Re: [hylafax-users] Can`t see the fax sender

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Javier,

 

First things first.... assuming you are trying to use Caller ID then plug a phone into the line and make sure that you see the caller’s number displayed when you call that line from your cell phone.  What you are trying to do is test that your telephone company has turned on the Caller ID service.... in most countries you pay for this service.

 

Once you have demonstrated that you are receiving Caller ID information then look in the user manual for your modem for commands related to Caller ID (sometimes abbreviated to CID).  NOTE, that many modems claim to support Caller ID but this is actually quite rare outside of the US.... infact, I think you will struggle to find a modem that supports Caller ID in Spain.  Anyway, if you are convinced that your modem will work then plug the line into the modem and start Minicom.  Type the commands that enable Caller ID (which on a RockForce card are);

 

AT+VCID=1 (‘formatted’ caller report) or AT+VCID=2 (‘unformatted’ caller report)

 

Now try calling the modem from your cell phone once again and if you are very lucky you will see the Caller ID data displayed.  At this point you should consult the HylaFAX site regarding CallIDPartern.

 

If you were unlucky then try contacting the manufacturers of your modem for help.  You may also wish to take a look at the following Caller ID info sites;

 

http://www.ainslie.org.uk/callerid.htm

 

http://www.caller-id-answers.info/

 

If you are using DNIS/DID then the techniques for debugging are similar...

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Javier Martinez
Sent: 08 June 2007 11:20
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Can`t see the fax sender

 

Ok, now I’m a bit lost.

 

I understand from your mai, that I should try to test that feature ( recognize the fax sender) using AT commands.

If I search in AT commands list in Internet, Isee nothing about  identifying the sender.

 

Thanx a lot

 

De: Andrew Rinaldi [mailto:andrew.rinaldi@xxxxxxxxxxxx]
Enviado el: viernes, 08 de junio de 2007 11:21
Para: 'Javier Martinez'; hylafax-users@xxxxxxxxxxx
Asunto: RE: [hylafax-users] Can`t see the fax sender

 

Hi Javier,

 

Take a look at CallIDPattern;

 

http://hylafax.sourceforge.net/man/hylafax-config.php

 

This will require a Caller ID or DNIS/DID service on your line.

 

The simplest way to test this is to use Minicom and modem AT commands.  Once you get it working then configuring HylaFAX is normally trivial.

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Javier Martinez
Sent: 08 June 2007 09:41
To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Can`t see the fax sender

 

We have been working this two weeks in order to migrate an old fax system to a virtual environment.

Everything has gone well, we have been solving every problem we face.

 

Now the last problem we have to solve is…. To have the sender phone number or id. We have tried many things but our app can´t retrieve that info.

 

Any idea.

 

Regards from Spain