[hylafax-users] Receiving fax problem: REMOTE HANGUP (CODE 70)

["Aleksander Buczkowski" <ozio@poczta.onet.pl>]

Hello. I`m really estonished with my Zyxel OMNI 288s modem. The hylafax receives faxes from many phone numbers. But I noticed problem with few ones. I tried to compare the logs files and here we are:

 

1. The error fax log file:

==============================================================

Nov 15 15:24:09.79: [ 2516]: SESSION BEGIN 00000199 48717856390
Nov 15 15:24:09.79: [ 2516]: HylaFAX (tm) Version 4.1.5
Nov 15 15:24:09.79: [ 2516]: <-- [4:ATA\r]
Nov 15 15:24:55.16: [ 2516]: --> [7:+FHS:70]
Nov 15 15:24:55.16: [ 2516]: REMOTE HANGUP: Unspecified Receive Phase B error (code 70)
Nov 15 15:24:55.16: [ 2516]: ANSWER: Ring detected without successful handshake
Nov 15 15:24:55.16: [ 2516]: SESSION END

===================================================================

or like this:

====================================================================

Nov 15 15:17:21.57: [ 2516]: SESSION BEGIN 00000197 48717856390
Nov 15 15:17:21.57: [ 2516]: HylaFAX (tm) Version 4.1.5
Nov 15 15:17:21.57: [ 2516]: <-- [4:ATA\r]
Nov 15 15:17:33.97: [ 2516]: --> [4:+FDM]
Nov 15 15:17:33.97: [ 2516]: ANSWER: DATA CONNECTION
Nov 15 15:17:33.97: [ 2516]: GETTY: START "/sbin/getty -h ttyS1 dx_19200", pid 6035
Nov 15 15:17:43.99: [ 2516]: GETTY: exit status 0400
Nov 15 15:17:44.00: [ 2516]: SESSION END

======================================================================

2. The good fax session log file (received succesfully):

 

Nov 15 13:47:25.71: [ 2516]: SESSION BEGIN 00000182 48717856390
Nov 15 13:47:25.71: [ 2516]: HylaFAX (tm) Version 4.1.5
Nov 15 13:47:25.71: [ 2516]: <-- [4:ATA\r]
Nov 15 13:47:41.37: [ 2516]: --> [4:+FCO]
Nov 15 13:47:41.37: [ 2516]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS1'
Nov 15 13:47:41.37: [ 2516]: RECV FAX: begin
Nov 15 13:47:45.32: [ 2516]: --> [28:+FTI:"         075 7679543" ]
Nov 15 13:47:45.32: [ 2516]: REMOTE TSI "075 7679543"
Nov 15 13:47:45.32: [ 2516]: --> [20:+FCS:1,5,0,2,1,0,0,3]
Nov 15 13:47:45.32: [ 2516]: REMOTE wants 14400 bit/s
Nov 15 13:47:45.32: [ 2516]: REMOTE wants page width 1728 pixels in 215 mm
Nov 15 13:47:45.32: [ 2516]: REMOTE wants unlimited page length
Nov 15 13:47:45.32: [ 2516]: REMOTE wants 7.7 line/mm
Nov 15 13:47:45.32: [ 2516]: REMOTE wants 2-D MR
Nov 15 13:47:45.32: [ 2516]: --> [2:OK]
Nov 15 13:47:45.32: [ 2516]: <-- [7:AT+FDR\r]
Nov 15 13:47:46.87: [ 2516]: --> [20:+FCS:1,5,0,2,1,0,0,3]
Nov 15 13:47:46.87: [ 2516]: REMOTE wants 14400 bit/s
Nov 15 13:47:46.87: [ 2516]: REMOTE wants page width 1728 pixels in 215 mm
Nov 15 13:47:46.87: [ 2516]: REMOTE wants unlimited page length
Nov 15 13:47:46.87: [ 2516]: REMOTE wants 7.7 line/mm
Nov 15 13:47:46.87: [ 2516]: REMOTE wants 2-D MR
Nov 15 13:47:47.47: [ 2516]: --> [7:CONNECT]
Nov 15 13:47:47.47: [ 2516]: RECV: begin page
Nov 15 13:47:47.47: [ 2516]: RECV: send trigger 022
Nov 15 13:47:47.47: [ 2516]: <-- data [1]
Nov 15 13:48:20.02: [ 2516]: RECV: 32730 bytes of data, 1254 total lines
Nov 15 13:48:46.67: [ 2516]: RECV: 28214 bytes of data, 2280 total lines
Nov 15 13:48:46.67: [ 2516]: --> [16:+FPS:1,8E3,0,0,0]
Nov 15 13:48:47.96: [ 2516]: --> [6:+FET:2]
Nov 15 13:48:47.96: [ 2516]: RECV recv EOP (no more pages or documents)
Nov 15 13:48:47.96: [ 2516]: --> [2:OK]
Nov 15 13:48:47.96: [ 2516]: RECV send MCF (message confirmation)
Nov 15 13:48:47.96: [ 2516]: RECV FAX (00000182): from 075 7679543, page 1 in 1:02, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Nov 15 13:48:47.96: [ 2516]: RECV FAX (00000182): recvq/fax00082.tif from 075 7679543, route to <unspecified>, 1 pages in 1:06
Nov 15 13:48:47.96: [ 2516]: <-- [7:AT+FDR\r]
Nov 15 13:48:50.64: [ 2516]: --> [7:+FHS:00]
Nov 15 13:48:50.64: [ 2516]: REMOTE HANGUP: Normal and proper end of connection (code 0)
Nov 15 13:48:50.64: [ 2516]: RECV FAX: bin/faxrcvd "recvq/fax00082.tif" "ttyS1" "00000182" "" "" ""
Nov 15 13:48:54.77: [ 2516]: RECV FAX: end
Nov 15 13:48:54.77: [ 2516]: SESSION END

=================================================================================================

 

I`ve noticed the difference at begginning of log files, it looks like:

 

 

===============BAD FAX==================

Nov 15 15:24:09.79: [ 2516]: <-- [4:ATA\r]
Nov 15 15:24:55.16: [ 2516]: --> [7:+FHS:70]

or  

Nov 15 15:17:21.57: [ 2516]: <-- [4:ATA\r]
Nov 15 15:17:33.97: [ 2516]: --> [4:+FDM]

=======================================

 

=============GOOD FAX==================

and:

Nov 15 13:47:25.71: [ 2516]: <-- [4:ATA\r]
Nov 15 13:47:41.37: [ 2516]: --> [4:+FCO]

=======================================

 

I don`t know what`s wrong, perhaps the fax modem at other side (calling the fax server) or I need to set something up. The OMNI 288s modem is dedicated to work with HYLAFAX to minimize any problems. I use Debian 3.0 and hylafax 4.1.5 version compiled from sources. Thanks for any help.

 

 

****************************************************
Aleksander Buczkowski
Dzia³ Informatyki
Human Resources Partner Sp. z o. o.
ul. Ruska 3/4 Wroc³aw
tel. +48 71 7846367
e-mail:  a.buczkowski@hrpartner.com.pl
****************************************************