[hylafax-users] No Carrier Detected Even Though Remote Fax Machine is Working

["Davie Lynn" <davielynn@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>]

Hi.  I'm using HylaFAX v 5.2.5.
 
When and only when I dial a specific destination, I get a no carrier
detected error message and the fax never goes through.  However, I've dial
the number and the remote fax machine always picks up.  Also, I can get the
fax to go through if I use a back up fax machine that I have, but I really
need to make this go through HylaFAX because my remote coworkers do not have
fax machines for back up purposes.
 
Here is the error log for when HylaFAX attempts to fax to this destination:
 
Jul 10 09:45:43 fax FaxQueuer[3516]: JOB 17505 (ready dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:59:00): PROCESS
Jul 10 09:45:44 fax FaxGetty[3853]: LOCKWAIT
Jul 10 09:45:44 fax FaxGetty[3853]: STATE CHANGE: RUNNING -> LOCKWAIT
(timeout 30)
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): ACTIVE
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): PREPARE START
Jul 10 09:45:44 fax FaxQueuer[18604]: JOB 17505 (active dest +1919968XXXX
pri 127 tts 0:00:00 killtime 2:58:59): CONVERT DOCUMENT: bin/ps2fax -I 17505
-o doc$
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): PREPARE DONE
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): CMD START /usr/local/sbin/faxsend -m
ttyS4 se$
Jul 10 09:45:45 fax FaxSend[18610]: MODEM set DTR OFF
Jul 10 09:41:10 fax FaxGetty[4036]: MODEM Supports 40 ms/scanline
Jul 10 09:41:10 fax FaxGetty[4036]: <-- [9:AT+FRM=?\r]
Jul 10 09:41:10 fax FaxGetty[4036]: --> [41:3,24,48,72,73,74,96,97,98,121
122,145,146]
Jul 10 09:41:10 fax FaxGetty[4036]: --> [2:OK]
Jul 10 09:41:10 fax FaxGetty[4036]: MODEM AEIGPM560LKTF1*INT
AEIGPM560LKTF1*INT/
Jul 10 09:41:10 fax FaxGetty[4036]: <-- [5:ATM0\r]
Jul 10 09:41:10 fax FaxGetty[4036]: --> [2:OK]
Jul 10 09:41:10 fax FaxGetty[4036]: STATE CHANGE: LOCKWAIT -> RUNNING
(timeout 30)
Jul 10 09:45:43 fax FaxQueuer[3516]: SUBMIT JOB 17505
Jul 10 09:45:43 fax FaxQueuer[3516]: JOB 17505 (suspended dest  pri 127 tts
0:00:00 killtime 2:59:00): CREATE
Jul 10 09:45:43 fax FaxQueuer[3516]: JOB 17505 (ready dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:59:00): READY
Jul 10 09:45:43 fax FaxQueuer[3516]: JOB 17505 (ready dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:59:00): PROCESS
Jul 10 09:45:44 fax FaxGetty[3853]: LOCKWAIT
Jul 10 09:45:44 fax FaxGetty[3853]: STATE CHANGE: RUNNING -> LOCKWAIT
(timeout 30)
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): ACTIVE
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): PREPARE START
Jul 10 09:45:44 fax FaxQueuer[18604]: JOB 17505 (active dest +1919968XXXX
pri 127 tts 0:00:00 killtime 2:58:59): CONVERT DOCUMENT: bin/ps2fax -I 17505
-o doc$
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): PREPARE DONE
Jul 10 09:45:44 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:59): CMD START /usr/local/sbin/faxsend -m
ttyS4 se$
Jul 10 09:45:45 fax FaxSend[18610]: MODEM set DTR OFF
Jul 10 09:45:45 fax FaxSend[18610]: DELAY 75 ms
Jul 10 09:45:45 fax FaxSend[18610]: MODEM set DTR ON
Jul 10 09:45:45 fax FaxSend[18610]: DELAY 2600 ms
Jul 10 09:45:49 fax FaxSend[18610]: MODEM set baud rate: 19200 baud, input
flow XON/XOFF, output flow XON/XOFF
Jul 10 09:45:49 fax FaxSend[18610]: DELAY 10 ms
Jul 10 09:45:49 fax FaxSend[18610]: MODEM flush I/o
Jul 10 09:45:49 fax FaxSend[18610]: <-- [4:ATZ\r]
Jul 10 09:45:49 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:49 fax FaxSend[18610]: DELAY 3000 ms
Jul 10 09:45:52 fax FaxSend[18610]: MODEM flush i/o
Jul 10 09:45:52 fax FaxSend[18610]: <-- [7:ATS0=0\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [6:ATS0=0]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [5:ATE0\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [4:ATE0]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [5:ATV1\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [5:ATQ0\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [7:ATS8=2\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [8:ATS7=60\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [12:AT+FCLASS=?\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [5:0,1,2]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: MODEM Supports "Data"
Jul 10 09:45:53 fax FaxSend[18610]: MODEM Supports "Class 1"
Jul 10 09:45:53 fax FaxSend[18610]: MODEM Supports "Class 2"
Jul 10 09:45:53 fax FaxSend[18610]: <-- [12:AT+FCLASS=1\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: <-- [5:ATI3\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [19:AEIGPM560LKTF1*INT ]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: MODEM: Mfr AEIGPM560LKTF1*INT
Jul 10 09:45:53 fax FaxSend[18610]: <-- [5:ATI0\r]
Jul 10 09:45:53 fax FaxSend[18610]: --> [19:AEIGPM560LKTF1*INT ]
Jul 10 09:45:53 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:53 fax FaxSend[18610]: MODEM: Model AEIGPM560LKTF1*INT
Jul 10 09:45:53 fax FaxSend[18610]: <-- [9:AT+FTM=?\r]
Jul 10 09:45:54 fax FaxSend[18610]: --> [41:3,24,48,72,73,74,96,97,98,121
