[hylafax-users] RSPREC error/got EOT

["Jonathan Smithe" <gigelusster@xxxxxxxxx>]

Hi,

We have a customer that cannot receive faxes from a "Philips HFC 141"
machine. The error we get is "RSPREC error/got EOT" most of the
times,. but I can also see a "RSPREC error/got DCN". The error on the
Philips machine is "Report Error"

We're using Hylafax+ 4.3.0.3, with t38modem. The rest of the faxes go
in/out without any problem, we don't have any packetloss to the CISCO
machine we connect to (it's plugged in the same switch with the
Hylafax machine).

Any hint is appreciated.

Thanks

P.S: I have attached here the last transmission log.


Jun 26 08:24:42.78: [23815]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyxe'
Jun 26 08:24:42.78: [23815]: STATE CHANGE: ANSWERING -> RECEIVING
Jun 26 08:24:42.78: [23815]: RECV FAX: begin
Jun 26 08:24:42.78: [23815]: <-- HDLC<19:FF C0 04 B5 00 AA A6 B4 66 86
1E 04 14 2E B6 94 04 6A CC>
Jun 26 08:24:42.78: [23815]: <-- data [19]
Jun 26 08:24:42.78: [23815]: <-- data [2]
Jun 26 08:24:44.29: [23815]: --> [7:CONNECT]
Jun 26 08:24:44.29: [23815]: <-- HDLC<23:FF C0 02 04 04 04 04 04 04 04
04 04 04 04 04 04 04 04 04 04 04 04 04>
Jun 26 08:24:44.29: [23815]: <-- data [23]
Jun 26 08:24:44.29: [23815]: <-- data [2]
Jun 26 08:24:45.01: [23815]: --> [7:CONNECT]
Jun 26 08:24:45.01: [23815]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 01 01 18>
Jun 26 08:24:45.01: [23815]: <-- data [13]
Jun 26 08:24:45.01: [23815]: <-- data [2]
Jun 26 08:24:45.49: [23815]: --> [2:OK]
Jun 26 08:24:45.49: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:24:46.68: [23815]: --> [7:CONNECT]
Jun 26 08:24:48.17: [23815]: --> HDLC<25:FF C0 C2 9C 2C EC CC 4C 4C 4C
8C 0C 2C D4 04 04 04 04 04 04 04 04 04 2D FB>
Jun 26 08:24:48.17: [23815]: --> [2:OK]
Jun 26 08:24:48.17: [23815]: REMOTE TSI "FAX"
Jun 26 08:24:48.17: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:24:48.17: [23815]: --> [7:CONNECT]
Jun 26 08:24:48.52: [23815]: --> HDLC<12:FF C8 C1 00 60 15 01 01 01 00 FC 74>
Jun 26 08:24:48.52: [23815]: --> [2:OK]
Jun 26 08:24:48.52: [23815]: REMOTE wants 9600 bit/s
Jun 26 08:24:48.52: [23815]: REMOTE wants A4 page width (215 mm)
Jun 26 08:24:48.52: [23815]: REMOTE wants unlimited page length
Jun 26 08:24:48.52: [23815]: REMOTE wants 3.85 line/mm
Jun 26 08:24:48.52: [23815]: REMOTE wants 1-D MH
Jun 26 08:24:48.52: [23815]: RECV training at v.29 9600 bit/s
Jun 26 08:24:48.52: [23815]: <-- [10:AT+FRM=96\r]
Jun 26 08:24:50.55: [23815]: --> [10:NO CARRIER]
Jun 26 08:24:50.55: [23815]: MODEM No carrier
Jun 26 08:24:50.55: [23815]: <-- [9:AT+FRS=7\r]
Jun 26 08:24:50.63: [23815]: --> [2:OK]
Jun 26 08:24:50.63: [23815]: <-- [9:AT+FTH=3\r]
Jun 26 08:24:50.63: [23815]: --> [7:CONNECT]
Jun 26 08:24:50.63: [23815]: <-- HDLC<3:FF C8 22>
Jun 26 08:24:50.63: [23815]: <-- data [3]
Jun 26 08:24:50.63: [23815]: <-- data [2]
Jun 26 08:24:51.67: [23815]: --> [2:OK]
Jun 26 08:24:51.67: [23815]: TRAINING failed
Jun 26 08:24:51.67: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:24:52.70: [23815]: --> [7:CONNECT]
Jun 26 08:24:54.19: [23815]: --> HDLC<25:FF C0 C2 9C 2C EC CC 4C 4C 4C
8C 0C 2C D4 04 04 04 04 04 04 04 04 04 2D FB>
Jun 26 08:24:54.19: [23815]: --> [2:OK]
Jun 26 08:24:54.19: [23815]: REMOTE TSI "FAX"
Jun 26 08:24:54.19: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:24:54.19: [23815]: --> [7:CONNECT]
Jun 26 08:24:54.53: [23815]: --> HDLC<12:FF C8 C1 00 70 15 01 01 01 00 E6 F0>
