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Re: [hylafax-users] WHFC problems



I did the setup for both accounts, did testing and troubleshooting before getting stumped and sending the email...

I guess I forgot some important details like that and I'm using Win XP SP2.

Do I need to share the "printer" somehow?

-Matt

Rance Hall wrote:
I use WHFC as a send fax client only (incoming faxes come in on a different line), and its been a long time since I set up a machine to use WHFC but as I recall, there were three main sticking points.

1. Please make sure that the WHFC printer is the printer that is recommended in the documentation, (an old apple laserwriter, I believe) Its just easer that way.

2. If you are using any modern windows version (as in NT or newer, incl 2000 and XP) there there are TWO different settings pages you need to look at.

a. Log into the machine as an admin, then launch WHFC and go to system setup, enter all the server info and make sure you can see the server status report.

b. then log in as a regular user (hopefully one who will be sending faxes) and go to WHFC setup again, only this time you are looking at user details setup. you should be entering username, email address for error reports, and the like.

I didn't think the docs that came with WHFC did a good job explaining this last point.

Now, you didn't ask this question but I want to answer it anyway, WHFC comes will a callable interface that you can use in VBA apps that you might write for M$ Office, that is the reason I picked it in the first place, once you get the clients to work, you will really love the scriptable nature of it. It can come in very handy.


-- Matt Miller Solutions for Progress 728 South Broad Street Philadelphia, PA 19146 direct: 215-701-6108 fax: 215-972-8109 main: 215-701-6101

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