Re: [hylafax-users] Failed to properly detect high-speed data carrier

[EISELE Pascal <peisele@xxxxxxxxxxxx>]

The error is the same with the there different modem tryed : Olitec modem (SpeedCom, Selft Memory 33k & 56k) and one Kortex all in Class 1 mode.

Here is the log with a Olitec SpeedCom 2000 :

recvq/fax000000019.tif (ftp://diamant:4559/recvq/fax000000019.tif):
Could not open recvq/fax000000019.tif; either not TIFF or corrupted.
ReceivedOn: ttyS1

The full document was not received because:

    Failed to properly detect high-speed data carrier.

    ---- Transcript of session follows ----

Mar 04 09:32:48.82: [ 1082]: SESSION BEGIN 000000044 33388657676
Mar 04 09:32:48.82: [ 1082]: HylaFAX (tm) Version 4.2.1
Mar 04 09:32:48.82: [ 1082]: <-- [4:ATA\r]
Mar 04 09:32:55.02: [ 1082]: --> [7:CONNECT]
Mar 04 09:32:55.02: [ 1082]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS1'
Mar 04 09:32:55.02: [ 1082]: RECV FAX: begin
Mar 04 09:32:56.95: [ 1082]: --> [7:CONNECT]
Mar 04 09:32:57.77: [ 1082]: --> [7:CONNECT]
Mar 04 09:32:58.34: [ 1082]: --> [2:OK]
Mar 04 09:32:58.34: [ 1082]: <-- [9:AT+FRH=3\r]
Mar 04 09:32:58.73: [ 1082]: --> [7:CONNECT]
Mar 04 09:33:00.07: [ 1082]: --> [2:OK]
Mar 04 09:33:00.07: [ 1082]: REMOTE TSI "0388657676"
Mar 04 09:33:00.07: [ 1082]: <-- [9:AT+FRH=3\r]
Mar 04 09:33:00.09: [ 1082]: --> [7:CONNECT]
Mar 04 09:33:00.47: [ 1082]: --> [2:OK]
Mar 04 09:33:00.47: [ 1082]: REMOTE wants 14400 bit/s
Mar 04 09:33:00.47: [ 1082]: REMOTE wants A4 page width (215 mm)
Mar 04 09:33:00.47: [ 1082]: REMOTE wants unlimited page length
Mar 04 09:33:00.47: [ 1082]: REMOTE wants 3.85 line/mm
Mar 04 09:33:00.47: [ 1082]: REMOTE wants 2-D MMR
Mar 04 09:33:00.47: [ 1082]: REMOTE wants T.30 Annex A, 256-byte ECM
Mar 04 09:33:00.47: [ 1082]: RECV training at v.17 14400 bit/s
Mar 04 09:33:00.47: [ 1082]: <-- [11:AT+FRM=145\r]
Mar 04 09:33:02.29: [ 1082]: --> [7:CONNECT]
Mar 04 09:33:03.84: [ 1082]: RECV: TCF 2743 bytes, 1% non-zero, 2700 zero-run
Mar 04 09:33:03.85: [ 1082]: --> [10:NO CARRIER]
Mar 04 09:33:03.85: [ 1082]: DELAY 75 ms
Mar 04 09:33:03.93: [ 1082]: TRAINING succeeded
Mar 04 09:33:03.93: [ 1082]: <-- [9:AT+FTH=3\r]
Mar 04 09:33:03.98: [ 1082]: --> [7:CONNECT]
Mar 04 09:33:05.30: [ 1082]: --> [2:OK]
Mar 04 09:33:05.30: [ 1082]: <-- [11:AT+FRM=146\r]
Mar 04 09:33:12.41: [ 1082]: --> [2:OK]
Mar 04 09:33:12.41: [ 1082]: <-- [9:AT+FRS=7\r]
Mar 04 09:33:12.53: [ 1082]: --> [2:OK]
Mar 04 09:33:12.54: [ 1082]: RECV FAX: Failed to properly detect high-speed data carrier.
Mar 04 09:33:12.54: [ 1082]: <-- [9:AT+FTH=3\r]
Mar 04 09:33:12.55: [ 1082]: RECV FAX (000000044): from 0388657676, page 1 in 0:09, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Mar 04 09:33:12.55: [ 1082]: RECV FAX (000000044): recvq/fax000000019.tif from 0388657676, route to <unspecified>, 1 pages in 0:17
Mar 04 09:33:12.59: [ 1082]: --> [7:CONNECT]
Mar 04 09:33:13.90: [ 1082]: --> [2:OK]
Mar 04 09:33:13.90: [ 1082]: RECV FAX (000000044): session with 0388657676 terminated abnormally: Failed to properly detect high-speed data carrier.
Mar 04 09:33:13.90: [ 1082]: RECV FAX: bin/faxrcvd "recvq/fax000000019.tif" "ttyS1" "000000044" "Failed to properly detect high-speed data carrier." "" ""
Mar 04 09:33:13.91: [ 1082]: RECV FAX: end
Mar 04 09:33:13.91: [ 1082]: SESSION END

