Re: [hylafax-users] help

[Tom Miller <tom@xxxxxxxxxxxxxx>]

We talked to the telco company today.  They said there is no
special features on those line as compare to other line.
Except the working line is the single line and the other none 
working line are in a hunt group.  We have two hunt group of 
line that we had tried out and neither of them were work. Is 
your modem having problem of detecting and picking up hunted 
group?

Thanks,

Tom



---- Original message ----
>Date: Sun, 23 Oct 2005 12:52:41 +0100
>From: "support" <support@xxxxxxxxxxxx>  
>Subject: RE: [hylafax-users] Urgent - help  
>To: <tom@xxxxxxxxxxxxxx>, "'Lee Howard'" 
<faxguy@xxxxxxxxxxxxxxxx>
>Cc: <hylafax-users@xxxxxxxxxxx>
>
> 
>Hi Tom.
>
>Can you tell us a bit about your setup ?  How are the lines 
delivered to you
>?  Is the OCTO+ connected via a PABX or straight from the 
telco ?  Do any of
>the lines have supplementary services enabled (Call Waiting, 
etc.) ?  Which
>country are you in ?
>
>Do both send and receive fail on a 'bad' line ?
>
>When you "moved the working phone line" did you just unplug 
the RJ11
>connector from the OCTO+ and move it to a different  port on 
the board ?
>Are you using identical RJ11 cables ?  The ones supplied 
with the board ? 
>
>Have you tried using minicom ?  What does the modem say if 
you try
>ATDT<phonenumber> on a 'bad' line ?
>
>FYI, all ports on the OCTO+ have identical hardware.... 
Therefore, if the
>behaviour is different it will be the lines and/or 
configuration.
>
>Regards
>
>ANDREW RINALDI
>Mainpine Support Manager
>USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
>andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
>-----Original Message-----
>From: Tom Miller [mailto:tom@xxxxxxxxxxxxxx] 
>Sent: 23 October 2005 04:48
>To: Lee Howard
>Cc: hylafax-users@xxxxxxxxxxx
>Subject: Re: [hylafax-users] Urgent - help
>
>Lee,
>
>All 8 faxgetty are running.  I also verify by moved the only 
working phone
>line to individual port and tried to send fax to them and 
they are working.
>
>
>Could it be the other phone line have different codec or 
different ??? than
>the one that working?
>
>One thing to keep in mind is the other lines work fine on 
different fax
>machines.
>
>It seems the MainPine modem interpreted the working line 
different than
>other three non-working lines.  However, these three non-
working lines are
>working fine with our other 
>fax machine.   Am I on the right track?
>
>Thanks much for you respond
>
>Tom
>
>
>
>---- Original message ----
>>Date: Sat, 22 Oct 2005 13:40:32 -0700
>>From: Lee Howard <faxguy@xxxxxxxxxxxxxxxx>
>>Subject: Re: [hylafax-users] Urgent - help
>>To: tom@xxxxxxxxxxxxxx
>>Cc: hylafax-users@xxxxxxxxxxx
>>
>>Tom Miller wrote:
>>
>>>Would someone tell me how to get Hylafax to answer more 
than one modem 
>>>at a time please.
>>>
>>
>>There's nothing to do.  If you have a faxgetty running on
>each port with 
>>RingsBeforeAnswer set to something other than 0, then it
>will answer 
>>when it gets the RingsBeforeAnswer number of RINGs from the
>modem.
>>
>>Lee.
>
>

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