Re: [hylafax-users] Recvd fax notification problem

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

bill.allison@xxxxxxxxx wrote:

> I need email notification of incoming fax errors and have set it up as   
> per the config and script snippets below but it does not work for one (or   
> maybe some) type(s) of error. It works fine for T2 timeouts or "failure   
> to detect high-speed carrier" but not for this:
>
> Nov 13 15:01:07.31: [ 4082]: SESSION BEGIN 000004586 4401397773171
> Nov 13 15:01:07.31: [ 4082]: HylaFAX (tm) Version 4.3.0.12
> Nov 13 15:01:07.31: [ 4082]: CallID: "1896848305"
> Nov 13 15:01:12.50: [ 4082]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
> Nov 13 15:01:12.50: [ 4082]: RECV FAX: begin
> Nov 13 15:01:23.79: [ 4082]: DELAY 70 ms
> Nov 13 15:01:34.14: [ 4082]: DELAY 70 ms
> Nov 13 15:01:44.48: [ 4082]: DELAY 70 ms
> Nov 13 15:01:54.83: [ 4082]: RECV FAX: No answer (T.30 T1 timeout)
> Nov 13 15:01:54.83: [ 4082]: RECV FAX: end
> Nov 13 15:01:54.83: [ 4082]: SESSION END
>
> I notice that in xferfaxlog there is only a CALL record whereas for T2   
> and lost carrier errors there is a RECV and a CALL record. I switched on   
> ServerTracing but it didn't give me any help (AFAIK).

This call was only a call.  So this was not a fax error at all.  You'll 
get the same log if you call your fax line with your cell phone.

So, as far as the modem is concerned, there was no fax caller, and thus 
HylaFAX does not acknowledge that the call was a fax call and thus 
worthy of notifying FaxMaster about it.

If the call was, indeed, a fax caller ... then either there is something 
wrong with your modem config or with the modem itself.

Lee.

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