[hylafax-users] Error receiving A3 paper size fax

[Boon Hing Khoo <boonhing@xxxxxxxxxxxx>]

I am getting the following error when my hylafax server tries to
receive a A3 paper size fax. The modem I am using is a t38modem.

The log shows:
Jan 07 17:36:56.65: [17718]: SESSION BEGIN 000001045 6561111111
Jan 07 17:36:56.65: [17718]: HylaFAX (tm) Version 4.2.0
Jan 07 17:36:56.65: [17718]: <-- [4:ATA\r]
Jan 07 17:37:01.05: [17718]: --> [7:CONNECT]
Jan 07 17:37:01.05: [17718]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyx6'
Jan 07 17:37:01.05: [17718]: RECV FAX: begin
Jan 07 17:37:01.05: [17718]: <-- data [32]
Jan 07 17:37:01.05: [17718]: <-- data [2]
Jan 07 17:37:02.88: [17718]: --> [7:CONNECT]
Jan 07 17:37:02.88: [17718]: <-- data [23]
Jan 07 17:37:02.88: [17718]: <-- data [2]
Jan 07 17:37:03.67: [17718]: --> [7:CONNECT]
Jan 07 17:37:03.67: [17718]: <-- data [10]
Jan 07 17:37:03.67: [17718]: <-- data [2]
Jan 07 17:37:04.17: [17718]: --> [2:OK]
Jan 07 17:37:04.17: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:05.25: [17718]: --> [7:CONNECT]
Jan 07 17:37:06.73: [17718]: --> [2:OK]
Jan 07 17:37:06.73: [17718]: REMOTE TSI "62222222"
Jan 07 17:37:06.73: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:06.73: [17718]: --> [7:CONNECT]
Jan 07 17:37:07.00: [17718]: --> [2:OK]
Jan 07 17:37:07.00: [17718]: REMOTE wants 14400 bit/s
Jan 07 17:37:07.00: [17718]: REMOTE wants A3 page width (303 mm)
Jan 07 17:37:07.00: [17718]: REMOTE wants unlimited page length
Jan 07 17:37:07.00: [17718]: REMOTE wants 3.85 line/mm
Jan 07 17:37:07.00: [17718]: REMOTE wants 1-D MH
Jan 07 17:37:07.00: [17718]: RECV training at v.17 14400 bit/s
Jan 07 17:37:07.00: [17718]: <-- [11:AT+FRM=145\r]
Jan 07 17:37:07.06: [17718]: --> [7:CONNECT]
Jan 07 17:37:10.25: [17718]: RECV: TCF 2721 bytes, 0% non-zero, 1892 zero-run
Jan 07 17:37:10.25: [17718]: --> [10:NO CARRIER]
Jan 07 17:37:10.25: [17718]: DELAY 75 ms
Jan 07 17:37:10.32: [17718]: TRAINING succeeded
Jan 07 17:37:10.32: [17718]: <-- [9:AT+FTH=3\r]
Jan 07 17:37:10.33: [17718]: --> [7:CONNECT]
Jan 07 17:37:10.33: [17718]: <-- data [3]
Jan 07 17:37:10.33: [17718]: <-- data [2]
Jan 07 17:37:11.44: [17718]: --> [2:OK]
Jan 07 17:37:11.44: [17718]: <-- [11:AT+FRM=146\r]
Jan 07 17:37:12.59: [17718]: --> [7:CONNECT]
Jan 07 17:37:12.59: [17718]: RECV: begin page
Jan 07 17:37:22.59: [17718]: RECV: 0 total lines, 0 bad lines, 0 consecutive bad lines
Jan 07 17:37:22.59: [17718]: RECV: end page
Jan 07 17:37:22.59: [17718]: --> [10:NO CARRIER]
Jan 07 17:37:22.59: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:22.69: [17718]: --> [5:ERROR]
Jan 07 17:37:22.69: [17718]: MODEM Command error
Jan 07 17:37:22.69: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:22.79: [17718]: --> [5:ERROR]
Jan 07 17:37:22.79: [17718]: MODEM Command error
Jan 07 17:37:22.79: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:22.89: [17718]: --> [5:ERROR]
Jan 07 17:37:22.89: [17718]: MODEM Command error
....
(this error went on for about 7 seconds, then) 
....
Jan 07 17:37:29.80: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:29.90: [17718]: --> [5:ERROR]
Jan 07 17:37:29.90: [17718]: MODEM Command error
Jan 07 17:37:29.90: [17718]: <-- [9:AT+FRH=3\r]
Jan 07 17:37:30.00: [17718]: --> [5:ERROR]
Jan 07 17:37:30.00: [17718]: MODEM Command error
Jan 07 17:37:30.00: [17718]: RECV keeping unconfirmed page
Jan 07 17:37:30.00: [17718]: RECV FAX (000001045): from 62222222, page 1 in 0:20, INF, 3.85
line/mm, 1-D MH, 14400 bit/s
Jan 07 17:37:30.00: [17718]: RECV FAX (000001045): recvq/fax000000411.tif from 62222222, route to
<unspecified>, 1 pages in 0:29
Jan 07 17:37:30.00: [17718]: RECV FAX: T.30 T2 timeout, expected page not received
Jan 07 17:37:30.00: [17718]: <-- [9:AT+FTH=3\r]
Jan 07 17:37:30.10: [17718]: --> [5:ERROR]
Jan 07 17:37:30.10: [17718]: RECV FAX (000001045): session with 62222222 terminated abnormally:
T.30 T2 timeout, expected page not received
Jan 07 17:37:30.10: [17718]: RECV FAX: bin/faxrcvd "recvq/fax000000411.tif" "ttyx6" "000001045"
"T.30 T2 timeout, expected page not received" "62222222" "61111111"
Jan 07 17:37:30.10: [17718]: RECV FAX: end
Jan 07 17:37:30.10: [17718]: SESSION END

From the log, is it the remote fax machine that failed to send the A3 size document,
and it is not a problem of my hylafax server? Or is it my server failed to read the
lines that were sent over; and resulted in this:
Jan 07 17:37:12.59: [17718]: RECV: begin page
Jan 07 17:37:22.59: [17718]: RECV: 0 total lines, 0 bad lines, 0 consecutive bad lines
Jan 07 17:37:22.59: [17718]: RECV: end page

Thanks and regards,
/bhkhoo


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