Lee Howard a écrit :

Many different modems?

Which modems?

The failure is exactly the same with all of these different modems?  (an OK response to AT+FRM=146)

Lee.


EISELE Pascal wrote:

First of all, thanks for the answer ;)
Is the problem comming from the sender or the receiver ? I've tryed many different modem on the receiver without succes. I'm using Class 1 mode, so it should be a software problem, isn't it ?


Lee Howard a écrit :

EISELE Pascal wrote:

Hello,

I'm currently testing HylaFax 4.2.1 under Solaris 9 (self-compiled) and Debian GNU/Linux 3.1 with two identical modem : Kortex Novafax 56000 Vocal  + V90.
They are configured in Class 1 mode on both machine.
When I send a fax from Linux to Solaris, it's working fine.
When I send a fax from Solaris to Linux, it failed with error "Failed to properly detect high-speed data carrier".
When I send a fax from Solaris to anywhere it's working great. When a I send a fax from Linux to anywhere it's working great too !
I think my problem is comming from receving fax under Linux.

Mar 02 16:44:08.15: [ 1041]: --> [7:CONNECT]
Mar 02 16:44:09.47: [ 1041]: --> [2:OK]
Mar 02 16:44:09.47: [ 1041]: <-- [11:AT+FRM=146\r]
Mar 02 16:44:16.58: [ 1041]: --> [2:OK]
Mar 02 16:44:16.58: [ 1041]: <-- [9:AT+FRS=7\r]
Mar 02 16:44:16.71: [ 1041]: --> [2:OK]
Mar 02 16:44:16.72: [ 1041]: RECV FAX: Failed to properly detect high-speed data carrier.
 

Yeah,  the problem is that AT+FRM=146 should *not* result in OK.  The OK result indicates a return to command-mode.  AT+FRM=146 should result in CONNECT and then later NO CARRIER, or +FCERROR... or even possibly ERROR.  OK doesn't mean anything, really, except that it "failed to properly detect the high-speed data carrier".

Get with your modem manufacturer and find out what the modem is doing at that point.  If they can tell you a workaround, then let us know, and we can do something.  Otherwise, they'll need to fix the firmware.

Lee.


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-- 
EISELE Pascal <mailto:peisele@xxxxxxxxxxx>     Direct : +33 (0)3 88 65 76 78
Administrateur systèmes & réseaux     Tél : +33 (0)3 88 65 04 04
13b rue du Maréchal Lefebvre     Fax : +33 (0)3 88 65 76 76
67100 Strasbourg     http://www.appligos.fr <http://www.appligos.fr/>

--

EISELE Pascal	Direct : +33 (0)3 88 65 76 78
Administrateur systèmes & réseaux	Tél : +33 (0)3 88 65 04 04
13b rue du Maréchal Lefebvre	Fax : +33 (0)3 88 65 76 76
67100 Strasbourg	http://www.appligos.fr