Re: [hylafax-users] Problems with blocked faxes

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Justin,

I can't tell you what the problem is.  However, 4.3.0 is 18 months old....
can't you upgrade to the latest version and see if the problem still exists
?

Regards

ANDREW RINALDI
Mainpine Developer Support
USA +1 503 822 9944 | UK +44 8458 909438
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Justin Hendrickson
Sent: 13 November 2007 19:41
To: 'hylafax-users'
Subject: Re: [hylafax-users] Problems with blocked faxes

After another batch of faxes this morning, I found roughly ten faxes in the
blocked state. I checked the syslog and it looks like HylaFax tried to
requeue the faxes a couple of times, but eventually gave up.

I restarted the server and one fax started sending while the rest blocked
again. After the first one finished sending, a second one was also resent,
but the rest are still in the blocked state and have not been retried since.

Blocked faxes are suppose to be retried periodically, until they're sent,
right?

On a side note, I have MaxConcurrentJobs: 1, so why is this even happening
in the first place?

On Tue, 2007-11-13 at 08:59 -0600, Justin Hendrickson wrote:
> Every night I have a large stack of faxes being sent. Frequently, some 
> of those faxes are going to the same number, so some get blocked due 
> to concurrent calls. After whatever delay HylaFax assigns to a blocked 
> call, almost all of the blocked faxes are eventually sent out 
> successfully. Here's an example of one such faxes syslog entries:
> 
> 
> Nov 12 15:58:14 localhost FaxQueuer[5186]: SUBMIT JOB 27316 Nov 12 
> 15:58:16 localhost HylaFAX[18350]: Filesystem has SysV-style file 
> creation semantics.
> Nov 12 15:58:16 localhost HylaFAX[18350]: What we have here is a PDF 
> file Nov 12 16:25:12 localhost FaxQueuer[5186]:
> NOTIFY: /var/www/bravoforms/scripts/hylafax_notify.php "sendq/q27316"
> "blocked" ""
> Nov 12 16:29:34 localhost FaxSend[20149]: SEND FAX: JOB 27316 DEST
> 12166428771 COMMID 000030968 DEVICE '/dev/ttyS0' FROM 'IPTCI 
> <IPTCI@xxxxxxxxxxxxx>' USER lp Nov 12 16:30:07 localhost 
> FaxSend[20149]: SEND FAX: JOB 27316 SENT in
> 0:18
> Nov 12 16:31:13 localhost FaxSend[20149]: SEND FAX: JOB 27316 SENT in
> 1:05
> Nov 12 16:31:16 localhost FaxQueuer[5186]:
> NOTIFY: /var/www/bravoforms/scripts/hylafax_notify.php "doneq/q27316"
> "done" "1:54"
> 
> 
> Unfortunately, there's always a couple of stubborn ones that never 
> seem to become unblocked. Here's an example of one such blocked faxes 
> syslog
> entries:
> 
> 
> Nov 12 16:00:28 localhost FaxQueuer[5186]: SUBMIT JOB 27340 Nov 12 
> 16:00:29 localhost HylaFAX[18753]: Filesystem has SysV-style file 
> creation semantics.
> Nov 12 16:00:29 localhost HylaFAX[18753]: What we have here is a PDF 
> file Nov 12 16:25:12 localhost FaxQueuer[5186]:
> NOTIFY: /var/www/bravoforms/scripts/hylafax_notify.php "sendq/q27340"
> "blocked" ""
> Nov 13 05:00:17 localhost FaxQueuer[29723]:
> NOTIFY: /var/www/bravoforms/scripts/hylafax_notify.php "sendq/q27340"
> "blocked" ""
> 
> 
> Note: cron restarts the HylaFax server at 5AM every day.
> 
> As you can see, the fax blocked at 4:25PM and never sent until the 
> HylaFax server was restarted.
> 
> Does anyone know why this would happen?
> 
> I'm running HylaFax 4.3.0. Here's my config file for reference:
> 
> 
> LogFacility:            daemon
> CountryCode:            1
> AreaCode:               952
> LongDistancePrefix:     1
> InternationalPrefix:    011
> DialStringRules:        etc/dialrules
> ServerTracing:          1
> NotifyCmd: "/var/www/bravoforms/scripts/hylafax_notify.php"
> MaxBatchJobs: 1
> MaxConcurrentJobs: 1
> 
> 
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