[hylafax-users] USR 56K PCI FAX / Hylafax / modem issues

[Mark Lottor <mxl@dev.accessnurses.com>]

this machine is unable to successfully fax. however, i can use ppp, cu, and
other utilities that do not require fax capabilities without problems. i
would love to find out what the problem is and solve it, rather than buying
a replacement modem because this one is buggy. i am not sure if the problem
is with the device driver, hylafax, or the modem firmware. any insight is
greatly appreciated. my googling did not turn up anything helpful.

when sending or receiving faxes, the line gets tied up, but there is no
output. the hylafax session output below suggests that the problem occurs
before the actual document itself is sent or received. dead in the water
before i even had the chance to step in the boat. if any of you have setup
hylafax on FreeBSD 4.7 or 4.8 using an internal PCI modem WITH SUCCESS,
please let me know which vendor and chipset the modem has. i have heard
that these USR 56K PCI internal modems had problems, but i thought they
were resolved with the latest firmware release.

-mark

uname -a output:

FreeBSD xxxxx.xxxxxx.xxx 4.8-RC FreeBSD 4.8-RC #2: Tue Mar  4 08:43:29 PST 2003
    root@:/usr/obj/usr/src/sys/FAX  i386

relevant dmesg output:

sio0: configured irq 10 not in bitmap of probed irqs 0
sio0: <3COM PCI FaxModem> port 0xd080-0xd087 irq 10 at device 0.0 on pci2
sio0: moving to sio4
sio4: type 16550A

hylafax session transcript:

Your facsimile job to XXX-XXXX failed because:
    Failure to train remote modem at 2400 bps or minimum speed; Giving up after
3 attempts to send same page

