[hylafax-users] Can't receive from one fax machine

To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Can't receive from one fax machine
From: Michael Crider <mcrider@xxxxxxxxxxx>
Date: Wed, 07 May 2008 15:09:54 -0500

We have been running hylafax with a Multitech MT5634ZPX-PCI for three years (currently at version 4.4.2 on CentOS 5) with almost no problem (other than unrelated hardware problems). It was recently brought to my attention that one company we deal with has never been able to successfully send a fax to us. They told us they have a Samsung SCX 4521F. It will typically call ten times before it gives up. I am including a complete log file from one call below. Does anyone have any suggestions on whether this can be resolved without changing hardware?

May 06 16:53:22.60: [ 2519]: SESSION BEGIN 000014398 xxxxxxxxxxx
May 06 16:53:22.60: [ 2519]: HylaFAX (tm) Version 4.4.2
May 06 16:53:22.60: [ 2519]: <-- [4:ATA\r]
May 06 16:53:31.64: [ 2519]: --> [7:CONNECT]
May 06 16:53:31.64: [ 2519]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS4'
May 06 16:53:31.64: [ 2519]: RECV FAX: begin
May 06 16:53:31.64: [ 2519]: <-- data [32]
May 06 16:53:31.64: [ 2519]: <-- data [2]
May 06 16:53:31.65: [ 2519]: --> [7:CONNECT]
May 06 16:53:31.66: [ 2519]: <-- data [23]
May 06 16:53:31.66: [ 2519]: <-- data [2]
May 06 16:53:31.66: [ 2519]: --> [7:CONNECT]
May 06 16:53:31.66: [ 2519]: <-- data [13]
May 06 16:53:31.66: [ 2519]: <-- data [2]
May 06 16:53:33.94: [ 2519]: --> [2:OK]
May 06 16:53:33.94: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:34.10: [ 2519]: --> [7:CONNECT]
May 06 16:53:35.82: [ 2519]: --> [2:OK]
May 06 16:53:35.82: [ 2519]: REMOTE TSI "xxxxxxxxxx"
May 06 16:53:35.82: [ 2519]: RECV recv TSI (sender id)
May 06 16:53:35.82: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:35.83: [ 2519]: --> [7:CONNECT]
May 06 16:53:36.69: [ 2519]: --> [2:OK]
May 06 16:53:36.69: [ 2519]: REMOTE wants 14400 bit/s
May 06 16:53:36.69: [ 2519]: REMOTE wants A4 page width (215 mm)
May 06 16:53:36.69: [ 2519]: REMOTE wants unlimited page length
May 06 16:53:36.69: [ 2519]: REMOTE wants 3.85 line/mm
May 06 16:53:36.69: [ 2519]: REMOTE wants 2-D MMR
May 06 16:53:36.69: [ 2519]: REMOTE wants T.30 Annex A, 256-byte ECM
May 06 16:53:36.69: [ 2519]: RECV recv DCS (command signal)
May 06 16:53:36.69: [ 2519]: RECV training at v.17 14400 bit/s
May 06 16:53:36.69: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:36.80: [ 2519]: --> [8:+FCERROR]
May 06 16:53:36.80: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:36.91: [ 2519]: --> [8:+FCERROR]
May 06 16:53:36.91: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:37.38: [ 2519]: --> [7:CONNECT]
May 06 16:53:38.45: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:38.45: [ 2519]: MODEM No carrier
May 06 16:53:38.45: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:38.77: [ 2519]: --> [7:CONNECT]
May 06 16:53:40.06: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:40.06: [ 2519]: MODEM No carrier
May 06 16:53:40.06: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:43.82: [ 2519]: --> [7:CONNECT]
May 06 16:53:45.53: [ 2519]: --> [2:OK]
May 06 16:53:45.53: [ 2519]: REMOTE TSI "xxxxxxxxxx"
May 06 16:53:45.53: [ 2519]: RECV recv TSI (sender id)
May 06 16:53:45.53: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:45.53: [ 2519]: --> [7:CONNECT]
May 06 16:53:46.39: [ 2519]: --> [2:OK]
May 06 16:53:46.39: [ 2519]: REMOTE wants 14400 bit/s
