Re: [hylafax-users] faxing over sip

[Bill Tillman <btillman99@xxxxxxxxx>]

All of this techie talk is great reading, but as a

non-techie talking about only what happens

when an employee considers transmitting a

document they either:

 

a). E-Mail it

b). Fax it

 

The e-mail option is my preferred method but you

don't always have the document in an electronic

format. Most of the time and with most users a

piece of paper is what you have. Teaching users

to scan first and then e-mail it proved to tedious

as most people just don't want to bother with this

process, preferring option b. E-mail leaves a more

permanent record too of the actual document.

Hylafax does too but if the users can't hold it in

their hands they often just forget about it. Fax

machines typically only record something was sent,

not what was sent and this leaves one guessing

sometimes. E-mail on the other hand leaves

footprints for all to see and can be used when

needed to back up your case.

 

It is sad that each time we try to put some new

and improved process into the userland we are

met with reluctance and yes in many cases

ignorance and sloth. But that's the real world

for you. If a user cannot take their precious piece

of paper over to a fax machine and by simply

pressing "Send" transmit the document, then

you will find that introducing your process will

be met with reluctance even anger. Be careful.

Your reputation and job may be on the line.

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