[hylafax-users] Large Faxes failing, High speed data carrier error

[Adam Engel <adamengel@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>]

A client just called to inform me that they are receiving an error when 
trying to send us a fax with around 100pages. Below is a snippet of the 
fax error email. This failed after page 11.. The error that the user is 
receiving is "Fax error, requested disconnect. An Example is 'out of 
paper' ". The client is using Biscom to send us faxes. Unfortunately 
this client is faxing to a USR modem. My boss is going to go to Office 
max today to see if he can find another modem to buy that is NOT USR. We 
have looked for Zyxel modems, but my manager could not find any that 
were compatible.

The fax server has 9 modems connected via serial connections, I dont 
know if that is a bottle neck or not.

Any suggestions?

Adam

The full document was not received because:

   Failed to properly detect high-speed data carrier.

   ---- Transcript of session follows ----

Apr 06 10:21:57.64: [  617]: SESSION BEGIN 000005127 14405056044
Apr 06 10:21:57.64: [  617]: HylaFAX (tm) Version 4.2.0
Apr 06 10:21:57.64: [  617]: <-- [13:AT+FCLASS=1A\r]
Apr 06 10:22:03.19: [  617]: --> [7:CONNECT]
Apr 06 10:22:03.19: [  617]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS9'
Apr 06 10:22:03.19: [  617]: RECV FAX: begin
Apr 06 10:22:03.26: [  617]: --> [7:CONNECT]
Apr 06 10:22:03.98: [  617]: --> [7:CONNECT]
Apr 06 10:22:06.16: [  617]: --> [2:OK]
Apr 06 10:22:06.16: [  617]: <-- [9:AT+FRH=3\r]
Apr 06 10:22:06.90: [  617]: --> [7:CONNECT]
Apr 06 10:22:08.24: [  617]: --> [2:OK]
Apr 06 10:22:08.24: [  617]: REMOTE TSI ""
Apr 06 10:22:08.24: [  617]: <-- [9:AT+FRH=3\r]
Apr 06 10:22:08.26: [  617]: --> [7:CONNECT]
Apr 06 10:22:08.53: [  617]: --> [2:OK]
Apr 06 10:22:08.53: [  617]: REMOTE wants 14400 bit/s
Apr 06 10:22:08.53: [  617]: REMOTE wants A4 page width (215 mm)
Apr 06 10:22:08.53: [  617]: REMOTE wants unlimited page length
Apr 06 10:22:08.53: [  617]: REMOTE wants 7.7 line/mm
Apr 06 10:22:08.53: [  617]: REMOTE wants 2-D MMR
Apr 06 10:22:08.53: [  617]: REMOTE wants T.30 Annex A, 256-byte ECM
Apr 06 10:22:08.53: [  617]: RECV training at v.17 14400 bit/s
Apr 06 10:22:08.53: [  617]: <-- [11:AT+FRM=145\r]
Apr 06 10:22:10.23: [  617]: --> [7:CONNECT]
Apr 06 10:22:11.77: [  617]: RECV: TCF 2811 bytes, 3% non-zero, 2699 zero-run
Apr 06 10:22:11.77: [  617]: --> [10:NO CARRIER]
Apr 06 10:22:11.77: [  617]: DELAY 75 ms
Apr 06 10:22:11.85: [  617]: TRAINING succeeded
Apr 06 10:22:11.85: [  617]: <-- [9:AT+FTH=3\r]
Apr 06 10:22:12.05: [  617]: --> [7:CONNECT]
Apr 06 10:22:13.22: [  617]: --> [2:OK]
Apr 06 10:22:13.22: [  617]: <-- [11:AT+FRM=146\r]
Apr 06 10:22:14.04: [  617]: --> [7:CONNECT]
Apr 06 10:22:14.41: [  617]: RECV received frame number 0
Apr 06 10:22:14.50: [  617]: RECV received frame number 1
Apr 06 10:22:14.69: [  617]: RECV received frame number 2
Apr 06 10:22:14.78: [  617]: RECV received frame number 3
Apr 06 10:22:14.96: [  617]: RECV received frame number 4
Apr 06 10:22:15.15: [  617]: RECV received frame number 5
Apr 06 10:22:15.24: [  617]: RECV received frame number 6
Apr 06 10:22:15.43: [  617]: RECV received frame number 7
Apr 06 10:22:15.61: [  617]: RECV received frame number 8


<snip snip snip>

Apr 06 10:24:56.60: [  617]: RECV FAX (000005127): from , page 10 in 0:44, INF, 7.7 line/mm, 2-D MMR, 14400 bit/s
Apr 06 10:24:59.15: [  617]: --> [5:ÿŒ]
Apr 06 10:24:59.15: [  617]: <-- [11:AT+FRM=146\r]
Apr 06 10:24:59.40: [  617]: --> [10:AT+FRM=146]
Apr 06 10:24:59.40: [  617]: RECV FAX (000005127): from , page 11 in 0:03, INF, 7.7 line/mm, 2-D MMR, 14400 bit/s
Apr 06 10:24:59.40: [  617]: RECV FAX (000005127): recvq/fax000005252.tif from , route to <unspecified>, 11 pages in 2:56
Apr 06 10:24:59.40: [  617]: RECV FAX: Failed to properly detect high-speed data carrier.
Apr 06 10:24:59.40: [  617]: <-- [9:AT+FTH=3\r]
Apr 06 10:24:59.40: [  617]: --> [5:ERROR]
Apr 06 10:24:59.40: [  617]: RECV FAX (000005127): session with  terminated abnormally: Failed to properly detect high-speed data carrier.
Apr 06 10:24:59.40: [  617]: RECV FAX: bin/faxrcvd "recvq/fax000005252.tif" "ttyS9" "000005127" "Failed to properly detect high-speed data carrier." "" ""
Apr 06 10:24:59.41: [  617]: RECV FAX: end
Apr 06 10:24:59.41: [  617]: SESSION END




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