May 06 16:53:46.39: [ 2519]: REMOTE wants A4 page width (215 mm)
May 06 16:53:46.39: [ 2519]: REMOTE wants unlimited page length
May 06 16:53:46.39: [ 2519]: REMOTE wants 3.85 line/mm
May 06 16:53:46.39: [ 2519]: REMOTE wants 2-D MMR
May 06 16:53:46.39: [ 2519]: REMOTE wants T.30 Annex A, 256-byte ECM
May 06 16:53:46.39: [ 2519]: RECV recv DCS (command signal)
May 06 16:53:46.39: [ 2519]: RECV training at v.17 14400 bit/s
May 06 16:53:46.39: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:46.50: [ 2519]: --> [8:+FCERROR]
May 06 16:53:46.50: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:46.61: [ 2519]: --> [8:+FCERROR]
May 06 16:53:46.61: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:47.08: [ 2519]: --> [7:CONNECT]
May 06 16:53:48.15: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:48.15: [ 2519]: MODEM No carrier
May 06 16:53:48.15: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:48.44: [ 2519]: --> [7:CONNECT]
May 06 16:53:49.29: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:49.30: [ 2519]: MODEM No carrier
May 06 16:53:49.30: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:49.52: [ 2519]: --> [7:CONNECT]
May 06 16:53:50.37: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:50.37: [ 2519]: MODEM No carrier
May 06 16:53:50.37: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:53.53: [ 2519]: --> [7:CONNECT]
May 06 16:53:55.26: [ 2519]: --> [2:OK]
May 06 16:53:55.26: [ 2519]: REMOTE TSI "xxxxxxxxxx"
May 06 16:53:55.26: [ 2519]: RECV recv TSI (sender id)
May 06 16:53:55.26: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:55.26: [ 2519]: --> [7:CONNECT]
May 06 16:53:56.12: [ 2519]: --> [2:OK]
May 06 16:53:56.12: [ 2519]: REMOTE wants 14400 bit/s
May 06 16:53:56.12: [ 2519]: REMOTE wants A4 page width (215 mm)
May 06 16:53:56.12: [ 2519]: REMOTE wants unlimited page length
May 06 16:53:56.12: [ 2519]: REMOTE wants 3.85 line/mm
May 06 16:53:56.12: [ 2519]: REMOTE wants 2-D MMR
May 06 16:53:56.12: [ 2519]: REMOTE wants T.30 Annex A, 256-byte ECM
May 06 16:53:56.12: [ 2519]: RECV recv DCS (command signal)
May 06 16:53:56.12: [ 2519]: RECV training at v.17 14400 bit/s
May 06 16:53:56.12: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:56.23: [ 2519]: --> [8:+FCERROR]
May 06 16:53:56.23: [ 2519]: <-- [11:AT+FRM=145\r]
May 06 16:53:56.34: [ 2519]: --> [8:+FCERROR]
May 06 16:53:56.34: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:56.82: [ 2519]: --> [7:CONNECT]
May 06 16:53:57.80: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:57.80: [ 2519]: MODEM No carrier
May 06 16:53:57.80: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:58.18: [ 2519]: --> [7:CONNECT]
May 06 16:53:59.03: [ 2519]: --> [10:NO CARRIER]
May 06 16:53:59.03: [ 2519]: MODEM No carrier
May 06 16:53:59.03: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:53:59.39: [ 2519]: --> [7:CONNECT]
May 06 16:54:00.24: [ 2519]: --> [10:NO CARRIER]
May 06 16:54:00.24: [ 2519]: MODEM No carrier
May 06 16:54:00.24: [ 2519]: <-- [9:AT+FRH=3\r]
May 06 16:54:03.26: [ 2519]: --> [7:CONNECT]
May 06 16:54:04.43: [ 2519]: --> [2:OK]
May 06 16:54:04.43: [ 2519]: RECV recv DCN (disconnect)
May 06 16:54:04.43: [ 2519]: RECV FAX: RSPREC error/got DCN (sender abort)
May 06 16:54:04.44: [ 2519]: RECV FAX: end
May 06 16:54:04.44: [ 2519]: RSPREC error/got DCN (sender abort)
May 06 16:54:04.44: [ 2519]: SESSION END

--
Michael Crider
Howell-Oregon Electric Cooperative
West Plains MO
http://www.hoecoop.org

--
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