[hylafax-users] (Urgent!) Batch faxes corrupted + KillTime problems

[Bastian Bense <bb@xxxxxxxx>]

Hi folks,

The company I work for is doing a batch info (Invitation) fax to our 
customers. This are around 1200 numbers. We try to send 3 pages 
information to the customers' fax machines.

We tested this internally in our company with different fax devices 
(from different vendors) and it worked seamlessy. Hylafax uses 
capi4hylafax-01.02.02 and 2 active ISDN cards. This allows us to send 
up to 4 faxes at the same time. Hylafax version is hylafax-4.1.5.

We are sending at a resolution of 196 (set in the hfaxd.conf).
- Some fax devices take 1/4 of the first page and close the connection.
- Some fax devices reply a direct error (invalid data format).
- Various other problems.

I'm really in trouble with this because the faxes have should have gone 
out yesterday already!
Thanks for any support!!!

Oh, another problem is the KillTime. On almost all jobs is the 
"time-to-send" the same as the "kill-time". The jobs simply become 
suspended after a few hours. I set the KillTime to +500 hours in all 
hylafax config files.

Best regards,
Bastian Bense

Logs:

This is what it looks like when a fax goes thru without any trouble:
--- snip ---
Oct 01 00:53:16.57: [12790]: SESSION BEGIN 00000631 +49.2541.xxxxxx
Oct 01 00:53:16.57: [12790]: FAX FAX: JOB 631 DEST 0021615xxxxx COMMID 
00000566
Oct 01 00:53:16.57: [12790]: Try to connect to fax number 0021615xxxxx 
in Hylafax mode.
Oct 01 00:53:16.57: [12790]: Dial and starting transfer of TIFF-File 
docq/doc1396.ps;01 with fine resolution.
Oct 01 00:53:29.24: [12792]: Connection established.
Oct 01 00:53:29.25: [12792]:    StationID = +49 2161 5xxxxx
Oct 01 00:53:29.25: [12792]:    BaudRate  = 9600
Oct 01 00:53:29.25: [12792]:    Flags     = HighRes, MR_compr, MMR_compr
Oct 01 00:54:39.50: [12792]: Page 1 was sended.
Oct 01 00:54:39.50: [12792]: Start transfer of TIFF-File 
docq/doc1397.ps;01 with fine resolution.
Oct 01 00:55:14.58: [12792]: Page 2 was sended.
Oct 01 00:55:42.48: [12792]: Page 3 was sended. - Last Page!
Oct 01 00:55:48.62: [12792]: Fax file completely transfered.
Oct 01 00:55:54.48: [12792]: Connection dropped with Reason 0x349F 
(Normal, unspecified).
Oct 01 00:55:54.49: [12790]: SESSION END
--- snip ---

Here goes a failed fax:
--- snip ---
Sep 30 19:39:58.70: [15696]: SESSION BEGIN 00000036 +49.2541.xxxxxx
Sep 30 19:39:58.70: [15696]: FAX FAX: JOB 36 DEST 0021549xxx COMMID 
00000100
Sep 30 19:39:58.70: [15696]: Try to connect to fax number 00215xxxxx in 
Hylafax mode.
Sep 30 19:39:58.70: [15696]: Dial and starting transfer of TIFF-File 
docq/doc206.ps;01 with fine resolution.
Sep 30 19:40:22.45: [15698]: Connection established.
Sep 30 19:40:22.45: [15698]:    StationID = +49 2154xxxxxx
Sep 30 19:40:22.45: [15698]:    BaudRate  = 9600
Sep 30 19:40:22.45: [15698]:    Flags     = HighRes
Sep 30 19:41:41.85: [15698]: Page 1 was sended.
Sep 30 19:41:41.85: [15698]: Start transfer of TIFF-File 
docq/doc207.ps;01 with fine resolution.
Sep 30 19:41:41.94: [15698]: Page 2 was sended.
Sep 30 19:41:42.02: [15698]: Page 3 was sended. - Last Page!
Sep 30 19:41:42.02: [15698]: Fax file completely transfered.
Sep 30 19:41:42.02: [15698]: Only 0 from 3 pages are transfered!
Sep 30 19:41:42.02: [15698]: Connection was dropped with Reason 0x3315 
(Disconnected during transfer (remote procedure error, e.g. unsuccess
ful repetition of T.30 commands)) before Fax was completely transfered.
Sep 30 19:41:42.10: [15698]: Connection dropped with Reason 0x349F 
(Normal, unspecified).
Sep 30 19:41:42.10: [15696]: SESSION END
--- snip ---

And another failed log:
--- snip ---
Sep 30 21:21:48.02: [20490]: SESSION BEGIN 00000106 +49.2541.xxxx
Sep 30 21:21:48.02: [20490]: FAX FAX: JOB 106 DEST 002597xxxxx COMMID 
00000349
Sep 30 21:21:48.02: [20490]: Try to connect to fax number 002597xxxx in 
Hylafax mode.
Sep 30 21:21:48.02: [20490]: Dial and starting transfer of TIFF-File 
docq/doc346.ps;01 with fine resolution.
Sep 30 21:21:48.10: [20492]: Connection dropped with Reason 0x34A2 (No 
circuit / channel available).
Sep 30 21:21:48.10: [20490]: SESSION END
--- snip ---

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