    ---- Transcript of session follows ----

Mar 04 15:55:59.38: [  344]: SESSION BEGIN 00000018 18584558222
Mar 04 15:55:59.38: [  344]: HylaFAX (tm) Version 4.1.5
Mar 04 15:55:59.38: [  344]: SEND FAX: JOB 4 DEST XXX-XXXX COMMID 00000018
DEVICE '/dev/cuaa4'
Mar 04 15:55:59.38: [  344]: DELAY 75 ms
Mar 04 15:55:59.47: [  344]: DELAY 2600 ms
Mar 04 15:56:02.08: [  344]: DELAY 10 ms
Mar 04 15:56:02.10: [  344]: <-- [4:ATZ\r]
Mar 04 15:56:02.11: [  344]: --> [2:OK]
Mar 04 15:56:02.11: [  344]: DELAY 3000 ms
Mar 04 15:56:05.12: [  344]: <-- [5:ATE0\r]
Mar 04 15:56:05.13: [  344]: --> [4:ATE0]
Mar 04 15:56:05.13: [  344]: --> [2:OK]
Mar 04 15:56:05.13: [  344]: <-- [5:ATV1\r]
Mar 04 15:56:05.14: [  344]: --> [2:OK]
Mar 04 15:56:05.14: [  344]: <-- [7:ATQ0X4\r]
Mar 04 15:56:05.15: [  344]: --> [2:OK]
Mar 04 15:56:05.15: [  344]: <-- [7:ATS0=0\r]
Mar 04 15:56:05.16: [  344]: --> [2:OK]
Mar 04 15:56:05.16: [  344]: <-- [7:ATS8=2\r]
Mar 04 15:56:05.17: [  344]: --> [2:OK]
Mar 04 15:56:05.17: [  344]: <-- [8:ATS7=60\r]
Mar 04 15:56:05.18: [  344]: --> [2:OK]
Mar 04 15:56:05.18: [  344]: <-- [12:AT&H2&I2&R1\r]
Mar 04 15:56:05.20: [  344]: --> [2:OK]
Mar 04 15:56:05.20: [  344]: <-- [11:ATS13=1&D2\r]
Mar 04 15:56:05.21: [  344]: --> [2:OK]
Mar 04 15:56:05.21: [  344]: <-- [6:AT&C1\r]
Mar 04 15:56:05.22: [  344]: --> [2:OK]
Mar 04 15:56:05.22: [  344]: <-- [12:AT+FCLASS=1\r]
Mar 04 15:56:05.23: [  344]: --> [2:OK]
Mar 04 15:56:05.23: [  344]: <-- [12:AT+FCLASS=0\r]
Mar 04 15:56:05.24: [  344]: --> [2:OK]
Mar 04 15:56:05.24: [  344]: <-- [5:ATM0\r]
Mar 04 15:56:05.25: [  344]: --> [2:OK]
Mar 04 15:56:05.25: [  344]: <-- [12:AT+FCLASS=1\r]
Mar 04 15:56:05.38: [  344]: --> [2:OK]
Mar 04 15:56:05.38: [  344]: DIAL 4558222
Mar 04 15:56:05.38: [  344]: <-- [12:ATDTXXXXXXX\r]
Mar 04 15:56:50.14: [  344]: --> [7:CONNECT]
Mar 04 15:56:51.30: [  344]: --> [2:OK]
Mar 04 15:56:51.30: [  344]: REMOTE NSF "00 00 56 55 55 00 8C 90 80 61 01 3E"
Mar 04 15:56:51.30: [  344]: NSF remote fax equipment: Brother 
Mar 04 15:56:51.30: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:56:51.31: [  344]: --> [7:CONNECT]
Mar 04 15:56:51.99: [  344]: --> [2:OK]
Mar 04 15:56:51.99: [  344]: REMOTE CSI "XXX XXX XXXX"
Mar 04 15:56:51.99: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:56:52.00: [  344]: --> [7:CONNECT]
Mar 04 15:56:52.31: [  344]: --> [2:OK]
Mar 04 15:56:52.31: [  344]: REMOTE best rate 14400 bit/s
Mar 04 15:56:52.31: [  344]: REMOTE max page width 1728 pixels in 215 mm
Mar 04 15:56:52.31: [  344]: REMOTE max unlimited page length 
Mar 04 15:56:52.31: [  344]: REMOTE best vres 7.7 line/mm
Mar 04 15:56:52.31: [  344]: REMOTE best format 2-D MMR
Mar 04 15:56:52.31: [  344]: REMOTE supports T.30 Annex A, ECM
Mar 04 15:56:52.31: [  344]: REMOTE best 10 ms/scanline
Mar 04 15:56:52.31: [  344]: USE 14400 bit/s
Mar 04 15:56:52.31: [  344]: USE 10 ms/scanline
Mar 04 15:56:52.31: [  344]: SEND file "docq/doc4.cover;70"
Mar 04 15:56:52.31: [  344]: USE page width 1728 pixels in 215 mm
Mar 04 15:56:52.31: [  344]: USE unlimited page length 
Mar 04 15:56:52.31: [  344]: USE 3.85 line/mm
Mar 04 15:56:52.31: [  344]: USE 2-D MR
Mar 04 15:56:52.31: [  344]: SEND training at v.17 14400 bit/s
Mar 04 15:56:52.31: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:56:52.50: [  344]: --> [7:CONNECT]
Mar 04 15:56:52.53: [  344]: --> [7:CONNECT]
Mar 04 15:56:54.48: [  344]: --> [2:OK]
Mar 04 15:56:54.48: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:56:54.56: [  344]: --> [2:OK]
Mar 04 15:56:54.56: [  344]: <-- [11:AT+FTM=145\r]
Mar 04 15:57:24.57: [  344]: MODEM <Timeout>
Mar 04 15:57:24.57: [  344]: Problem sending TCF data
Mar 04 15:57:24.57: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 15:57:24.59: [  344]: --> [2:OK]
Mar 04 15:57:24.59: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:57:27.70: [  344]: --> [0:]
Mar 04 15:57:27.70: [  344]: MODEM <Empty line>
Mar 04 15:57:27.71: [  344]: --> [2:OK]
Mar 04 15:57:27.71: [  344]: DELAY 1500 ms
Mar 04 15:57:29.22: [  344]: SEND training at v.17 12000 bit/s
Mar 04 15:57:29.22: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:57:29.25: [  344]: --> [7:CONNECT]
Mar 04 15:57:29.27: [  344]: --> [7:CONNECT]
Mar 04 15:57:31.23: [  344]: --> [2:OK]
Mar 04 15:57:31.23: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:57:31.31: [  344]: --> [2:OK]
