Re: [hylafax-users] faxing to foreign countries

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Moritz,

So, how do you know that the 50% of fax's that 'fail' in foreign countries
are not voice, busy, or wrong numbers ?  To be honest I'm not really sure
what you are asking now... maybe you could be more specific ?

If you define 'failure' as relating to a fax call (i.e. two fax devices
attempt to communicate) then you can expect rates below 1%.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx] On
Behalf Of Moritz Winterberg
Sent: 24 May 2007 13:47
To: andrew.rinaldi@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
Subject: Re: [hylafax-users] faxing to foreign countries

Hi Andrew,

I don't think 20% is that unusual.
You have to consider that several thousand users are using the gateway
and each of them is
faxing to various different destinations. A lot of destinations are
voice numbers, busy during 3 tries or even just wrong numbers.
The only thing I woder about sometimes is the quite considerable
number of Phase D Timeouts. i've already posted to this list about
them including logs but without any result yet.

Moritz

On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Hi Moritz,
>
> A failure rate of 20% is appalling and you should probably start looking
at
> that first.  Failure rates below 1% are readily achievable.
>
> Send us details of your setup including HylaFAX version, Diva Cards, and
> Telco setup.  Also set ServerTracing and SessionTracing to 0xFFF in your
> config files and post the logs here.
>
> Regards
>
> ANDREW RINALDI
> Mainpine Limited - Support
> USA +1 503 822 9944| Asia/Europe +44 1225 869439
> andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Moritz Winterberg
> Sent: 24 May 2007 11:31
> To: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> Subject: [hylafax-users] faxing to foreign countries
>
> Hi,
>
> I'm running Web to Fax gateways with hylafax and Eicon Diva Server Cards.
>
> Now when faxing within Germany, my success rate is quite ok (around 80 %).
> Faxes to foreign countries do fail more then 50% ? Is this just due to
> bad line ?
> Could I do somthing here ?
>
> See list for statusrate ordered by first to digits of number dialed
> (49 is germany.. )
>
> Moritz
>
> ----------------------------------------------
> Countrycode  numberoffax  status
>
> 10  3   FAILED
> 11  24  FAILED
> 12  33  DONE
> 12  68  FAILED
> 13  25  DONE
> 13  26  FAILED
> 14  29  DONE
> 14  46  FAILED
> 15  20  DONE
> 15  13  FAILED
> 16  23  DONE
> 16  39  FAILED
> 17  0   NULL
> 17  20  DONE
> 17  37  FAILED
> 18  39  DONE
> 18  69  FAILED
> 19  27  DONE
> 19  27  FAILED
> 20  25  FAILED
> 21  10  DONE
> 21  23  FAILED
> 21  2   PENDING
> 22  2   DONE
> 22  18  FAILED
> 23  7   FAILED
> 24  1   DONE
> 24  16  FAILED
> 25  6   FAILED
> 26  7   DONE
> 26  6   FAILED
> 27  14  DONE
> 27  23  FAILED
> 28  1   FAILED
> 29  5   FAILED
> 30  18  DONE
> 30  20  FAILED
> 31  154 DONE
> 31  75  FAILED
> 32  105 DONE
> 32  63  FAILED
> 33  157 DONE
> 33  102 FAILED
> 34  338 DONE
> 34  391 FAILED
> 34  1   PENDING
> 35  187 DONE
> 35  152 FAILED
> 36  13  DONE
> 36  24  FAILED
> 37  56  DONE
> 37  47  FAILED
> 38  41  DONE
> 38  60  FAILED
> 39  172 DONE
> 39  244 FAILED
> 40  3   DONE
> 40  25  FAILED
> 41  348 DONE
> 41  315 FAILED
> 42  59  DONE
> 42  57  FAILED
> 43  629 DONE
> 43  228 FAILED
> 44  169 DONE
> 44  108 FAILED
> 44  1   PENDING
> 45  26  DONE
> 45  11  FAILED
> 46  38  DONE
> 46  28  FAILED
> 47  2   DONE
> 47  11  FAILED
> 48  92  DONE
> 48  79  FAILED
> 49  54999   DONE
> 49  14860   FAILED
> 50  1   DONE
> 50  19  FAILED
> 51  2   DONE
> 51  4   FAILED
> 52  2   DONE
> 52  6   FAILED
> 53  2   FAILED
> 54  4   DONE
> 54  3   FAILED
> 55  26  DONE
> 55  27  FAILED
> 56  2   DONE
> 57  4   DONE
> 57  7   FAILED
> 58  1   FAILED
> 59  1   DONE
> 59  10  FAILED
> 60  3   DONE
> 60  22  FAILED
> 61  18  DONE
> 61  18  FAILED
> 62  3   DONE
> 62  33  FAILED
> 63  14  FAILED
> 64  3   DONE
> 64  5   FAILED
> 65  8   DONE
> 65  22  FAILED
> 66  6   DONE
> 66  35  FAILED
> 67  1   FAILED
> 68  3   FAILED
> 69  1   DONE
> 69  8   FAILED
> 71  7   FAILED
> 72  11  FAILED
> 73  10  DONE
> 73  21  FAILED
> 74  12  DONE
> 74  58  FAILED
> 75  2   FAILED
> 76  2   FAILED
> 77  1   FAILED
> 78  1   DONE
> 78  8   FAILED
> 79  3   FAILED
> 80  2   FAILED
> 81  32  DONE
> 81  9   FAILED
> 82  5   DONE
> 82  3   FAILED
> 84  4   FAILED
> 85  3   DONE
> 85  25  FAILED
> 86  18  DONE
> 86  71  FAILED
> 87  2   FAILED
> 88  2   DONE
> 88  23  FAILED
> 89  3   FAILED
> 90  33  DONE
> 90  38  FAILED
> 91  1   DONE
> 91  30  FAILED
> 92  7   FAILED
> 93  4   FAILED
> 95  10  FAILED
> 96  3   DONE
> 96  6   FAILED
> 97  34  DONE
> 97  58  FAILED
> 98  6   DONE
> 98  20  FAILED
> 99  1   DONE
> 99  4   FAILED
>
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-- 
-- 
 Moritz Winterberg - winterberg@xxxxxxxxxx
 Telefon: +49 (0)211-63 55 55-36
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