Re: [hylafax-users] Not anwering sometimes, timing problem?

[Steven Kurylo <skurylo@xxxxxxxxxxxx>]

Chris Jones wrote:

Hi

On Wed, 2004-03-24 at 15:38, Lee Howard wrote:
  

Look at the session logs to support your theory.  Find the session log 
where the handshake didn't work, then send it here.
    

Part of the problem is that I'm only getting second or third hand vague
"oh your fax machine isn't working" messages, so I don't know when this
is happening. I'll see if I can bash some more information out of the
next person who reports it.
  

I love those, I get them all the time.  What I do is leave all the logging on full and keep them for several months.  Then when people complain I ask for a phone number and search for that.  In your case you don't have the phone number yet but you could search the logs for a large time gap between answering and anything else, like in your example below. 

In fact you could write a script that checked for a hanging faxgetty every five minutes and emailed you, so you can investigate.

Mar 24 11:04:31 shiznit FaxGetty[22946]: OPEN /dev/ttyds01  HylaFAX (tm)
Version 4.1.7
Mar 24 11:04:39 shiznit FaxGetty[22946]: Purge stale UUCP lock
/var/lock/LCK..ttyds01
Mar 24 11:04:55 shiznit FaxGetty[22946]: MODEM EICON ISDN MODEM Eicon
ISDN Modem/
Mar 24 11:05:20 shiznit FaxGetty[22946]: ANSWER: FAX CONNECTION  DEVICE
'/dev/ttyds01'
Mar 24 14:38:33 shiznit FaxGetty[22946]: CAUGHT SIGNAL 15
Mar 24 14:38:34 shiznit FaxGetty[22946]: CLOSE /dev/ttyds01

Cheers,
  

-- 
Steven Kurylo