[hylafax-users] Received Fax Unreadable

[Michael <mike@xxxxxxxxxxxxxxxxx>]

I'm new to HylaFax and have just installed 4.2.0.  I'm running the 
software on a Redhat 8.0 server and using a Zoom 56k v.92/v.90 class I 
external serial fax modem (model 3048).

I am able to receive faxes from some people, but other times I receive a 
page with large black horizontal bars.  The sender thinks the fax 
transmission completed properly. 

I've included log files for a fax that was not received properly and one 
that was received ok.

Please help!!

Thanks.

Michael



Here is the log file for one of the unreadable faxes:

Oct 21 15:12:14.64: [14578]: SESSION BEGIN 000000043 17323039288
Oct 21 15:12:14.64: [14578]: HylaFAX (tm) Version 4.2.0
Oct 21 15:12:14.64: [14578]: <-- [4:ATA\r]
Oct 21 15:12:20.76: [14578]: --> [7:CONNECT]
Oct 21 15:12:20.76: [14578]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS1'
Oct 21 15:12:20.76: [14578]: RECV FAX: begin
Oct 21 15:12:20.76: [14578]: <-- data [32]
Oct 21 15:12:20.76: [14578]: <-- data [2]
Oct 21 15:12:22.68: [14578]: --> [7:CONNECT]
Oct 21 15:12:22.68: [14578]: <-- data [23]
Oct 21 15:12:22.68: [14578]: <-- data [2]
Oct 21 15:12:23.51: [14578]: --> [7:CONNECT]
Oct 21 15:12:23.51: [14578]: <-- data [10]
Oct 21 15:12:23.51: [14578]: <-- data [2]
Oct 21 15:12:24.06: [14578]: --> [2:OK]
Oct 21 15:12:24.06: [14578]: <-- [9:AT+FRH=3\r]
Oct 21 15:12:24.76: [14578]: --> [7:CONNECT]
Oct 21 15:12:26.21: [14578]: --> [2:OK]
Oct 21 15:12:26.21: [14578]: REMOTE TSI "718 651 6309"
Oct 21 15:12:26.21: [14578]: <-- [9:AT+FRH=3\r]
Oct 21 15:12:26.26: [14578]: --> [7:CONNECT]
Oct 21 15:12:26.53: [14578]: --> [2:OK]
Oct 21 15:12:26.53: [14578]: REMOTE wants 14400 bit/s
Oct 21 15:12:26.53: [14578]: REMOTE wants A4 page width (215 mm)
Oct 21 15:12:26.53: [14578]: REMOTE wants unlimited page length
Oct 21 15:12:26.53: [14578]: REMOTE wants 3.85 line/mm
Oct 21 15:12:26.53: [14578]: REMOTE wants 1-D MH
Oct 21 15:12:26.53: [14578]: RECV training at v.17 14400 bit/s
Oct 21 15:12:26.53: [14578]: <-- [11:AT+FRM=145\r]
Oct 21 15:12:28.27: [14578]: --> [7:CONNECT]
Oct 21 15:12:29.84: [14578]: RECV: TCF 2773 bytes, 1% non-zero, 2724 zero-run
Oct 21 15:12:29.84: [14578]: --> [10:NO CARRIER]
Oct 21 15:12:29.84: [14578]: DELAY 75 ms
Oct 21 15:12:29.92: [14578]: TRAINING succeeded
Oct 21 15:12:29.92: [14578]: <-- [9:AT+FTH=3\r]
Oct 21 15:12:29.99: [14578]: --> [7:CONNECT]
Oct 21 15:12:29.99: [14578]: <-- data [3]
Oct 21 15:12:29.99: [14578]: <-- data [2]
Oct 21 15:12:31.28: [14578]: --> [2:OK]
Oct 21 15:12:31.28: [14578]: <-- [11:AT+FRM=146\r]
Oct 21 15:12:31.93: [14578]: --> [7:CONNECT]
Oct 21 15:12:31.93: [14578]: RECV: begin page
Oct 21 15:12:58.43: [14578]: RECV: 1077 total lines, 0 bad lines, 0 consecutive bad lines
Oct 21 15:12:58.43: [14578]: RECV: end page
Oct 21 15:12:58.43: [14578]: --> [10:NO CARRIER]
Oct 21 15:12:58.43: [14578]: <-- [9:AT+FRH=3\r]
Oct 21 15:12:58.92: [14578]: --> [7:CONNECT]
Oct 21 15:12:59.70: [14578]: --> [2:OK]
Oct 21 15:12:59.70: [14578]: RECV recv EOP (no more pages or documents)
Oct 21 15:12:59.70: [14578]: <-- [9:AT+FRS=7\r]
Oct 21 15:12:59.94: [14578]: --> [2:OK]
Oct 21 15:12:59.94: [14578]: <-- [9:AT+FTH=3\r]
Oct 21 15:13:00.12: [14578]: --> [7:CONNECT]
Oct 21 15:13:00.12: [14578]: <-- data [3]
Oct 21 15:13:00.12: [14578]: <-- data [2]
Oct 21 15:13:01.42: [14578]: --> [2:OK]
Oct 21 15:13:01.42: [14578]: RECV send MCF (message confirmation)
Oct 21 15:13:01.42: [14578]: RECV FAX (000000043): from 718 651 6309, page 1 in 0:32, INF, 3.85 line/mm, 1-D MH, 14400 bit/s
Oct 21 15:13:01.42: [14578]: RECV FAX (000000043): recvq/fax000000042.tif from 718 651 6309, route to <unspecified>, 1 pages in 0:41
Oct 21 15:13:01.42: [14578]: <-- [9:AT+FRH=3\r]
Oct 21 15:13:01.90: [14578]: --> [7:CONNECT]
Oct 21 15:13:02.83: [14578]: --> [2:OK]
Oct 21 15:13:02.83: [14578]: RECV FAX: bin/faxrcvd "recvq/fax000000042.tif" "ttyS1" "000000043" "" "" ""
Oct 21 15:13:02.83: [14578]: RECV FAX: end
Oct 21 15:13:02.83: [14578]: SESSION END




