[hylafax-users] Errors receiving faxes

["Jerry Stephens" <jerry@printplease.com>]

I am running Hylafax version 4.1.1 on Redhat 7.2. When receiving faxes I
frequently, (95% of the time), get no pages. If I have the customer send the
same fax directly to a dedicated fax machine, it comes over fine. Sending
faxes poses no problem.

Here is the log from the latest session followed by config.ttyS0. Any idea
what the problem might be?

Jerry Stephens
PrintPlease


May 09 08:26:50.35: [ 1472]: SESSION BEGIN 00000027 17027023658655
May 09 08:26:50.35: [ 1472]: HylaFAX (tm) Version 4.1.1
May 09 08:26:50.35: [ 1472]: <-- [4:ATA\r]
May 09 08:26:55.01: [ 1472]: --> [7:CONNECT]
May 09 08:26:55.01: [ 1472]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
May 09 08:26:55.01: [ 1472]: RECV FAX: begin
May 09 08:26:55.03: [ 1472]: <-- data [23]
May 09 08:26:55.03: [ 1472]: <-- data [2]
May 09 08:26:56.63: [ 1472]: --> [7:CONNECT]
May 09 08:26:56.63: [ 1472]: <-- data [10]
May 09 08:26:56.63: [ 1472]: <-- data [2]
May 09 08:26:57.04: [ 1472]: --> [2:OK]
May 09 08:26:57.04: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:26:57.36: [ 1472]: --> [7:CONNECT]
May 09 08:26:58.98: [ 1472]: --> [5:ERROR]
May 09 08:26:58.98: [ 1472]: MODEM Command error
May 09 08:26:58.98: [ 1472]: FCS error
May 09 08:26:58.98: [ 1472]: DELAY 1500 ms
May 09 08:27:00.48: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:27:00.50: [ 1472]: --> [7:CONNECT]
May 09 08:27:00.50: [ 1472]: <-- data [23]
May 09 08:27:00.50: [ 1472]: <-- data [2]
May 09 08:27:02.20: [ 1472]: --> [7:CONNECT]
May 09 08:27:02.20: [ 1472]: <-- data [10]
May 09 08:27:02.20: [ 1472]: <-- data [2]
May 09 08:27:02.63: [ 1472]: --> [2:OK]
May 09 08:27:02.63: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:02.97: [ 1472]: --> [7:CONNECT]
May 09 08:27:05.00: [ 1472]: --> [2:OK]
May 09 08:27:05.00: [ 1472]: REMOTE TSI "7028891674"
May 09 08:27:05.00: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:05.01: [ 1472]: --> [7:CONNECT]
May 09 08:27:05.02: [ 1472]: --> [2:OK]
May 09 08:27:05.02: [ 1472]: REMOTE wants 9600 bit/s
May 09 08:27:05.02: [ 1472]: REMOTE wants page width 1728 pixels in 215 mm
May 09 08:27:05.02: [ 1472]: REMOTE wants unlimited page length 
May 09 08:27:05.02: [ 1472]: REMOTE wants 3.85 line/mm
May 09 08:27:05.02: [ 1472]: REMOTE wants 1-D MR
May 09 08:27:05.02: [ 1472]: RECV training at v.29 9600 bit/s
May 09 08:27:05.02: [ 1472]: <-- [10:AT+FRM=96\r]
May 09 08:27:05.29: [ 1472]: --> [7:CONNECT]
May 09 08:27:06.81: [ 1472]: RECV: TCF 1830 bytes, 22% non-zero, 167
zero-run
May 09 08:27:06.81: [ 1472]: RECV: reject TCF (too many non-zero, max 10%)
May 09 08:27:06.81: [ 1472]: RECV: reject TCF (zero run too short, min 1200)
May 09 08:27:06.81: [ 1472]: --> [10:NO CARRIER]
May 09 08:27:06.81: [ 1472]: DELAY 75 ms
