[hylafax-users] Problems receiving facsimiles, modems don't return to idle state

To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Problems receiving facsimiles, modems don't return to idle state
From: Thorsten Büker <thorsten@xxxxxxxxxx>
Date: Thu, 20 Nov 2003 16:05:29 +0100
Dear subscribers,

After changing the system of our combined mail-/fax-server from W2k to
Linux, receiving faxes sometimes fails. The box is based on SuSE 8.2 and
hylafax-4.1.5-190 is used. The modems are initialized by FaxGetty and
receive facsimiles works fine - at least most times ;-)


During the last days the following error occured: An inbound call was
received, but after logging "MODEM set XON/XOFF/DRAIN: input
interpreted, output disabled" nothing happened. For several hours
'faxstat' looked like this:

mail:~ # faxstat
HylaFAX scheduler on mail.tett.de: Running
Modem ttyS0 (+49 2202 957229): Running and idle
Modem ttyS1 (+49 2202 246754): Receiving from "+49 6432 xxxxxxx"

Only killing the job by 'kill -SIGKILL pid' lead ttyS1 to idle state
again, 'faxabort' didn't work at all.

mail:~ # faxstat
HylaFAX scheduler on mail.tett.de: Running
Modem ttyS0 (+49 2202 957229): Running and idle
Modem ttyS1 (+49 2202 246754): Running and idle

The facsimililes have been sent be different machines, and the problem
occured on both modems. No further devices make usage of the serial
ports.


Strolling through mailinglists and google.de returned this result, but
unfortunately the problem keeps unsolved:

	->
http://www.geocrawler.com/mail/msg.php3?msg_id=9708801&list=289


The relevant files contain the following lines:

mail:/var/spool/fax/etc # cat config     
LogFacility:            daemon
CountryCode:            49
AreaCode:               2202
LongDistancePrefix:     1
InternationalPrefix:    011
DialStringRules:        "etc/dialrules"
ServerTracing:          1
SessionTracing:         0xffffffff



