[hylafax-users] All received lines are bad

[Alex Ardalich <AArdalich@watltd.com.au>]

I've setup hylafax 4.1.5 on a FreeBSD 4.7 system and it's been working
great..

..except from the one client (that I know about) who is sending faxes in via
their PC/modem combo

This setup worked fine when we just had a fax machine in place so the finger
is being pointed at me.

What steps can you guys recommend for me to try and fix the problem?

Here's my config.cuaa0

CountryCode:            61
AreaCode:               08
FAXNumber:              "8223xxxx"
LongDistancePrefix:     1
InternationalPrefix:    0011
DialStringRules:        etc/dialrules
ServerTracing:          1
SessionTracing:         11
RecvFileMode:           0600
LogFileMode:            0600
DeviceMode:             0600
RingsBeforeAnswer:      1
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        "Challenge Recruitment"
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           25
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:              Class1          # use this to supply a hint
#ModemRate:             38400           # rate for DCE-DTE communication
ModemRate:              28800           # rate for DCE-DTE communication
ModemFlowControl:       rtscts          # default
#
ModemNoFlowCmd:         AT&K0           # setup no flow control
ModemHardFlowCmd:       AT&K3           # setup hardware flow control
ModemSoftFlowCmd:       AT&K4           # setup software flow control
ModemSetupDTRCmd:       AT&D2           # setup so DTR drop resets modem
ModemSetupDCDCmd:       AT&C1           # setup so DCD reflects carrier (or
not)
#
ModemMfrQueryCmd:       !Rockwell
ModemModelQueryCmd:     !RC288DPi
ModemRevQueryCmd:       ATI3            # product information
#
ModemDialCmd:           ATDT%s          # T for tone dialing



Here is the log of that fax..