I'm also including the log file from one of the faxes that came through ok:

Oct 21 14:39:01.39: [14097]: SESSION BEGIN 000000041 17323039288
Oct 21 14:39:01.39: [14097]: HylaFAX (tm) Version 4.2.0
Oct 21 14:39:01.39: [14097]: <-- [13:AT+FCLASS=1A\r]
Oct 21 14:39:06.97: [14097]: --> [7:CONNECT]
Oct 21 14:39:06.97: [14097]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS1'
Oct 21 14:39:06.97: [14097]: RECV FAX: begin
Oct 21 14:39:06.97: [14097]: <-- data [32]
Oct 21 14:39:06.97: [14097]: <-- data [2]
Oct 21 14:39:07.03: [14097]: --> [7:CONNECT]
Oct 21 14:39:07.03: [14097]: <-- data [23]
Oct 21 14:39:07.03: [14097]: <-- data [2]
Oct 21 14:39:07.75: [14097]: --> [7:CONNECT]
Oct 21 14:39:07.75: [14097]: <-- data [10]
Oct 21 14:39:07.75: [14097]: <-- data [2]
Oct 21 14:39:09.94: [14097]: --> [2:OK]
Oct 21 14:39:09.94: [14097]: <-- [9:AT+FRH=3\r]
Oct 21 14:39:10.48: [14097]: --> [7:CONNECT]
Oct 21 14:39:11.77: [14097]: --> [2:OK]
Oct 21 14:39:11.77: [14097]: REMOTE TSI "17327452440"
Oct 21 14:39:11.77: [14097]: <-- [9:AT+FRH=3\r]
Oct 21 14:39:11.78: [14097]: --> [7:CONNECT]
Oct 21 14:39:12.11: [14097]: --> [2:OK]
Oct 21 14:39:12.11: [14097]: REMOTE wants 14400 bit/s
Oct 21 14:39:12.11: [14097]: REMOTE wants A4 page width (215 mm)
Oct 21 14:39:12.11: [14097]: REMOTE wants unlimited page length
Oct 21 14:39:12.11: [14097]: REMOTE wants 3.85 line/mm
Oct 21 14:39:12.11: [14097]: REMOTE wants 2-D MMR
Oct 21 14:39:12.11: [14097]: REMOTE wants T.30 Annex A, 256-byte ECM
Oct 21 14:39:12.11: [14097]: RECV training at v.17 14400 bit/s
Oct 21 14:39:12.11: [14097]: <-- [11:AT+FRM=145\r]
Oct 21 14:39:13.84: [14097]: --> [7:CONNECT]
Oct 21 14:39:15.40: [14097]: RECV: TCF 2811 bytes, 3% non-zero, 2715 zero-run
Oct 21 14:39:15.41: [14097]: --> [10:NO CARRIER]
Oct 21 14:39:15.41: [14097]: DELAY 75 ms
Oct 21 14:39:15.48: [14097]: TRAINING succeeded
Oct 21 14:39:15.48: [14097]: <-- [9:AT+FTH=3\r]
Oct 21 14:39:15.68: [14097]: --> [7:CONNECT]
Oct 21 14:39:15.68: [14097]: <-- data [3]
Oct 21 14:39:15.68: [14097]: <-- data [2]
Oct 21 14:39:16.85: [14097]: --> [2:OK]
Oct 21 14:39:16.85: [14097]: <-- [11:AT+FRM=146\r]
Oct 21 14:39:17.75: [14097]: --> [7:CONNECT]
Oct 21 14:39:19.09: [14097]: RECV received frame number 0
Oct 21 14:39:19.23: [14097]: RECV received frame number 1
Oct 21 14:39:19.38: [14097]: RECV received frame number 2
Oct 21 14:39:19.52: [14097]: RECV received frame number 3
Oct 21 14:39:19.73: [14097]: RECV received frame number 4
Oct 21 14:39:19.87: [14097]: RECV received frame number 5
Oct 21 14:39:20.01: [14097]: RECV received frame number 6
Oct 21 14:39:20.15: [14097]: RECV received frame number 7
Oct 21 14:39:20.29: [14097]: RECV received frame number 8
Oct 21 14:39:20.43: [14097]: RECV received frame number 9
Oct 21 14:39:20.57: [14097]: RECV received frame number 10