mail:/var/spool/fax/etc # cat config.ttyS0
# $Id: class2.0,v 1.6 2002/06/09 01:42:01 darren Exp $
#
# HylaFAX Facsimile Software
[...]
#
# Generic Class 2.0 modem configuration.
#
# EDIT THIS CONFIGURATION TO REFLECT YOUR SETUP
#
CountryCode:            49
AreaCode:               2202
FAXNumber:              "+49 2202 xxxxxx"
LongDistancePrefix:     1
InternationalPrefix:    011
DialStringRules:        "etc/dialrules"
ServerTracing:         1
SessionTracing:                0xffffffff
RecvFileMode:           0600
LogFileMode:            0600
DeviceMode:             0600
RingsBeforeAnswer:      1
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        "NothingSetup"
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           25
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:              Class2.0        # use this to supply a hint
#ModemRate:             19200           # max rate for DCE-DTE
communication
#ModemFlowControl:      xonxoff         # XON/XOFF flow control assumed
#ModemSetupDTRCmd:      AT&D2           # setup so DTR drop resets modem
#ModemSetupDCDCmd:      AT&C1           # setup so DCD reflects carrier
(or not)
#
# We can append the "@" symbol to the dial string so that
# the modem will wait 5 seconds before attempting to connect
# and return result codes that distinguish between no carrier
# and no answer.  This makes it possible to avoid problems with
# repeatedly dialing a number that doesn't have a fax machine
# (kudos to Stuart Lynne for this trick.)
#
# NB: If you need to prefix phone numbers to get through a PBX,
#     put it in the ModemDialCmd; e.g. "DT9%s@".
#
#ModemDialCmd:          ATDT%s          # T for tone dialing
#
# Other possible configuration stuff.  The default strings are
# shown below.  Only those that are different from the defaults
# need to be included in the configuration file.
#
#ModemResetCmds:                ""              # stuff to do when modem
is reset
#ModemAnswerCmd:                ATA             # use this to answer
phone
#ModemNoFlowCmd:                AT&K            # disable flow control
cmd
#ModemHardFlowCmd:      AT&K3           # hardware flow control cmd
#ModemSoftFlowCmd:      AT&K4           # software flow control cmd
#ModemNoAutoAnswerCmd:  ATS0=0          # disable auto-answer
#
# Set modem speaker volume commands: OFF QUIET LOW MEDIUM HIGH.
# Note that we both turn the speaker on/off and set volume.
#
#ModemSetVolumeCmd:     "ATM0 ATL0M1 ATL1M1 ATL2M1 ATL3M1"
#ModemEchoOffCmd:       ATE0            # disable command echo
#ModemVerboseResultsCmd:        ATV1            # enable verbose command
results
#ModemResultCodesCmd:   ATQ0            # enable result codes
#ModemOnHookCmd:                ATH0            # place phone on hook
(hangup)
#ModemSoftResetCmd:     ATZ             # do soft reset of modem
#ModemSoftResetCmdDelay:        3000    # pause after soft reset
#ModemWaitTimeCmd:      ATS7=60         # wait 60 seconds for carrier
#ModemCommaPauseTimeCmd:        ATS8=2          # comma pause time is 2
seconds
#ModemRecvFillOrder:    LSB2MSB         # bit order of received
facsimile
#ModemSendFillOrder:    LSB2MSB         # bit order modem expects for
transmit
#
# Configuration parameters for Class 2.0 modems.
#
Class2Cmd:              AT+FCLASS=2.0   # command to enter class 2.0
Class2BORCmd:           AT+FBO=0        # bit order for phase B/C/D
(direct)
Class2CQCmd:            ""              # commands to enable copy
quality proc.
Class2AbortCmd:         AT+FKS          # abort session command
Class2CQQueryCmd:       AT+FCQ=?        # query for copy quality
capabilities
Class2DCCQueryCmd:      AT+FCC=?        # query for modem capabilities
Class2TBCCmd:           AT+FPP=0        # setup stream mode
Class2CRCmd:            AT+FCR=1        # enable capability to receive
Class2PHCTOCmd:         AT+FCT=30       # set phase C timeout parameter
Class2BUGCmd:           AT+FBU=1        # enable HDLC frame tracing
Class2LIDCmd:           AT+FLI          # set local identifier command
Class2DCCCmd:           AT+FCC          # set modem capabilities command
Class2DISCmd:           AT+FIS          # set session parameters command
Class2DDISCmd:          ""              # disable pre-dial DIS command
hack
Class2CIGCmd:           AT+FPI          # set polling identifier command
Class2NRCmd:            AT+FNR=1,1,1,1  # setup status reporting command
Class2PIECmd:           AT+FIE=0        # disable interrupt-enable
command
Class2PTSCmd:           AT+FPS          # set post-page status command
Class2PTSQueryCmd:      AT+FPS?         # set post-page status query
command
Class2SPLCmd:           AT+FSP          # set polling indicator command
Class2NFLOCmd:          AT+FLO=0        # set no flow control command
Class2SFLOCmd:          AT+FLO=1        # set software flow control
command
Class2HFLOCmd:          AT+FLO=2        # set hardware flow control
command



