51.82: [30112]: SEND FAX (000000416): FROM bernardo.volpi@xxxxxxxxxxxxxxxxx TO 055255755 (page 2 of 2 sent in 0:00:59)
apr 20 16:41:51.82: [30112]: SEND FAX (000000416): FROM bernardo.volpi@xxxxxxxxxxxxxxxxx TO 055255755 (docq/doc297.ps;31 sent in 0:02:26)
apr 20 16:41:52.82: [30112]: <-- [5:ATH0\r]
apr 20 16:41:52.96: [30112]: --> [2:OK]
apr 20 16:41:52.96: [30112]: SESSION END



c000000432 ----> this is a BAD fax


apr 20 17:54:19.54: [32643]: SESSION BEGIN 000000432 39690160015
apr 20 17:54:19.54: [32643]: HylaFAX (tm) Version 6.0.3
apr 20 17:54:19.54: [32643]: SEND FAX: JOB 695 DEST 0690160015 COMMID 000000432 DEVICE '/dev/ttyS1' FROM 'benfox <bernardo.volpi@xxxxxxxxxxxxxxxxx>' USER publica
apr 20 17:54:19.54: [32643]: <-- [12:AT+FCLASS=1\r]
apr 20 17:54:19.69: [32643]: --> [2:OK]
apr 20 17:54:19.69: [32643]: DIAL 0690160015
apr 20 17:54:19.69: [32643]: <-- [15:ATDT0690160015\r]
apr 20 17:55:03.18: [32643]: --> [7:CONNECT]
apr 20 17:55:04.40: [32643]: --> [2:OK]
apr 20 17:55:04.40: [32643]: REMOTE NSF "86 00 82 00 00 E6 01 C8 40 F0 03 18 80 00 00"
apr 20 17:55:04.40: [32643]: NSF remote fax equipment: unknown - Korea 82
apr 20 17:55:04.40: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:55:04.43: [32643]: --> [7:CONNECT]
apr 20 17:55:05.15: [32643]: --> [2:OK]
apr 20 17:55:05.15: [32643]: REMOTE CSI "0690380705"
apr 20 17:55:05.15: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:55:05.18: [32643]: --> [7:CONNECT]
apr 20 17:55:05.52: [32643]: --> [2:OK]
apr 20 17:55:05.52: [32643]: REMOTE best rate 33600 bit/s
apr 20 17:55:05.52: [32643]: REMOTE max A4 page width (215 mm)
apr 20 17:55:05.52: [32643]: REMOTE max unlimited page length
apr 20 17:55:05.52: [32643]: REMOTE best vres 300 x 300 dpi
apr 20 17:55:05.52: [32643]: REMOTE format support: MH, MR, MMR
apr 20 17:55:05.52: [32643]: REMOTE supports T.30 Annex A, 256-byte ECM
apr 20 17:55:05.53: [32643]: REMOTE best 10 ms/scanline
apr 20 17:55:05.53: [32643]: USE 14400 bit/s
apr 20 17:55:05.53: [32643]: USE error correction mode
apr 20 17:55:05.53: [32643]: SEND file "docq/doc298.ps;f1"
apr 20 17:55:05.53: [32643]: USE A4 page width (215 mm)
apr 20 17:55:05.53: [32643]: USE unlimited page length
apr 20 17:55:05.53: [32643]: USE 7.7 line/mm
apr 20 17:55:05.53: [32643]: USE 2-D MMR
apr 20 17:55:05.53: [32643]: USE 0 ms/scanline
apr 20 17:55:05.53: [32643]: SEND training at v.17 14400 bit/s
apr 20 17:55:05.53: [32643]: DELAY 70 ms
apr 20 17:55:05.60: [32643]: <-- [9:AT+FTH=3\r]
apr 20 17:55:05.80: [32643]: --> [7:CONNECT]
apr 20 17:55:05.80: [32643]: <-- data [23]
apr 20 17:55:05.80: [32643]: <-- data [2]
apr 20 17:55:05.85: [32643]: --> [7:CONNECT]
apr 20 17:55:05.85: [32643]: <-- data [7]
apr 20 17:55:05.85: [32643]: <-- data [2]
apr 20 17:55:07.80: [32643]: --> [2:OK]
apr 20 17:55:07.80: [32643]: <-- [9:AT+FTS=7\r]
apr 20 17:55:07.90: [32643]: --> [2:OK]
apr 20 17:55:07.90: [32643]: <-- [11:AT+FTM=145\r]
apr 20 17:55:09.39: [32643]: --> [7:CONNECT]
apr 20 17:55:09.39: [32643]: <-- data [1024]
apr 20 17:55:09.39: [32643]: <-- data [1024]
apr 20 17:55:09.39: [32643]: <-- data [652]
apr 20 17:55:09.39: [32643]: <-- data [2]
apr 20 17:55:12.22: [32643]: --> [2:OK]
apr 20 17:55:12.22: [32643]: <-- [9:AT+FRS=1\r]
