Re: [hylafax-users] Weird wedge or something

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

The log that you provided indicates a non-fax call. These tend to happen 
regularly when people dial the wrong number or when they intentionally 
dial your fax number just to see if your fax machine is working. If this 
causes your modem to "wedge" on each instance, then that's an easy 
avenue to reproduce the problem. If it is possible to reproduce it, then 
set ServerTracing to 0xFFF in your modem config file, restart faxgetty, 
reproduce the problem, and then send both the corresponding session log 
(from /var/spool/hylafax/log) and the FaxGetty logs from the server log 
(usually /var/log/messages).

Thanks,

Lee.


Lucas Burdick wrote:
> Has anybody seen this issue at all? I know it’s going to happen again.
>
> I appreciate any help whatsoever.
>
> *Lucas Burdick*
>
> *Progressive Sealing Inc.*
>
> *From:* hylafax-users-bounce@xxxxxxxxxxx 
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] *On Behalf Of *Lucas Burdick
> *Sent:* January-12-09 12:12 PM
> *To:* hylafax-users@xxxxxxxxxxx
> *Subject:* [hylafax-users] Weird wedge or something
>
> Hey Everybody
>
> This morning I get a call from my office telling me that the fax 
> machine is not receiving faxes. It seems that the line just keeps 
> ringing without the modem picking it up. This problem has happened a 
> couple of times before. The only way to fix this problem is to restart 
> the machine and reinitialize the modem.
>
> I took a look at the recvq/ directory and I found the time between the 
> last received fax and the first received after I fixed the problem. I 
> found the time span (18:28 last night to 9:51 this morning) that the 
> error must have happened and then I went to the log dir. There I found 
> a log between in the proper time span for which there was no fax 
> received. I’m not good at reading these logs so I’ll post it here.
>
> One quick note about my system:
>
> Centos 5.2
>
> External Trendnet modem (the model number is unavailable to me at this 
> point)
>
> I have to use faxgetty in this manner:
>
> Faxgetty –D /dev/ttyS0
>
> Without the –d switch the modem will not initialize (maybe this is my 
> problem?).
>
> Here is my log file as previously mentioned...please ask me any 
> questions for stuff that I may have left out. Thanks in advance for 
> any info.
>
> Jan 11 18:36:05.31: [12143]: SESSION BEGIN 000005695 +16042638923
>
> Jan 11 18:36:05.31: [12143]: HylaFAX (tm) Version 5.2.7
>
> Jan 11 18:36:05.31: [12143]: <-- [4:ATA\r]
>
> Jan 11 18:36:13.57: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:13.57: [12143]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS0'
>
> Jan 11 18:36:13.57: [12143]: STATE CHANGE: ANSWERING -> RECEIVING
>
> Jan 11 18:36:13.57: [12143]: RECV FAX: begin
>
> Jan 11 18:36:13.57: [12143]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 
> 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 AC $
>
> Jan 11 18:36:13.57: [12143]: <-- data [32]
>
> Jan 11 18:36:13.57: [12143]: <-- data [2]
>
> Jan 11 18:36:13.60: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:13.60: [12143]: <-- HDLC<23:FF C0 02 04 E6 76 96 36 86 A6 
> CA 04 A6 6E 96 CE CE A6 4E E6 F6 4E 0A>
>
> Jan 11 18:36:13.60: [12143]: <-- data [23]
>
> Jan 11 18:36:13.60: [12143]: <-- data [2]
>
> Jan 11 18:36:13.62: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:13.62: [12143]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 
> 01 01 18>
>
> Jan 11 18:36:13.62: [12143]: <-- data [13]
>
> Jan 11 18:36:13.62: [12143]: <-- data [2]
>
> Jan 11 18:36:15.83: [12143]: --> [2:OK]
>
> Jan 11 18:36:15.83: [12143]: <-- [9:AT+FRH=3\r]
>
> Jan 11 18:36:22.83: [12143]: --> [0:]
>
> Jan 11 18:36:22.83: [12143]: MODEM <Empty line>
>
> Jan 11 18:36:22.83: [12143]: MODEM TIMEOUT: waiting for v.21 carrier
>
> Jan 11 18:36:22.83: [12143]: <-- data [1]
>
> Jan 11 18:36:22.84: [12143]: --> [2:^P^C]
>
> Jan 11 18:36:22.84: [12143]: --> [2:OK]
>
> Jan 11 18:36:22.84: [12143]: <-- [9:AT+FRS=7\r]
>
> Jan 11 18:36:22.92: [12143]: --> [2:OK]
>
> Jan 11 18:36:22.92: [12143]: <-- [9:AT+FTH=3\r]
>
> Jan 11 18:36:23.78: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:23.78: [12143]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 
