Re: [hylafax-users] Cutting of image

["Steve Tempest" <steve@suncoastdaily.com>]

Can you try that log file again I have chmod'd it now, sorry.

I have access to three different fax machines (Different Brands and Vintage)
in this building and all are returning the same result.

[root@scnsme html]# tiffcheck -r 196 sd2.tif
OK
[root@scnsme html]#
was the result from the letter size tiff file.

I really do appreciate your help, this really has me stumped.

Can anyone test this tiff file from another server and tell me if they get
the same result
This file is at letter size.
http://www.suncoastdaily.com/sd2.tif


Thanks
Steve Tempest

----- Original Message ----- 
From: "Frank Peters" <frank.peters@comcast.net>
To: "Steve Tempest" <steve@suncoastdaily.com>
Cc: <hylafax-users@hylafax.org>
Sent: Wednesday, May 14, 2003 1:08 PM
Subject: Re: [hylafax-users] Cutting of image


> On Wed, 14 May 2003 12:42:58 +1000
> Steve Tempest <steve@suncoastdaily.com> wrote:
>
> > I have tried using sendfax line as follows also
> >  sendfax -n -B 14400 -s na-let -d 054795729 sd2.tif
> > and have uploaded copy of transmission log file to the following address
> > http://www.suncoastdaily.com/log.txt
> >
> > I have received all the faxes since your last email with the same result
of
> > image being chopped out.
> >
>
> I can't read your log file.  When I try to download, I get the error:
>
> Forbidden
> You don't have permission to access /log.txt on this server.
>
> Anyway, to troubleshoot this problem will require an organized
> approach.
>
> In the first place, when a TIFF file is given to sendfax, it will
> check it with the program tiffcheck.  If tiffcheck does not return
> an "OK" message, then the TIFF file will be processed.  The original
> file that you posted passed tiffcheck with an "OK."  You can try this
> manually with the command:
>
> tiffcheck -r 196 sd.tif
>
> If tiffcheck returns an "OK," then the same file that you submitted
> will be sent unaltered.  The files appear to be good, and HylaFAX
> probably transmits them without problem.  The initial guess is that
> the problem is with the receiving machine.
>
> Are all files sent to this machine chopped or just the converted images?
>
> What about different receiving machines?  If you don't have access to
> another machine, send the same file to Kinko's or a similar establishment.
>
> What about different fax programs?  Maybe using efax, which is very quick
> to set up, will enable you to test the receiving machine.
>
> If you have the time and the inclination, you should attempt to address
> all of these variables.
>
> Frank Peters
>
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