mail:/var/spool/fax/config # cat elsa-microlink-56k-basic-2.0 
#
# HylaFAX Facsimile Software
#
[...]
#
# Configuration for using the Class 2.0 command interface with
# a Elsa MicroLink 56k basic
#
# CONFIG: CLASS2.0: *ELSA*MicroLink*56k*basic*-RTSCTS
# CONFIG: CLASS2.0: *ELSA*MicroLink*56k*basic*-DEFAULT
#
# BEGIN-SERVER
# END-SERVER
#
# EDIT THIS CONFIGURATION TO REFLECT YOUR SETUP
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:              Class2.0        # use this to supply a hint
ModemRate:              115200          # max rate for DCE-DTE
communication
ModemFlowControl:       rtscts          # XON/XOFF flow control assumed
ModemSetupDTRCmd:       AT&D2           # setup so DTR drop resets modem
ModemSetupDCDCmd:       AT&C1           # setup so DCD reflects carrier
(or not)
#
# We can append the "@" symbol to the dial string so that
# the modem will wait 5 seconds before attempting to connect
# and return result codes that distinguish between no carrier
# and no answer.  This makes it possible to avoid problems with
# repeatedly dialing a number that doesn't have a fax machine
# (kudos to Stuart Lynne for this trick.)
#
# NB: If you need to prefix phone numbers to get through a PBX,
#     put it in the ModemDialCmd; e.g. "DT9%s@".
#
ModemDialCmd:           ATDT%s
#
# Other possible configuration stuff.  The default strings are
# shown below.  Only those that are different from the defaults
# need to be included in the configuration file.
#
ModemResetCmds:         ATX3            # stuff to do when modem is
reset
ModemAnswerCmd:         ATA             # use this to answer phone
ModemNoFlowCmd:         AT&K
ModemHardFlowCmd:       AT&K3
ModemSoftFlowCmd:       AT&K1
ModemNoAutoAnswerCmd:   ATS0=0          # disable auto-answer
#
# Set modem speaker volume commands: OFF QUIET LOW MEDIUM HIGH.
# Note that we both turn the speaker on/off and set volume.
#
ModemSetVolumeCmd:      "ATM0 ATL0M1 ATL1M1 ATL2M1 ATL3M1"
ModemEchoOffCmd:        ATE0            # disable command echo
ModemVerboseResultsCmd: ATV1            # enable verbose command results
ModemResultCodesCmd:    ATQ0            # enable result codes
ModemOnHookCmd:         ATH             # place phone on hook (hangup)
ModemSoftResetCmd:      ATZ             # do soft reset of modem
ModemWaitTimeCmd:       ATS7=60         # wait 60 seconds for carrier
ModemCommaPauseTimeCmd: ATS8=2          # comma pause time is 2 seconds
ModemRecvFillOrder:     LSB2MSB         # bit order of received
facsimile
ModemSendFillOrder:     LSB2MSB         # bit order modem expects for
transmit
#
# Configuration parameters for Class 2.0 modems.
#
Class2Cmd:              AT+FCLASS=2.0   # command to enter class 2.0
Class2BORCmd:           AT+FBO=0        # bit order for phase B/C/D
(direct)
Class2CQCmd:            ""              # commands to enable copy
quality proc.
Class2AbortCmd:         AT+FKS          # abort session command
Class2CQQueryCmd:       AT+FCQ=?        # query for copy quality
capabilities
Class2DCCQueryCmd:      AT+FCC=?        # query for modem capabilities
Class2TBCCmd:           AT+FPP=0        # setup stream mode
Class2CRCmd:            AT+FCR=1        # enable capability to receive
Class2PHCTOCmd:         AT+FCT=30       # set phase C timeout parameter
Class2BUGCmd:           AT+FBU=1        # enable HDLC frame tracing
Class2LIDCmd:           AT+FLI          # set local identifier command
Class2DCCCmd:           AT+FCC          # set modem capabilities command
Class2DISCmd:           AT+FIS          # set session parameters command
Class2DDISCmd:          ""              # disable pre-dial DIS command
hack
Class2CIGCmd:           AT+FPI          # set polling identifier command
Class2NRCmd:            AT+FNR=1,1,1,1  # setup status reporting command
Class2PIECmd:           AT+FIE=0        # disable interrupt-enable
command
Class2PTSCmd:           AT+FPS          # set post-page status command
Class2SPLCmd:           AT+FSP          # set polling indicator command
Class2NFLOCmd:          AT+FLO=0        # set no flow control command
Class2SFLOCmd:          AT+FLO=1        # set software flow control
command
Class2HFLOCmd:          AT+FLO=2        # set hardware flow control
command
Class2APQueryCmd:       none            # not supported