apr 20 17:55:12.26: [32643]: --> [2:OK]
apr 20 17:55:12.26: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:55:13.14: [32643]: --> [7:CONNECT]
apr 20 17:55:13.95: [32643]: --> [2:OK]
apr 20 17:55:13.95: [32643]: TRAINING succeeded
apr 20 17:55:13.95: [32643]: SEND begin page
apr 20 17:55:13.98: [32643]: SEND send frame number 0
apr 20 17:55:13.98: [32643]: SEND send frame number 1
apr 20 17:55:13.98: [32643]: SEND send frame number 2
[cut]
apr 20 17:55:13.99: [32643]: SEND send frame number 138
apr 20 17:55:13.99: [32643]: SEND send frame number 139
apr 20 17:55:13.99: [32643]: DELAY 70 ms
apr 20 17:55:14.06: [32643]: <-- [11:AT+FTM=146\r]
apr 20 17:55:14.34: [32643]: --> [7:CONNECT]
apr 20 17:55:14.34: [32643]: <-- data [1028]
[cut]
apr 20 17:55:50.23: [32643]: <-- data [1036]
apr 20 17:55:50.23: [32643]: <-- data [1026]
apr 20 17:55:50.23: [32643]: <-- data [646]
apr 20 17:55:54.21: [32643]: <-- data [2]
apr 20 17:55:54.66: [32643]: --> [2:OK]
apr 20 17:55:54.66: [32643]: <-- [9:AT+FTS=7\r]
apr 20 17:55:54.76: [32643]: --> [2:OK]
apr 20 17:55:54.76: [32643]: <-- [9:AT+FTH=3\r]
apr 20 17:55:54.92: [32643]: --> [7:CONNECT]
apr 20 17:55:54.92: [32643]: <-- data [7]
apr 20 17:55:54.92: [32643]: <-- data [2]
apr 20 17:55:56.21: [32643]: --> [2:OK]
apr 20 17:55:56.21: [32643]: SEND send PPS (partial page signal)
apr 20 17:55:56.21: [32643]: SEND send MPS (more pages, same document)
apr 20 17:55:56.21: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:55:56.79: [32643]: --> [10:NO CARRIER]
apr 20 17:55:56.79: [32643]: MODEM No carrier
apr 20 17:55:56.79: [32643]: <-- [9:AT+FTH=3\r]
apr 20 17:55:57.00: [32643]: --> [7:CONNECT]
apr 20 17:55:57.00: [32643]: <-- data [7]
apr 20 17:55:57.00: [32643]: <-- data [2]
apr 20 17:55:58.28: [32643]: --> [2:OK]
apr 20 17:55:58.28: [32643]: SEND send PPS (partial page signal)
apr 20 17:55:58.28: [32643]: SEND send MPS (more pages, same document)
apr 20 17:55:58.28: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:55:59.02: [32643]: --> [7:CONNECT]
apr 20 17:55:59.04: [32643]: --> [5:ERROR]
apr 20 17:55:59.04: [32643]: MODEM Command error
apr 20 17:55:59.04: [32643]: FCS error
apr 20 17:55:59.04: [32643]: <-- [9:AT+FTH=3\r]
apr 20 17:55:59.24: [32643]: --> [7:CONNECT]
apr 20 17:55:59.24: [32643]: <-- data [7]
apr 20 17:55:59.24: [32643]: <-- data [2]
apr 20 17:56:00.52: [32643]: --> [2:OK]
apr 20 17:56:00.52: [32643]: SEND send PPS (partial page signal)
apr 20 17:56:00.52: [32643]: SEND send MPS (more pages, same document)
apr 20 17:56:00.52: [32643]: <-- [9:AT+FRH=3\r]
apr 20 17:56:00.79: [32643]: --> [10:NO CARRIER]
apr 20 17:56:00.79: [32643]: MODEM No carrier
apr 20 17:56:00.79: [32643]: No response to PPS repeated 3 times.
apr 20 17:56:00.79: [32643]: SEND end page
apr 20 17:56:00.79: [32643]: SEND: Giving up after 3 attempts to send same page "docq/doc298.ps;f1", dirnum 0
apr 20 17:56:00.79: [32643]: DELAY 70 ms
apr 20 17:56:00.86: [32643]: <-- [9:AT+FTH=3\r]
apr 20 17:56:01.07: [32643]: --> [7:CONNECT]
apr 20 17:56:01.07: [32643]: <-- data [3]
apr 20 17:56:01.07: [32643]: <-- data [2]
apr 20 17:56:02.24: [32643]: --> [2:OK]
apr 20 17:56:03.24: [32643]: <-- [5:ATH0\r]
apr 20 17:56:03.48: [32643]: --> [2:OK]
apr 20 17:56:03.48: [32643]: SESSION END



