Re: [hylafax-users] :-( Problem sending the fax.: format failed

[Siri Vias Khalsa <sirivias.khalsa@xxxxxxxxxx>]

I would look at the source that is generating the PDFs. Try and find out
what is different about the PDFs that dont work and the ones that do.
Typically it will be putting in an image/compression type that isnt
typical. Something that the viewing program that you use to print can
understand but that ghostscript isnt setup to.

On Tue, 2008-12-30 at 14:36 -0600, Michael Hernandez wrote:
> All of our outgoing faxes are PDF's.  I have been having issues with
> certain PDF files not faxing.  I have to print the problem PDF file to
> hardcopy, re-scan it to PDF with my scanner, and then it will be sent
> out successfully.   I have not been able to pinpoint the problem.
> Does anyone have any suggestions of what might be happening based on
> the symptoms?   
> 
> Regards,
> 
> -Mike
> 
> 
-- 


-Siri Vias

Siri Vias Khalsa
Verifi, Inc.
Senior Systems Administrator
sirivias.khalsa@xxxxxxxxxx
323-655-5789 x125 office
310-498-3975 cell



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