Re: [hylafax-users] List of all hylafax error codes

["George H" <george.dma@xxxxxxxxx>]

On Jan 3, 2008 7:53 PM, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
> George H wrote:
> > On Jan 3, 2008 1:07 AM, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
> >
> >> George H wrote:
> >>
> >>> hmm the sender was HylaFAX+ 5.2.0 and the receiver is one of those
> >>> photocopy machines that has fax receive capability. I sent 30 faxes
> >>> and each one consistently gave a E124 error on the first attempt and
> >>> then on the second attempt it successfully was received. So this
> >>> happened 30 times.
> >>>
> >>> Don't know if this makes a different but it was hylafax dialing out of
> >>> our PSTN (PBX) going through the telco then back into our PSTN to a
> >>> fax machine.
> >>>
> >> If you send me the corresponding send and receive session logs it would
> >> certainly help me make sense of it.
>
> Here's the relevant portion of the log...
>
> > Dec 28 17:56:05.98: [19165]: SEND send PPS (partial page signal)
> > Dec 28 17:56:05.98: [19165]: SEND send EOM (more documents)
> > Dec 28 17:56:05.98: [19165]: <-- [9:AT+FRH=3\r]
> > Dec 28 17:56:06.57: [19165]: --> [7:CONNECT]
> > Dec 28 17:56:07.40: [19165]: --> HDLC<5:FF C8 31 45 8F>
> > Dec 28 17:56:07.40: [19165]: --> [2:OK]
> > Dec 28 17:56:07.40: [19165]: SEND recv MCF (message confirmation)
> > Dec 28 17:56:07.40: [19165]: DELAY 70 ms
> > Dec 28 17:56:07.48: [19165]: SEND end page
> > Dec 28 17:56:07.48: [19165]: SEND FAX (000000120): FROM
> > faxadmin@xxxxxxxxxxxxxxxxxxxxx TO 6701766200&&&&&2679 (page 1 of 1
> > sent in 0:00:12)
> > Dec 28 17:56:07.48: [19165]: SEND FAX (000000120): FROM
> > faxadmin@xxxxxxxxxxxxxxxxxxxxx TO 6701766200&&&&&2679
> > (docq/doc54.ps;f0 sent in 0:00:12)
> > Dec 28 17:56:09.48: [19165]: SEND FAX: JOB 39 DEST 6701766200&&&&&2679
> > COMMID 000000120 DEVICE '/dev/ttyS0' FROM 'Fax Administrator
> > <faxadmin@xxxxxxxxxxxxxxxxxxxxx>' USER uucp
> > Dec 28 17:56:09.48: [19165]: MODEM set XON/XOFF/FLUSH: input ignored,
> > output disabled
> > Dec 28 17:56:09.48: [19165]: <-- [9:AT+FRH=3\r]
> > Dec 28 17:56:09.54: [19165]: --> [7:CONNECT]
> > Dec 28 17:56:09.54: [19165]: --> [2:10 03]
> > Dec 28 17:56:09.54: [19165]: --> [5:ERROR]
> > Dec 28 17:56:09.54: [19165]: MODEM Command error
>
> The translation here is ... this was a batch of jobs.  We send the first
> job/document and terminate it with an EOM signal... which means end of
> document, but more documents are coming.
>
> After hearing MCF to EOM the sender is supposed to just sit and wait,
> listening for the receiver's Phase B signalling (NSF, CSI, DIS) - yes,
> after EOM the fax procedures go back to step 1... EOM is merely to save
> ourselves from placing another call or to allow document formatting to
> change.
>
> The sender is supposed to expect to wait for maybe up to 7 or more
> seconds of silence before hearing the receiver's Phase B... because the
> receiver is, per spec, instructed to just wait that long before
> proceeding.  However, 2.14 seconds after hearing MCF the modem reports
> that it hears V.21 HDLC signalling (which would be okay, HylaFAX is okay
> with receivers who don't wait a full 7 seconds there)... but then that
> signalling stops... and then HylaFAX enters recovery procedures with CRP
> and the receiver disconnects (with DCN).
>
> So... either the receiver does not support batching (normally HylaFAX
> can detect it, remember it, and will disable batching to that
> destination from then on - which did not happen in this case... thus you
> had 30 phone calls and 29 errors), or your modem is incorrectly
> reporting V.21 HDLC detection.
>
> If this is a Lucent/Agere/LSI-based-chipsetted modem (Multitech 5634 or
> Mainpine) then you need this in your modem configuration file:
>
> Class1HasRHConnectBug:  yes
>
> Thanks,
>
> Lee.

This was using a US robotics modem, but since this seems to be a
consistent behavior I will do the same test with one of my multitech
modems and see if I get the same result or not.

Thanks

-- 
"Nothing is impossible for the person that doesn't have to do it"
"The probability of anything happening is in inverse ratio to its desirability"
--
George H
george.dma@xxxxxxxxx


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