May 09 08:27:06.89: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:27:06.94: [ 1472]: --> [7:CONNECT]
May 09 08:27:06.94: [ 1472]: <-- data [3]
May 09 08:27:06.94: [ 1472]: <-- data [2]
May 09 08:27:08.11: [ 1472]: --> [2:OK]
May 09 08:27:08.11: [ 1472]: TRAINING failed
May 09 08:27:08.11: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:08.36: [ 1472]: --> [7:CONNECT]
May 09 08:27:10.39: [ 1472]: --> [2:OK]
May 09 08:27:10.39: [ 1472]: REMOTE TSI "7028891674"
May 09 08:27:10.39: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:10.40: [ 1472]: --> [7:CONNECT]
May 09 08:27:10.41: [ 1472]: --> [2:OK]
May 09 08:27:10.41: [ 1472]: REMOTE wants 9600 bit/s
May 09 08:27:10.41: [ 1472]: REMOTE wants page width 1728 pixels in 215 mm
May 09 08:27:10.41: [ 1472]: REMOTE wants unlimited page length 
May 09 08:27:10.41: [ 1472]: REMOTE wants 3.85 line/mm
May 09 08:27:10.41: [ 1472]: REMOTE wants 1-D MR
May 09 08:27:10.41: [ 1472]: RECV training at v.29 9600 bit/s
May 09 08:27:10.41: [ 1472]: <-- [10:AT+FRM=96\r]
May 09 08:27:10.69: [ 1472]: --> [7:CONNECT]
May 09 08:27:12.21: [ 1472]: RECV: TCF 1829 bytes, 72% non-zero, 14 zero-run
May 09 08:27:12.21: [ 1472]: RECV: reject TCF (too many non-zero, max 10%)
May 09 08:27:12.21: [ 1472]: RECV: reject TCF (zero run too short, min 1200)
May 09 08:27:12.21: [ 1472]: --> [10:NO CARRIER]
May 09 08:27:12.21: [ 1472]: DELAY 75 ms
May 09 08:27:12.29: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:27:12.34: [ 1472]: --> [7:CONNECT]
May 09 08:27:12.34: [ 1472]: <-- data [3]
May 09 08:27:12.34: [ 1472]: <-- data [2]
May 09 08:27:13.32: [ 1472]: --> [2:OK]
May 09 08:27:13.32: [ 1472]: TRAINING failed
May 09 08:27:13.32: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:13.62: [ 1472]: --> [7:CONNECT]
May 09 08:27:15.62: [ 1472]: --> [2:OK]
May 09 08:27:15.62: [ 1472]: REMOTE TSI "7028891674"
May 09 08:27:15.62: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:15.63: [ 1472]: --> [7:CONNECT]
May 09 08:27:15.64: [ 1472]: --> [2:OK]
May 09 08:27:15.64: [ 1472]: REMOTE wants 9600 bit/s
May 09 08:27:15.64: [ 1472]: REMOTE wants page width 1728 pixels in 215 mm
May 09 08:27:15.64: [ 1472]: REMOTE wants unlimited page length 
May 09 08:27:15.64: [ 1472]: REMOTE wants 3.85 line/mm
May 09 08:27:15.64: [ 1472]: REMOTE wants 1-D MR
May 09 08:27:15.64: [ 1472]: RECV training at v.29 9600 bit/s
May 09 08:27:15.64: [ 1472]: <-- [10:AT+FRM=96\r]
May 09 08:27:15.92: [ 1472]: --> [7:CONNECT]
May 09 08:27:17.44: [ 1472]: RECV: TCF 1830 bytes, 49% non-zero, 65 zero-run
May 09 08:27:17.44: [ 1472]: RECV: reject TCF (too many non-zero, max 10%)
May 09 08:27:17.44: [ 1472]: RECV: reject TCF (zero run too short, min 1200)
May 09 08:27:17.44: [ 1472]: --> [10:NO CARRIER]
May 09 08:27:17.44: [ 1472]: DELAY 75 ms