Mar 04 15:57:31.31: [  344]: <-- [11:AT+FTM=121\r]
Mar 04 15:58:01.32: [  344]: MODEM <Timeout>
Mar 04 15:58:01.32: [  344]: Problem sending TCF data
Mar 04 15:58:01.32: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 15:58:01.34: [  344]: --> [2:OK]
Mar 04 15:58:01.34: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:58:04.45: [  344]: --> [0:]
Mar 04 15:58:04.45: [  344]: MODEM <Empty line>
Mar 04 15:58:04.46: [  344]: --> [2:OK]
Mar 04 15:58:04.46: [  344]: DELAY 1500 ms
Mar 04 15:58:05.97: [  344]: SEND training at v.17 9600 bit/s
Mar 04 15:58:05.97: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:58:06.00: [  344]: --> [7:CONNECT]
Mar 04 15:58:06.02: [  344]: --> [7:CONNECT]
Mar 04 15:58:07.98: [  344]: --> [2:OK]
Mar 04 15:58:07.98: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:58:08.06: [  344]: --> [2:OK]
Mar 04 15:58:08.06: [  344]: <-- [10:AT+FTM=97\r]
Mar 04 15:58:38.07: [  344]: MODEM <Timeout>
Mar 04 15:58:38.07: [  344]: Problem sending TCF data
Mar 04 15:58:38.07: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 15:58:38.09: [  344]: --> [2:OK]
Mar 04 15:58:38.09: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:58:41.20: [  344]: --> [0:]
Mar 04 15:58:41.20: [  344]: MODEM <Empty line>
Mar 04 15:58:41.21: [  344]: --> [2:OK]
Mar 04 15:58:41.21: [  344]: DELAY 1500 ms
Mar 04 15:58:42.72: [  344]: SEND training at v.17 7200 bit/s
Mar 04 15:58:42.72: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:58:42.75: [  344]: --> [7:CONNECT]
Mar 04 15:58:42.77: [  344]: --> [7:CONNECT]
Mar 04 15:58:44.73: [  344]: --> [2:OK]
Mar 04 15:58:44.73: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:58:44.81: [  344]: --> [2:OK]
Mar 04 15:58:44.81: [  344]: <-- [10:AT+FTM=73\r]
Mar 04 15:59:14.82: [  344]: MODEM <Timeout>
Mar 04 15:59:14.82: [  344]: Problem sending TCF data
Mar 04 15:59:14.82: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 15:59:14.84: [  344]: --> [2:OK]
Mar 04 15:59:14.84: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:59:17.95: [  344]: --> [0:]
Mar 04 15:59:17.95: [  344]: MODEM <Empty line>
Mar 04 15:59:17.96: [  344]: --> [2:OK]
Mar 04 15:59:17.96: [  344]: DELAY 1500 ms
Mar 04 15:59:19.47: [  344]: SEND training at v.27ter 4800 bit/s
Mar 04 15:59:19.47: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:59:19.50: [  344]: --> [7:CONNECT]
Mar 04 15:59:19.52: [  344]: --> [7:CONNECT]
Mar 04 15:59:21.48: [  344]: --> [2:OK]
Mar 04 15:59:21.48: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:59:21.56: [  344]: --> [2:OK]
Mar 04 15:59:21.56: [  344]: <-- [10:AT+FTM=48\r]
Mar 04 15:59:51.57: [  344]: MODEM <Timeout>
Mar 04 15:59:51.57: [  344]: Problem sending TCF data
Mar 04 15:59:51.57: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 15:59:51.59: [  344]: --> [2:OK]
Mar 04 15:59:51.59: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 15:59:54.70: [  344]: --> [0:]
Mar 04 15:59:54.70: [  344]: MODEM <Empty line>
Mar 04 15:59:54.71: [  344]: --> [2:OK]
Mar 04 15:59:54.71: [  344]: DELAY 1500 ms
Mar 04 15:59:56.22: [  344]: SEND training at v.27ter fallback mode 2400 bit/s
Mar 04 15:59:56.22: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 15:59:56.25: [  344]: --> [7:CONNECT]
Mar 04 15:59:56.27: [  344]: --> [7:CONNECT]
Mar 04 15:59:58.23: [  344]: --> [2:OK]
Mar 04 15:59:58.23: [  344]: <-- [9:AT+FTS=7\r]
Mar 04 15:59:58.31: [  344]: --> [2:OK]
Mar 04 15:59:58.31: [  344]: <-- [10:AT+FTM=24\r]
Mar 04 16:00:28.32: [  344]: MODEM <Timeout>
Mar 04 16:00:28.32: [  344]: Problem sending TCF data
Mar 04 16:00:28.32: [  344]: <-- [9:AT+FRS=1\r]
Mar 04 16:00:28.34: [  344]: --> [2:OK]
Mar 04 16:00:28.34: [  344]: <-- [9:AT+FRH=3\r]
Mar 04 16:00:31.45: [  344]: --> [0:]
Mar 04 16:00:31.45: [  344]: MODEM <Empty line>
Mar 04 16:00:31.46: [  344]: --> [2:OK]
Mar 04 16:00:31.46: [  344]: DELAY 1500 ms
Mar 04 16:00:32.97: [  344]: TRAINING failed
Mar 04 16:00:32.97: [  344]: SEND: Failure to train remote modem at 2400 bps or
minimum speed; Giving up after 3 attempts to send same page
"docq/doc4.cover;70", dirnum 0
Mar 04 16:00:32.97: [  344]: <-- [9:AT+FTH=3\r]
Mar 04 16:00:33.00: [  344]: --> [7:CONNECT]
Mar 04 16:00:34.18: [  344]: --> [2:OK]
Mar 04 16:00:34.18: [  344]: <-- [5:ATH0\r]
Mar 04 16:00:39.18: [  344]: MODEM <Timeout>
Mar 04 16:00:39.18: [  344]: SESSION END


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