q690 ---> the job that went FINE


tts:1271774512
killtime:1271785043
retrytime:0
state:7
npages:2
totpages:2
nskip:0
skippages:0
ncover:0
coverpages:0
ntries:0
ndials:0
totdials:1
maxdials:12
tottries:1
maxtries:3
pagewidth:215
resolution:196
pagelength:279
priority:127
schedpri:127
minbr:0
desiredbr:13
desiredst:0
desiredec:2
desireddf:3
desiredtl:0
useccover:1
usexvres:0
external:055255755
number:055255755
mailaddr:bernardo.volpi@xxxxxxxxxxxxxxxxx
sender:benfox
jobid:690
jobtag:
pagehandling:
modem:any
faxnumber:
tsi:
receiver:
company:
location:
voice:
fromcompany:
fromlocation:
fromvoice:
regarding:
comments:
cover:
client:11.0.0.18
owner:publica
groupid:690
signalrate:14400 bit/s
dataformat:1-D MH
jobtype:facsimile
tagline:
subaddr:
passwd:
doneop:default
commid:000000416
csi:055255755
nsf:Equipment:unknown :Station:
pagerange:
status:
statuscode:0
returned:2
notify:when done
pagechop:default
chopthreshold:3
!postscript:0::docq/doc297.ps


q695 ----> the job that DIDN'T SUCCEED


tts:1271778963
killtime:1271789208
retrytime:0
state:8
npages:0
totpages:2
nskip:0
skippages:0
ncover:0
coverpages:0
ntries:3
ndials:0
totdials:3
maxdials:12
tottries:3
maxtries:3
pagewidth:215
resolution:196
pagelength:279
priority:127
schedpri:125
minbr:0
desiredbr:13
desiredst:0
desiredec:2
desireddf:3
desiredtl:0
useccover:1
usexvres:0
external:0690160015
number:0690160015
mailaddr:bernardo.volpi@xxxxxxxxxxxxxxxxx
sender:benfox
jobid:695
jobtag:
pagehandling:e1Se1P
modem:any
faxnumber:
tsi:
receiver:
company:
location:
voice:
fromcompany:
fromlocation:
fromvoice:
regarding:
comments:
cover:
client:11.0.0.18
owner:publica
groupid:695
signalrate:14400 bit/s
dataformat:2-D MMR
jobtype:facsimile
tagline:
subaddr:
passwd:
doneop:default
commid:000000432
csi:0690380705
nsf:Equipment:unknown - Korea 82 :Station:
pagerange:
status:No response to PPS repeated 3 times.; Giving up after 3 attempts to send same page
statuscode:999
returned:1
notify:when done
pagechop:default
chopthreshold:3
!postscript:0::docq/doc298.ps