mail:/var/spool/fax # cd log/
mail:/var/spool/fax/log # cat c00000041
Nov 20 14:19:20.18: [21140]: SESSION BEGIN 00000041 492202xxxxxx
Nov 20 14:19:20.18: [21140]: HylaFAX (tm) Version 4.1.5
Nov 20 14:19:20.18: [21140]: <-- [4:ATA\r]
Nov 20 14:19:26.91: [21140]: --> [74:+FHT: FF 03 40 20 20 20 20 20 20 20
20 50 55 54 45 53 47 4E 49 48 54 4F 4E]
Nov 20 14:19:26.91: [21140]: --> [26:+FHT: FF 13 80 00 6E FA 00]
Nov 20 14:19:29.56: [21140]: --> [4:+FCO]
Nov 20 14:19:29.56: [21140]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
Nov 20 14:19:29.56: [21140]: STATE CHANGE: ANSWERING -> RECEIVING
Nov 20 14:19:29.56: [21140]: MODEM input buffering enabled
Nov 20 14:19:29.56: [21140]: RECV FAX: begin
Nov 20 14:19:29.56: [21140]: RECV FAX: CDPN 
Nov 20 14:19:31.06: [21140]: --> [74:+FHR: FF 03 43 36 35 38 35 34 31 34
31 33 36 39 34 2B 20 20 20 20 20 20 20]
Nov 20 14:19:31.27: [21140]: --> [23:+FHR: FF 13 83 00 22 78]
Nov 20 14:19:34.42: [21140]: --> [27:+FTI:"       +49631xxxxxx"]
Nov 20 14:19:34.42: [21140]: REMOTE TSI "+4963xxxxxx"
Nov 20 14:19:34.42: [21140]: --> [20:+FCS:0,5,0,2,0,0,0,0]
Nov 20 14:19:34.42: [21140]: REMOTE wants 14400 bit/s
Nov 20 14:19:34.42: [21140]: REMOTE wants page width 1728 pixels in 215
mm
Nov 20 14:19:34.42: [21140]: REMOTE wants unlimited page length 
Nov 20 14:19:34.42: [21140]: REMOTE wants 3.85 line/mm
Nov 20 14:19:34.42: [21140]: REMOTE wants 1-D MR
Nov 20 14:19:34.42: [21140]: --> [2:OK]
Nov 20 14:19:34.42: [21140]: <-- [7:AT+FDR\r]
Nov 20 14:19:34.54: [21140]: --> [14:+FHT: FF 13 84]
Nov 20 14:19:36.47: [21140]: --> [7:CONNECT]
Nov 20 14:19:36.47: [21140]: RECV: begin page
Nov 20 14:19:36.47: [21140]: MODEM set XON/XOFF/FLUSH: input ignored,
output generated
Nov 20 14:19:36.47: [21140]: RECV: send trigger 022
Nov 20 14:19:36.47: [21140]: <-- data [1]
Nov 20 14:19:51.64: [21140]: RECV/CQ: Bad 1D pixel count, row 1155, got
0, expected 1728
Nov 20 14:19:51.64: [21140]: RECV/CQ: Bad 1D pixel count, row 1156, got
0, expected 1728
Nov 20 14:19:51.64: [21140]: RECV/CQ: Bad 1D pixel count, row 1157, got
0, expected 1728
Nov 20 14:19:51.64: [21140]: RECV/CQ: Bad 1D pixel count, row 1158, got
0, expected 1728
Nov 20 14:19:51.64: [21140]: RECV/CQ: Bad 1D pixel count, row 1159, got
0, expected 1728
Nov 20 14:19:51.64: [21140]: RECV: 24629 bytes of data, 1160 total lines
Nov 20 14:19:51.64: [21140]: MODEM set XON/XOFF/DRAIN: input
interpreted, output disabled



Do you have an idea? Any help or hint is appreciated!

Thanks a lot in advance,
  Thorsten

-- 
  Thorsten Büker   * Bärenstr. 19-21 / WG 3106 * 52064 Aachen
Tel 0241 - 8865315 *    Mobil 0163 - 2572057   * http://bueker.net

           Nail here for a new monitor -----> [x]



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