> 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 AC $
>
> Jan 11 18:36:23.78: [12143]: <-- data [32]
>
> Jan 11 18:36:23.78: [12143]: <-- data [2]
>
> Jan 11 18:36:23.81: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:23.81: [12143]: <-- HDLC<23:FF C0 02 04 E6 76 96 36 86 A6 
> CA 04 A6 6E 96 CE CE A6 4E E6 F6 4E 0A>
>
> Jan 11 18:36:23.81: [12143]: <-- data [23]
>
> Jan 11 18:36:23.81: [12143]: <-- data [2]
>
> Jan 11 18:36:23.84: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:23.84: [12143]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 
> 01 01 18>
>
> Jan 11 18:36:23.84: [12143]: <-- data [13]
>
> Jan 11 18:36:23.84: [12143]: <-- data [2]
>
> Jan 11 18:36:26.04: [12143]: --> [2:OK]
>
> Jan 11 18:36:26.04: [12143]: <-- [9:AT+FRH=3\r]
>
> Jan 11 18:36:33.04: [12143]: --> [0:]
>
> Jan 11 18:36:33.04: [12143]: MODEM <Empty line>
>
> Jan 11 18:36:33.04: [12143]: MODEM TIMEOUT: waiting for v.21 carrier
>
> Jan 11 18:36:33.04: [12143]: <-- data [1]
>
> Jan 11 18:36:33.05: [12143]: --> [2:^P^C]
>
> Jan 11 18:36:33.05: [12143]: --> [2:OK]
>
> Jan 11 18:36:33.05: [12143]: <-- [9:AT+FRS=7\r]
>
> Jan 11 18:36:33.13: [12143]: --> [2:OK]
>
> Jan 11 18:36:33.13: [12143]: <-- [9:AT+FTH=3\r]
>
> Jan 11 18:36:34.00: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:34.00: [12143]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 
> 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 AC $
>
> Jan 11 18:36:34.00: [12143]: <-- data [32]
>
> Jan 11 18:36:34.00: [12143]: <-- data [2]
>
> Jan 11 18:36:34.03: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:34.03: [12143]: <-- HDLC<23:FF C0 02 04 E6 76 96 36 86 A6 
> CA 04 A6 6E 96 CE CE A6 4E E6 F6 4E 0A>
>
> Jan 11 18:36:34.03: [12143]: <-- data [23]
>
> Jan 11 18:36:34.03: [12143]: <-- data [2]
>
> Jan 11 18:36:34.05: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:34.05: [12143]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 
> 01 01 18>
>
> Jan 11 18:36:34.05: [12143]: <-- data [13]
>
> Jan 11 18:36:34.05: [12143]: <-- data [2]
>
> Jan 11 18:36:36.26: [12143]: --> [2:OK]
>
> Jan 11 18:36:36.26: [12143]: <-- [9:AT+FRH=3\r]
>
> Jan 11 18:36:43.26: [12143]: --> [0:]
>
> Jan 11 18:36:43.26: [12143]: MODEM <Empty line>
>
> Jan 11 18:36:43.26: [12143]: MODEM TIMEOUT: waiting for v.21 carrier
>
> Jan 11 18:36:43.26: [12143]: <-- data [1]
>
> Jan 11 18:36:43.27: [12143]: --> [2:^P^C]
>
> Jan 11 18:36:43.27: [12143]: --> [2:OK]
>
> Jan 11 18:36:43.27: [12143]: <-- [9:AT+FRS=7\r]
>
> Jan 11 18:36:43.35: [12143]: --> [2:OK]
>
> Jan 11 18:36:43.35: [12143]: <-- [9:AT+FTH=3\r]
>
> Jan 11 18:36:44.22: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:44.22: [12143]: <-- HDLC<32:FF C0 04 B5 00 AA 12 9E 36 86 
> 62 82 1A 04 14 2E B6 94 04 6A A6 4E CE 96 F6 76 04 AC $
>
> Jan 11 18:36:44.22: [12143]: <-- data [32]
>
> Jan 11 18:36:44.22: [12143]: <-- data [2]
>
> Jan 11 18:36:44.24: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:44.24: [12143]: <-- HDLC<23:FF C0 02 04 E6 76 96 36 86 A6 
> CA 04 A6 6E 96 CE CE A6 4E E6 F6 4E 0A>
>
> Jan 11 18:36:44.24: [12143]: <-- data [23]
>
> Jan 11 18:36:44.24: [12143]: <-- data [2]
>
> Jan 11 18:36:44.27: [12143]: --> [7:CONNECT]
>
> Jan 11 18:36:44.27: [12143]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 
> 01 01 18>
>
> Jan 11 18:36:44.27: [12143]: <-- data [13]
>
> Jan 11 18:36:44.27: [12143]: <-- data [2]
>
> Jan 11 18:36:46.47: [12143]: --> [2:OK]
>
> Jan 11 18:36:46.47: [12143]: <-- [9:AT+FRH=3\r]
>
> Jan 11 18:36:53.48: [12143]: --> [0:]
>
> Jan 11 18:36:53.48: [12143]: MODEM <Empty line>
>
> Jan 11 18:36:53.48: [12143]: MODEM TIMEOUT: waiting for v.21 carrier
>
> Jan 11 18:36:53.48: [12143]: <-- data [1]
>
> Jan 11 18:36:53.48: [12143]: --> [2:^P^C]
>
> Jan 11 18:36:53.48: [12143]: --> [2:OK]
>
> Jan 11 18:36:53.48: [12143]: RECV FAX: No sender protocol (T.30 T1 
> timeout) {E102}
>
> Jan 11 18:36:53.48: [12143]: RECV FAX: end
>
> Jan 11 18:36:53.48: [12143]: No sender protocol (T.30 T1 timeout) {E102}
>
> Jan 11 18:36:53.48: [12143]: SESSION END
>
> Any reason why this would stop further receipts?
>
> Thanks
>
> Lucas


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