Re: [hylafax-users] wedged and reset scripts

["andrew rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Joe,

You may not get wedged modems but if you look carefully you will find that
the Brooktrout card is transparently resending failed fax's, and Net
SatisFAXtion is resetting failed ports.  These are great techniques for
overcoming hardware/firmware/software problems but also make it extremely
difficult to compare products because you don't always know when a port has
'wedged' (or the Brooktrout equivalent).

Net SatisFAXtion fully supports the Mainpine SideBand technology which
includes mechanisms for resetting individual ports.  This is one of the
reasons why we always outperform Brooktrout hardware in comparison tests,
and why many Net SatisFAXtion customers prefer our hardware
(http://www.mainpine.com/downloads/WP-Lobar.pdf).

The open source versions of HylaFAX do not currently support our SideBand
technology..... this is however about to change and will result in a
significant improvement in reliability (far beyond what you see with your
Brooktrout dinosaur).

Net SatisFAXtion and HylaFAX are comparable in terms of fax performance and
reliability.  This is one of the reasons why we use both in our test lab
(http://www.mainpine.com/corporate/press/2006/isvlab.php).

I must agree that NT is a very stable platform... We have one customer who's
been running several fax broadcast systems since 1997.

Regards

ANDREW RINALDI
Mainpine Ltd. Support
USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Joe Konecny
Sent: 17 May 2006 02:42
To: Hylafax Users Mailing List
Subject: Re: [hylafax-users] wedged and reset scripts

Lee Howard wrote:
> Tony Delov wrote:
>
>> Hi All,
>> I was looking trough the the man for wedged.
>> It talks about a reset modem script.
>> " If there exists an  executable  file 
>> /var/spool/hylafax/etc/resetmodem
>>       then  that file will be executed upon execution of the wedged 
>> script in
>>       an effort to recover the modem."
>>
>> Has anyone got any scripts that they use ? 
>
> The applicable scripts will be quite varied, I would think, depending 
> on what you want to do and what kind of modem you have.
>
> For example, if you have a MultiTech ISI modem or a MainPine RockForce 
> modem you can reset individual modems with a utility that they 
> provide.  So your resetmodem script would basically involve a call to 
> that utility in an appropriate fashion.  If you have dumb (meaning not 
> intelligent enough to have such a utility) internal modems maybe just 
> rebooting the system is the only thing that can be done.  If you have 
> external modems attached to a smart UPS maybe then you can run some 
> utility to trip the power to them.  Maybe you want to send an e-mail 
> to someone other than FaxMaster (where the normal wedged mail would
> go) - someone who works in a nearby room, and they'll walk over there 
> and power-cycle an external modem...
>
> Anyway... the options are limitless and I think that they would vary 
> quite a bit from implementation to implementation.

I'd write a script that goes out to the internet and buys a brooktrout
board.  I've been running a Brooktrout board for probably 4-5 years on
WinNT/Netsatisfaxtion/Winfax without a wedge or reboot.  Our purchasing
department won't switch away from it.  My Multitechs wedge maybe once every
two months.

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