config.ttyS1 ---> configuration file


# $Id: usr-xon,v 1.11 2005/11/29 21:28:57 lhoward Exp $
#
# Configuration for using the Class 1 command interface with
# a USR Courier or Sportster modem and XON/XOFF flow control.
#
#
CountryCode: "39 "
AreaCode: "055 "
FAXNumber: +39.055.xxxxxx
LongDistancePrefix: 0
InternationalPrefix: 00
DialStringRules: etc/dialrules
ServerTracing: 1
SessionTracing: 11
RecvFileMode: 0666
LogFileMode: 0666
DeviceMode: 0666
RingsBeforeAnswer: 1
SpeakerVolume: quiet
GettyArgs: "-h %l dx_%s"
LocalIdentifier: "PublicaToscana"
TagLineFont: etc/lutRS18.pcf
TagLineFormat: "From %%l|%c|Page %%P of %%T"
PercentGoodLines: 80
MaxRecvPages: 50
#
ModemType: Class1 # use class 1 interface
ModemRate: 19200 # rate for DCE-DTE communication
ModemFlowControl: xonxoff # software flow control
#
ModemSetupDTRCmd: ATS13=1&D2 # setup so DTR drop resets modem
ModemSetupDCDCmd: AT&C1 # setup so DCD reflects carrier (or not)
ModemNoFlowCmd: AT&H0&I0&R1 # setup modem for no flow control
ModemHardFlowCmd: AT&H1&I0&R2 # setup modem for hardware flow control
ModemSoftFlowCmd: AT&H2&I2&R1 # setup modem for software flow control
ModemResultCodesCmd: ATQ0X4 # enable result codes
#
ModemMfrQueryCmd: !USR
ModemModelQueryCmd: ATI3
ModemRevQueryCmd: ATI7 # XXX returns a multi-line result
#
# When AT+FCLASS=1 is issued the modem automatically switches
# to software flow control; these parameters let the fax software
# reset flow control as needed after entering Class 1.
#
Class1NFLOCmd: AT&H0&I0&R1 # setup modem for no flow control
Class1HFLOCmd: AT&H1&I0&R2 # setup modem for hardware flow control
Class1SFLOCmd: "" # modem does this automatically
#
# This should resolve "DIS/DTC received 3 times" errors:
#
Class1ResponseWaitCmd: AT+FRS=1 # wait after sending TCF for response
#
# The remainder of this configuration is included so that the
# modem "idles" in Class 0 while not sending or receiving facsimile.
#
ModemSetupAACmd: AT+FCLASS=0 # leave modem idling in class 0
ModemAnswerCmd: AT+FCLASS=1A # answer in Class 1
#
# When using AT+FRS=n we see USR modems reset themselves in the middle of sessions
# this is not good. So, we seem to work-around that problem by not using the
# command. Unfortunately, this isn't an ideal thing.
#
Class1SwitchingCmd: "<delay\0727>"
#
#
# eof



hfaxd.conf


#
# HylaFAX Client-Server Protocol Configuration.
#
LogFacility:        daemon        # syslog facility (want this 1st))
ServerTracing:        0x001        # just server operation
KillTime:         "now + 5 day"
From:            xxxxxx
MailAddr:        fax@xxxxxxxxx
MaxDials:        4
MaxTries:        4
Notify:            done



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