[hylafax-users] no carrier detected

[Mason Sanders <mason@xxxxxxxxxxxxxxxx>]

Hello,

I am having trouble faxing to one fax number in particular.  I am getting a no carrier detected error repeatedly.  I am running hylafax 4.2.1 on a Cent OS 3 box.  I am using two 8 port Multitech modem cards with all ports configured as class 1 modems.  I send about 1200 faxes a day, and, although rare, every now and then I come across this problem.  I usually end up having to print the document out and fax it manually using a regular plain paper fax machine.  I have attached my one of my modem config files and the transmit log from the latest trouble number.  Any input would be greatly appreciated.


Thanks,

Mason Sanders


LOG FILE:
Aug 03 17:00:52.01: [ 6085]: SESSION BEGIN 000000013 16305740825
Aug 03 17:00:52.01: [ 6085]: HylaFAX (tm) Version 4.2.1
Aug 03 17:00:52.01: [ 6085]: SEND FAX: JOB 40887 DEST 16305740825 COMMID 000000013 DEVICE '/dev/ttyM2d'
Aug 03 17:00:52.01: [ 6085]: <-- [12:AT+FCLASS=1\r]
Aug 03 17:00:52.17: [ 6085]: --> [2:OK]
Aug 03 17:00:52.17: [ 6085]: DIAL 16305740825
Aug 03 17:00:52.17: [ 6085]: <-- [18:ATDT9,16305740825\r]
Aug 03 17:01:17.38: [ 6085]: --> [10:NO CARRIER]
Aug 03 17:01:17.38: [ 6085]: SEND FAILED: JOB 40887 DEST 16305740825 ERR No carrier detected
Aug 03 17:01:17.38: [ 6085]: <-- [5:ATH0\r]
Aug 03 17:01:17.77: [ 6085]: --> [2:OK]
Aug 03 17:01:17.77: [ 6085]: SESSION END
~


MODEM CONFIG FILE:
CountryCode:            1
AreaCode:               910
FAXNumber:              +7203
LongDistancePrefix:     1
InternationalPrefix:    011
DialStringRules:        etc/dialrules
ServerTracing:          1
SessionTracing:         11
RecvFileMode:           0664
LogFileMode:            0644
DeviceMode:             0600
RingsBeforeAnswer:      0
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        +1.910.815.3881
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           100
#

ModemDialCmd:           ATDT9,%s        # dial 9 first to get an outside line
ModemPriority:          0               # use this modem first for outgoing jobs

ModemType:              Class1          # use this to supply a hint
ModemFlowControl:       rtscts          # many firmwares have broken software flow control
Class1TCFRecvHack:      yes             # avoid +FCERROR before TCF
# Class1MsgRecvHackCmd: AT+FRS=1        # avoid +FCERROR before image
Class1TMConnectDelay:   400             # counteract quick CONNECT response