122,145,146]
Jul 10 09:45:54 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 3.85 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 7.7 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 15.4 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports R16 x 15.4 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 100 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 200 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 400 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 300 x 300 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 2400 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 4800 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 7200 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 9600 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 12000 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 14400 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A4 page width (215 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports B4 page width (255 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A3 page width (303 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A4 page length (297 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports B4 page length (364 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports unlimited page length
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 3.85 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 7.7 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 15.4 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports R16 x 15.4 line/mm
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 100 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 200 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 200 x 400 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 300 x 300 dpi
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 2400 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 4800 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 7200 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 9600 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 12000 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 14400 bit/s
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A4 page width (215 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports B4 page width (255 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A3 page width (303 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports A4 page length (297 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports B4 page length (364 mm)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports unlimited page length
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 1-D MH
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 2-D MR
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 2-D MMR
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports no ECM
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports T.30 Annex A, 64-byte ECM
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports T.30 Annex A, 256-byte
ECM
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 0 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 5 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 10 ms, 5 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 10 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 20 ms, 10 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 20 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 40 ms, 20 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: MODEM Supports 40 ms/scanline
Jul 10 09:45:54 fax FaxSend[18610]: <-- [9:AT+FRM=?\r]
Jul 10 09:45:54 fax FaxSend[18610]: --> [41:3,24,48,72,73,74,96,97,98,121
122,145,146]
Jul 10 09:45:54 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:54 fax FaxSend[18610]: MODEM AEIGPM560LKTF1*INT
AEIGPM560LKTF1*INT/
Jul 10 09:45:54 fax FaxSend[18610]: <-- [5:ATM0\r]
Jul 10 09:45:54 fax FaxSend[18610]: --> [2:OK]
Jul 10 09:45:54 fax FaxSend[18610]: STATE CHANGE: BASE -> RUNNING (timeout
30)
Jul 10 09:45:54 fax FaxSend[18610]: MODEM input buffering disabled
Jul 10 09:45:54 fax FaxSend[18610]: SEND FAX: JOB 17505 DEST 919968XXXX
COMMID 000038109 DEVICE '/dev/ttyS4' FROM 'davielynn
<davielynn@eastcarolinacas$
Jul 10 09:46:20 fax FaxSend[18610]: SEND FAILED: JOB 17505 DEST 919968XXXX
ERR No carrier detected {E002}
Jul 10 09:46:24 fax FaxQueuer[3516]: JOB 17505 (active dest +1919968XXXX pri
127 tts 0:00:00 killtime 2:58:19): CMD DONE: exit setatus 0
Jul 10 09:46:24 fax FaxQueuer[3516]: JOB 17505 (sleeping dest +1919968XXXX
pri 126 tts 0:00:00 killtime 2:58:19): SEND INCOMPLETE: requeue for 0:04:56;
No carrier detected
Jul 10 09:46:24 fax FaxQueuer[3516]: JOB 17505 (sleeping dest +1919968XXXX
pri 126 tts 0:04:56 killtime 2:58:19): SLEEP FOR 0:04:56
Jul 10 09:46:24 fax FaxQueuer[3516]: NOTIFY: bin/notify-custom 'sendq/q17505
 'requeued' '' "09:51"
 
 
 


 
Davie Lynn 
IT Administrator 
East Carolina Case Management, Inc. 


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