Re: [hylafax-users] receipt as pdf gets only empty file

[marthter <marthter@xxxxxxxx>]

Josef Ender wrote  on 14/12/04 07:41 PM:

> Hello Martin
>
> Many thanks for your help!
>
> > First of all, you made the pdf/pfd typo two out of three times in this
> > e-mail.  Are you sure you didn't make the same mistake in your
>
> Yup, sorry mistyped....
>
> > Second, as recommended when you joined the list
> > (http://www.hylafax.org/mailing-lists.php) you should give your
>
> Uuuuh, again sorry for that. Here is my data:
> HylaFAX Version 4.2.0
> OS Linux Debian Sarge Kernel 2.4.27
> Modem: Zyxel U1496E/V 6.21 M
>
>
> You are cool! exactly the base64 was missing in my email..... but
> I applied your suggestion. Now I get Content-Transfer-Encoding: base64 
> but still no file data. Here is an example:
>
> ---snip---
> This is a multi-part message in MIME format.
>
> --NextPart14688
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit
>
> Your facsimile job to 00498121900002255 was completed successfully.
>
>          Pages: 2
>        Quality: Normal
>     Page Width: 209 (mm)
>    Page Length: 296 (mm)
>    Signal Rate: 14400 bit/s
>    Data Format: 2-D MR
>          Calls: 4 (total phone calls placed)
> Submitted From: localhost.localdomain
>          JobID: 58
>        GroupID: 58
>         CommID: c000000090
>
> Processing time was 0:50.
>
> --NextPart14688
> Content-Type: application/pdf; name="00498121900002255-2.pdf"
> Content-Description: FAX document
> Content-Transfer-Encoding: base64
> Content-Disposition: attachment; filename="00498121900002255-2.pdf"
>
>
> --NextPart14688--
>
> --------------040406080803020503030607--
>
> ---snip---
>
> > Apparently /var/spool/hylafax/etc/notify has the following lines:
>
> do you mean: /var/spool/hylafax/etc/FaxNotify? or is it the same?

whoops.  Actually I meant /var/spool/hylafax/bin/notify which I guess 
calls /var/spool/hylafax/etc/FaxNotify if it exists.  Serves me right 
trying to answer definitively when I've only barely figured it out myself!

> > The cause of this, I believe, is doing an upgrade but failing to run
> > faxsetup again after the upgrade.  Is this what you did?
>
> This is a newly installed system. AFAIR there was no upgrade.
>
> I rerun faxsetup and added some lines to FaxNotify. My complete 
> FaxNotify is now:
> RETURNFILETYPE=pdf;
> ENCODING=base64
> . etc/setup.cache
> ENCODING=base64
>
> But still the same:
> No Attachment data: like in the example above.
>
> any more ideas?
>
> many thanks!
>
> Josi

Hmmm.  I'm afraid you've reached the end of my expertise here.  I'm sort 
of a one trick pony as far as the PDF topic goes... since it happened to 
me and I troubleshooted myself out of the situation I've tried to jump 
in when I see others with what looks like the same problem (give back to 
the community a bit yadda yadda).  Now you've tried my suggestions and 
it didn't fully work for you (though it seems to have improved somewhat) 
I guess you must have another different problem with similar symptoms.  
(Actually when it happened to me, I could see the encoded data was there 
in the message source, but it sounds like you don't even have that.)

I suspect that your etc/FaxNotify does not need to call etc/setup.cache 
since bin/notify already calls etc/setup.cache.  That may even be 
hurting you, I don't know.  My guess would be (assuming you ran faxsetup 
already to correct the base64 part) that you only need the one line (the 
RETURNFILETYPE line) in FaxNotify.

I think you should check the hylafax site/FAQ/list archives (adding 
"site:hylafax.org" to google searches is handy) for stuff about 
MIMENCODE or uuencode_it.  I don't know all the nitty gritty details, 
but it depends on which encoding packages you have installed.

I guess the next thing I'd try is look in the log files (I usually only 
look in /var/spool/hylafax/log to do this for incoming faxes) and see if 
there is a line showing you exactly what command line is being called to 
do the notify.  For example for outgoing faxes, I see this in my 
/var/log/messages:

Dec 15 02:29:26 socrates FaxQueuer[18826]: NOTIFY: bin/notify 
"doneq/q16228" "failed" "0:43"

You can change to the /var/spool/hylafax directory and (as root) try 
whatever command you see in your logs (just cut and paste from the 
"bin/notify" onwards).  This may help you troubleshoot what has gone 
wrong.  If it does not give you any obvious error messages, you may have 
to look line by line at bin/notify and see if you can figure out why it 
is not adding your actual message data.

Sorry that is a lot of guesses and I can't answer as definitively this 
time (even though you did provide your version number etc : - )

Regards.

Martin




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