Jun 26 08:24:54.53: [23815]: --> [2:OK]
Jun 26 08:24:54.53: [23815]: REMOTE wants 7200 bit/s
Jun 26 08:24:54.53: [23815]: REMOTE wants A4 page width (215 mm)
Jun 26 08:24:54.53: [23815]: REMOTE wants unlimited page length
Jun 26 08:24:54.53: [23815]: REMOTE wants 3.85 line/mm
Jun 26 08:24:54.53: [23815]: REMOTE wants 1-D MH
Jun 26 08:24:54.53: [23815]: RECV training at v.29 7200 bit/s
Jun 26 08:24:54.53: [23815]: <-- [10:AT+FRM=72\r]
Jun 26 08:24:59.04: [23815]: --> [0:]
Jun 26 08:24:59.04: [23815]: MODEM <Empty line>
Jun 26 08:24:59.04: [23815]: MODEM TIMEOUT: receiving TCF
Jun 26 08:24:59.04: [23815]: <-- data [1]
Jun 26 08:24:59.04: [23815]: --> [2:OK]
Jun 26 08:24:59.04: [23815]: <-- [9:AT+FRS=7\r]
Jun 26 08:24:59.11: [23815]: --> [2:OK]
Jun 26 08:24:59.11: [23815]: <-- [9:AT+FTH=3\r]
Jun 26 08:24:59.11: [23815]: --> [7:CONNECT]
Jun 26 08:24:59.11: [23815]: <-- HDLC<3:FF C8 22>
Jun 26 08:24:59.11: [23815]: <-- data [3]
Jun 26 08:24:59.11: [23815]: <-- data [2]
Jun 26 08:25:01.18: [23815]: --> [2:OK]
Jun 26 08:25:01.18: [23815]: TRAINING failed
Jun 26 08:25:01.18: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:25:01.73: [23815]: --> [8:+FCERROR]
Jun 26 08:25:01.73: [23815]: DELAY 1500 ms
Jun 26 08:25:03.23: [23815]: <-- [9:AT+FTH=3\r]
Jun 26 08:25:03.23: [23815]: --> [7:CONNECT]
Jun 26 08:25:03.23: [23815]: <-- HDLC<19:FF C0 04 B5 00 AA A6 B4 66 86
1E 04 14 2E B6 94 04 6A CC>
Jun 26 08:25:03.23: [23815]: <-- data [19]
Jun 26 08:25:03.23: [23815]: <-- data [2]
Jun 26 08:25:05.69: [23815]: --> [7:CONNECT]
Jun 26 08:25:05.69: [23815]: <-- HDLC<23:FF C0 02 04 04 04 04 04 04 04
04 04 04 04 04 04 04 04 04 04 04 04 04>
Jun 26 08:25:05.69: [23815]: <-- data [23]
Jun 26 08:25:05.69: [23815]: <-- data [2]
Jun 26 08:25:06.41: [23815]: --> [7:CONNECT]
Jun 26 08:25:06.41: [23815]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 01 01 18>
Jun 26 08:25:06.41: [23815]: <-- data [13]
Jun 26 08:25:06.41: [23815]: <-- data [2]
Jun 26 08:25:06.90: [23815]: --> [2:OK]
Jun 26 08:25:06.90: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:25:09.91: [23815]: --> [8:+FCERROR]
Jun 26 08:25:09.91: [23815]: DELAY 1500 ms
Jun 26 08:25:11.41: [23815]: <-- [9:AT+FTH=3\r]
Jun 26 08:25:11.41: [23815]: --> [7:CONNECT]
Jun 26 08:25:11.41: [23815]: <-- HDLC<19:FF C0 04 B5 00 AA A6 B4 66 86
1E 04 14 2E B6 94 04 6A CC>
Jun 26 08:25:11.41: [23815]: <-- data [19]
Jun 26 08:25:11.41: [23815]: <-- data [2]
Jun 26 08:25:13.88: [23815]: --> [7:CONNECT]
Jun 26 08:25:13.88: [23815]: <-- HDLC<23:FF C0 02 04 04 04 04 04 04 04
04 04 04 04 04 04 04 04 04 04 04 04 04>
Jun 26 08:25:13.88: [23815]: <-- data [23]
Jun 26 08:25:13.88: [23815]: <-- data [2]
Jun 26 08:25:14.60: [23815]: --> [7:CONNECT]
Jun 26 08:25:14.60: [23815]: <-- HDLC<13:FF C8 01 00 77 5F 23 01 FB C1 01 01 18>
Jun 26 08:25:14.60: [23815]: <-- data [13]
Jun 26 08:25:14.60: [23815]: <-- data [2]
Jun 26 08:25:15.08: [23815]: --> [2:OK]
Jun 26 08:25:15.08: [23815]: <-- [9:AT+FRH=3\r]
Jun 26 08:25:17.78: [23815]: --> [10:NO CARRIER]
Jun 26 08:25:17.78: [23815]: MODEM No carrier
Jun 26 08:25:17.78: [23815]: DELAY 1500 ms
Jun 26 08:25:19.28: [23815]: <-- [9:AT+FTH=3\r]
Jun 26 08:25:19.38: [23815]: --> [5:ERROR]
Jun 26 08:25:19.38: [23815]: RECV FAX: RSPREC error/got EOT
Jun 26 08:25:19.38: [23815]: RECV FAX: end
Jun 26 08:25:19.38: [23815]: SESSION END

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