Feb 12 11:44:32.53: [  111]: SESSION BEGIN 00000467 610882232317
Feb 12 11:44:32.53: [  111]: HylaFAX (tm) Version 4.1.5
Feb 12 11:44:32.53: [  111]: <-- [4:ATA\r]
Feb 12 11:44:38.64: [  111]: --> [7:CONNECT]
Feb 12 11:44:38.64: [  111]: ANSWER: FAX CONNECTION  DEVICE '/dev/cuaa0'
Feb 12 11:44:38.64: [  111]: RECV FAX: begin
Feb 12 11:44:38.65: [  111]: <-- data [23]
Feb 12 11:44:38.65: [  111]: <-- data [2]
Feb 12 11:44:40.24: [  111]: --> [7:CONNECT]
Feb 12 11:44:40.24: [  111]: <-- data [10]
Feb 12 11:44:40.24: [  111]: <-- data [2]
Feb 12 11:44:40.72: [  111]: --> [2:OK]
Feb 12 11:44:40.72: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:44:41.11: [  111]: --> [7:CONNECT]
Feb 12 11:44:42.52: [  111]: --> [2:OK]
Feb 12 11:44:42.52: [  111]: REMOTE TSI "08 83466141"
Feb 12 11:44:42.52: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:44:42.54: [  111]: --> [7:CONNECT]
Feb 12 11:44:42.92: [  111]: --> [2:OK]
Feb 12 11:44:42.92: [  111]: REMOTE wants 14400 bit/s
Feb 12 11:44:42.92: [  111]: REMOTE wants page width 2432 pixels in 303 mm
Feb 12 11:44:42.92: [  111]: REMOTE wants unlimited page length 
Feb 12 11:44:42.92: [  111]: REMOTE wants 7.7 line/mm
Feb 12 11:44:42.92: [  111]: REMOTE wants 1-D MR
Feb 12 11:44:42.92: [  111]: RECV training at v.17 14400 bit/s
Feb 12 11:44:42.92: [  111]: <-- [11:AT+FRM=145\r]
Feb 12 11:44:44.74: [  111]: --> [7:CONNECT]
Feb 12 11:44:46.31: [  111]: RECV: TCF 2782 bytes, 2% non-zero, 2696
zero-run
Feb 12 11:44:46.32: [  111]: --> [10:NO CARRIER]
Feb 12 11:44:46.32: [  111]: DELAY 75 ms
Feb 12 11:44:46.41: [  111]: TRAINING succeeded
Feb 12 11:44:46.41: [  111]: <-- [9:AT+FTH=3\r]
Feb 12 11:44:46.45: [  111]: --> [7:CONNECT]
Feb 12 11:44:46.45: [  111]: <-- data [3]
Feb 12 11:44:46.45: [  111]: <-- data [2]
Feb 12 11:44:47.74: [  111]: --> [2:OK]
Feb 12 11:44:47.74: [  111]: <-- [11:AT+FRM=146\r]
Feb 12 11:44:48.19: [  111]: --> [7:CONNECT]
Feb 12 11:44:48.19: [  111]: RECV: begin page
Feb 12 11:45:05.84: [  111]: RECV: 2286 total lines, 2286 bad lines, 0
consecuti
ve bad lines
Feb 12 11:45:05.84: [  111]: RECV: REJECT page quality, 0% good lines (95%
requi
red)
Feb 12 11:45:05.85: [  111]: RECV: end page
Feb 12 11:45:05.85: [  111]: --> [10:NO CARRIER]
Feb 12 11:45:05.85: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:06.62: [  111]: --> [7:CONNECT]
Feb 12 11:45:07.57: [  111]: --> [2:OK]
Feb 12 11:45:07.57: [  111]: RECV recv MPS (more pages, same document)
Feb 12 11:45:07.57: [  111]: <-- [9:AT+FRS=7\r]
Feb 12 11:45:07.82: [  111]: --> [2:OK]
Feb 12 11:45:07.82: [  111]: <-- [9:AT+FTH=3\r]
Feb 12 11:45:07.88: [  111]: --> [7:CONNECT]
Feb 12 11:45:07.88: [  111]: <-- data [3]
Feb 12 11:45:07.88: [  111]: <-- data [2]
Feb 12 11:45:09.16: [  111]: --> [2:OK]
Feb 12 11:45:09.16: [  111]: RECV send RTN (retrain negative)
Feb 12 11:45:09.16: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:10.02: [  111]: --> [7:CONNECT]
Feb 12 11:45:11.35: [  111]: --> [5:ERROR]
Feb 12 11:45:11.35: [  111]: MODEM Command error
Feb 12 11:45:11.35: [  111]: FCS error
Feb 12 11:45:11.35: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:11.37: [  111]: --> [7:CONNECT]
Feb 12 11:45:12.40: [  111]: --> [5:ERROR]
Feb 12 11:45:12.40: [  111]: MODEM Command error
Feb 12 11:45:12.40: [  111]: FCS error
Feb 12 11:45:12.40: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:12.42: [  111]: --> [7:CONNECT]
Feb 12 11:45:12.52: [  111]: --> [5:ERROR]
Feb 12 11:45:12.52: [  111]: MODEM Command error
Feb 12 11:45:12.52: [  111]: FCS error
Feb 12 11:45:12.52: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:12.54: [  111]: --> [7:CONNECT]
