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Okay, this is an update to the problem with the MultiTech 5634ZBA - USB - v92 occasionally locking up in the middle of a fax receive. They sent me a test firmware, but I ran into the same problem. So, I just wanted to let you know that so far, the problem has not yet been resolved. I am awaiting a response from MultiTech and will keep you posted. Joe ---------- Original Message ----------- From: "Joseph Teichman" <joe@xxxxxxxxxxxxxxxxxx> To: Bill Binko <bill-dated-1084643253.0f8798@xxxxxxxxx>, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> Cc: hylafax-users-bounce@xxxxxxxxxxx, Krzysztof Cieniuch <kcieniuch@xxxxx>, <hylafax-users@xxxxxxxxxxx> Sent: Fri, 14 May 2004 10:20:50 -0500 Subject: Re: [hylafax-users] MultiTech 5634ZBA v92 usb hungup during receiving. > Sorry that I am sending this message so late into the problem. I was > also experiencing the same problem. I know that there is a bug in > the firmware of the modem, since when ever this problem would occur, > all the modem lights would go on (except for maybe one), and the > modem would hang. Rebooting the computer would not take the modem > out of its hung state. The only way to do it was to unplug the usb > modem from the port (thus depowering it - it gets its power from the > usb port), or from physically powering down the machine. This was a > problem for me since I remotely managed a hylafax server, and I had > to be on site to reset the modem, or find someone else to unplug it > and plug it back in. This problem did not occur if hylafax is > configured to use the modem as a class 1.0 modem. This is a pretty > good temporary solution since the new version (beta) of Hylafax > supports Supper G3 (hi-speed w/error correction) faxing. I just > received a new test firmware from Multitech. They said that it might > solve the problem. I'm setting it up now, and I will wait to early > next week to see if the problem reoccurs. I'll post what happens on > the mailing list. Regards, Joe > > ---------- Original Message ----------- > From: Bill Binko <bill-sender-4b2fd6@xxxxxxxxx> > To: Lee Howard <faxguy@xxxxxxxxxxxxxxxx> > Cc: Krzysztof Cieniuch <kcieniuch@xxxxx>, <hylafax-users@xxxxxxxxxxx> > Sent: Wed, 5 May 2004 13:47:31 -0400 (EDT) > Subject: Re: [hylafax-users] MultiTech 5634ZBA v92 usb hungup during > receiving. > > > Krzysztof, > > > > This is a shot in the dark, but you might try using a new USB cable, > > a different port on your PC, or a shorter cable. > > > > While I haven't seen this particular error, it is eerily familiar to > > an error we got with our USB Printer. The only reason I suggest all > > three solutions is that we used a shotgun approach, and it paid off: > > our errors ended. > > > > (I know it's kind of off topic, but no need for him to stay in pain > > if its a simple solution.) > > > > Bill > > > > On Wed, 5 May 2004, Lee Howard wrote: > > > > > On 2004.05.05 00:20 Krzysztof Cieniuch wrote: > > > > > > > May 04 10:38:02.15: [15892]: <-- [7:AT+FKS\r] > > > ... > > > > May 05 08:11:21.63: [15892]: --> [0:] > > > > May 05 08:11:21.63: [15892]: MODEM <Empty line> > > > > > > The problem here was that HylaFAX was sitting around waiting for the > > > serial (USB) driver to respond that the "write" (of "AT+FKS\r") was > > > successful or not, but got no response from the driver at all until the > > > next day. (USB driver bug?) In any case I'm attaching a patch which > > > will prevent this from locking up HylaFAX. It doesn't fix the catalyst > > > error here, though; you'll need to turn to MultiTech for that. > > > > > > > Is this a bug in hylafax or firmware of modem or some other > > > > thing. Any help will be very appreciated. > > > > > > I'd venture to guess this represents a bug in HylaFAX, in the serial > > > driver, and in the modem firmware. We can fix the first. > > > > > > Lee. > > > > > > > ____________________ HylaFAX(tm) Users Mailing List _______________________ > > To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi > > On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null > > *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx* > ------- End of Original Message ------- > > ____________________ HylaFAX(tm) Users Mailing List _______________________ > To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi > On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null > *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx* ------- End of Original Message ------- ____________________ HylaFAX(tm) Users Mailing List _______________________ To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*