Oct 21 14:39:20.71: [14097]: RECV received frame number 11
Oct 21 14:39:20.92: [14097]: RECV received frame number 12
Oct 21 14:39:21.06: [14097]: RECV received frame number 13
Oct 21 14:39:21.20: [14097]: RECV received frame number 14
Oct 21 14:39:21.34: [14097]: RECV received frame number 15
Oct 21 14:39:21.48: [14097]: RECV received frame number 16
Oct 21 14:39:21.62: [14097]: RECV received frame number 17
Oct 21 14:39:21.76: [14097]: RECV received frame number 18
Oct 21 14:39:21.90: [14097]: RECV received frame number 19
Oct 21 14:39:22.04: [14097]: RECV received frame number 20
Oct 21 14:39:22.25: [14097]: RECV received frame number 21
Oct 21 14:39:22.39: [14097]: RECV received frame number 22
Oct 21 14:39:22.53: [14097]: RECV received frame number 23
Oct 21 14:39:22.67: [14097]: RECV received frame number 24
Oct 21 14:39:22.81: [14097]: RECV received frame number 25
Oct 21 14:39:22.95: [14097]: RECV received frame number 26
Oct 21 14:39:23.09: [14097]: RECV received frame number 27
Oct 21 14:39:23.23: [14097]: RECV received frame number 28
Oct 21 14:39:23.44: [14097]: RECV received frame number 29
Oct 21 14:39:23.58: [14097]: RECV received frame number 30
Oct 21 14:39:23.72: [14097]: RECV received frame number 31
Oct 21 14:39:23.72: [14097]: RECV received RCP frame
Oct 21 14:39:23.85: [14097]: --> [10:NO CARRIER]
Oct 21 14:39:23.85: [14097]: <-- [9:AT+FRH=3\r]
Oct 21 14:39:24.09: [14097]: --> [7:CONNECT]
Oct 21 14:39:25.15: [14097]: --> [2:OK]
Oct 21 14:39:25.15: [14097]: RECV recv PPS (partial page signal)
Oct 21 14:39:25.15: [14097]: RECV recv EOP (no more pages or documents)
Oct 21 14:39:25.15: [14097]: RECV received 32 frames of block 1 of page 1
Oct 21 14:39:25.15: [14097]: <-- [9:AT+FRS=7\r]
Oct 21 14:39:25.25: [14097]: --> [2:OK]
Oct 21 14:39:25.28: [14097]: RECV: 8185 bytes of data, 1071 total lines
Oct 21 14:39:25.28: [14097]: <-- [9:AT+FTH=3\r]
Oct 21 14:39:25.48: [14097]: --> [7:CONNECT]
Oct 21 14:39:25.48: [14097]: <-- data [3]
Oct 21 14:39:25.48: [14097]: <-- data [2]
Oct 21 14:39:26.65: [14097]: --> [2:OK]
Oct 21 14:39:26.65: [14097]: RECV send MCF (message confirmation)
Oct 21 14:39:26.65: [14097]: RECV FAX (000000041): from 17327452440, page 1 in 0:11, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Oct 21 14:39:26.65: [14097]: RECV FAX (000000041): recvq/fax000000040.tif from 17327452440, route to <unspecified>, 1 pages in 0:20
Oct 21 14:39:26.65: [14097]: <-- [9:AT+FRH=3\r]
Oct 21 14:39:26.84: [14097]: --> [7:CONNECT]
Oct 21 14:39:27.92: [14097]: --> [2:OK]
Oct 21 14:39:27.92: [14097]: RECV FAX: bin/faxrcvd "recvq/fax000000040.tif" "ttyS1" "000000041" "" "" ""
Oct 21 14:39:27.92: [14097]: RECV FAX: end
Oct 21 14:39:27.92: [14097]: SESSION END





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