Feb 12 11:45:13.05: [  111]: --> [5:ERROR]
Feb 12 11:45:13.05: [  111]: MODEM Command error
Feb 12 11:45:13.05: [  111]: FCS error
Feb 12 11:45:13.05: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:13.07: [  111]: --> [7:CONNECT]
Feb 12 11:45:13.14: [  111]: --> [5:ERROR]
Feb 12 11:45:13.14: [  111]: MODEM Command error
Feb 12 11:45:13.14: [  111]: FCS error
Feb 12 11:45:13.14: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:13.16: [  111]: --> [7:CONNECT]
Feb 12 11:45:14.86: [  111]: --> [5:ERROR]
Feb 12 11:45:14.86: [  111]: MODEM Command error
Feb 12 11:45:14.86: [  111]: FCS error
Feb 12 11:45:14.86: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:14.88: [  111]: --> [8:CONNECTF]
Feb 12 11:45:15.11: [  111]: --> [5:ERROR]
Feb 12 11:45:15.11: [  111]: MODEM Command error
Feb 12 11:45:15.11: [  111]: FCS error
Feb 12 11:45:15.11: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:15.13: [  111]: --> [8:CONNECTz]
Feb 12 11:45:15.76: [  111]: --> [5:ERROR]
Feb 12 11:45:15.76: [  111]: MODEM Command error
Feb 12 11:45:15.76: [  111]: FCS error
Feb 12 11:45:15.76: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:12.54: [  111]: --> [7:CONNECT]
Feb 12 11:45:13.05: [  111]: --> [5:ERROR]
Feb 12 11:45:13.05: [  111]: MODEM Command error
Feb 12 11:45:13.05: [  111]: FCS error
Feb 12 11:45:13.05: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:13.07: [  111]: --> [7:CONNECT]
Feb 12 11:45:13.14: [  111]: --> [5:ERROR]
Feb 12 11:45:13.14: [  111]: MODEM Command error
Feb 12 11:45:13.14: [  111]: FCS error
Feb 12 11:45:13.14: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:13.16: [  111]: --> [7:CONNECT]
Feb 12 11:45:14.86: [  111]: --> [5:ERROR]
Feb 12 11:45:14.86: [  111]: MODEM Command error
Feb 12 11:45:14.86: [  111]: FCS error
Feb 12 11:45:14.86: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:14.88: [  111]: --> [8:CONNECTF]
Feb 12 11:45:15.11: [  111]: --> [5:ERROR]
Feb 12 11:45:15.11: [  111]: MODEM Command error
Feb 12 11:45:15.11: [  111]: FCS error
Feb 12 11:45:15.11: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:15.13: [  111]: --> [8:CONNECTz]
Feb 12 11:45:15.76: [  111]: --> [5:ERROR]
Feb 12 11:45:15.76: [  111]: MODEM Command error
Feb 12 11:45:15.76: [  111]: FCS error
Feb 12 11:45:15.76: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:15.78: [  111]: --> [7:CONNECT]
Feb 12 11:45:16.05: [  111]: --> [5:ERROR]
Feb 12 11:45:16.05: [  111]: MODEM Command error
Feb 12 11:45:16.05: [  111]: FCS error
Feb 12 11:45:16.05: [  111]: <-- [9:AT+FRH=3\r]
Feb 12 11:45:16.07: [  111]: --> [7:CONNECT]
Feb 12 11:45:19.06: [  111]: --> [5:ERROR]
Feb 12 11:45:19.06: [  111]: MODEM Command error
Feb 12 11:45:19.06: [  111]: FCS error
Feb 12 11:45:19.07: [  111]: RECV FAX (00000467): recvq/fax00465.tif from 08
834
66141, route to <unspecified>, 0 pages in 0:41
Feb 12 11:45:19.07: [  111]: RECV FAX: T.30 T2 timeout, expected page not
receiv
ed
Feb 12 11:45:19.07: [  111]: <-- [9:AT+FTH=3\r]
Feb 12 11:45:19.12: [  111]: --> [7:CONNECT]
Feb 12 11:45:19.12: [  111]: <-- data [3]
Feb 12 11:45:19.12: [  111]: <-- data [2]
Feb 12 11:45:19.34: [  111]: --> [2:OK]
Feb 12 11:45:19.35: [  111]: RECV FAX (00000467): session with 08 83466141
termi
nated abnormally: T.30 T2 timeout, expected page not received
Feb 12 11:45:19.35: [  111]: RECV FAX: bin/faxrcvd "recvq/fax00465.tif"
"cuaa0" 
"00000467" "T.30 T2 timeout, expected page not received" "" ""
Feb 12 11:45:19.37: [  111]: RECV FAX: end
Feb 12 11:45:19.37: [  111]: SESSION END

Thanks, Alex

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