May 09 08:27:17.52: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:27:17.57: [ 1472]: --> [7:CONNECT]
May 09 08:27:17.57: [ 1472]: <-- data [3]
May 09 08:27:17.57: [ 1472]: <-- data [2]
May 09 08:27:18.71: [ 1472]: --> [2:OK]
May 09 08:27:18.71: [ 1472]: TRAINING failed
May 09 08:27:18.71: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:18.96: [ 1472]: --> [7:CONNECT]
May 09 08:27:21.00: [ 1472]: --> [2:OK]
May 09 08:27:21.00: [ 1472]: REMOTE TSI "7028891674"
May 09 08:27:21.00: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:27:21.01: [ 1472]: --> [7:CONNECT]
May 09 08:27:21.02: [ 1472]: --> [2:OK]
May 09 08:27:21.02: [ 1472]: REMOTE wants 7200 bit/s
May 09 08:27:21.02: [ 1472]: REMOTE wants page width 1728 pixels in 215 mm
May 09 08:27:21.02: [ 1472]: REMOTE wants unlimited page length 
May 09 08:27:21.02: [ 1472]: REMOTE wants 3.85 line/mm
May 09 08:27:21.02: [ 1472]: REMOTE wants 1-D MR
May 09 08:27:21.02: [ 1472]: RECV training at v.29 7200 bit/s
May 09 08:27:21.02: [ 1472]: <-- [10:AT+FRM=72\r]
May 09 08:27:21.29: [ 1472]: --> [7:CONNECT]
May 09 08:27:22.81: [ 1472]: RECV: TCF 1376 bytes, 2% non-zero, 1216
zero-run
May 09 08:27:22.81: [ 1472]: --> [10:NO CARRIER]
May 09 08:27:22.81: [ 1472]: DELAY 75 ms
May 09 08:27:22.89: [ 1472]: TRAINING succeeded
May 09 08:27:22.89: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:27:22.94: [ 1472]: --> [7:CONNECT]
May 09 08:27:22.94: [ 1472]: <-- data [3]
May 09 08:27:22.94: [ 1472]: <-- data [2]
May 09 08:27:24.16: [ 1472]: --> [2:OK]
May 09 08:27:24.16: [ 1472]: <-- [10:AT+FRM=72\r]
May 09 08:27:24.92: [ 1472]: --> [7:CONNECT]
May 09 08:27:24.92: [ 1472]: RECV: begin page
May 09 08:28:02.90: [ 1472]: RECV: 1071 total lines, 23 bad lines, 8
consecutive bad lines
May 09 08:28:02.90: [ 1472]: RECV: REJECT page quality, 8-line run (max 5)
May 09 08:28:02.90: [ 1472]: RECV: end page
May 09 08:28:02.90: [ 1472]: --> [10:NO CARRIER]
May 09 08:28:02.90: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:28:03.09: [ 1472]: --> [7:CONNECT]
May 09 08:28:04.06: [ 1472]: --> [2:OK]
May 09 08:28:04.06: [ 1472]: RECV recv EOP (no more pages or documents)
May 09 08:28:04.06: [ 1472]: DELAY 75 ms
May 09 08:28:04.14: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:28:04.16: [ 1472]: --> [7:CONNECT]
May 09 08:28:04.16: [ 1472]: <-- data [3]
May 09 08:28:04.16: [ 1472]: <-- data [2]
May 09 08:28:05.32: [ 1472]: --> [2:OK]
May 09 08:28:05.32: [ 1472]: RECV send RTN (retrain negative)
May 09 08:28:05.32: [ 1472]: <-- [9:AT+FRH=3\r]
May 09 08:28:05.59: [ 1472]: --> [7:CONNECT]
May 09 08:28:06.64: [ 1472]: --> [2:OK]
May 09 08:28:06.64: [ 1472]: RECV recv DCN
May 09 08:28:06.64: [ 1472]: RECV FAX (00000027): recvq/fax00012.tif from
7028891674, route to <unspecified>, 0 pages in 1:11
May 09 08:28:06.64: [ 1472]: RECV FAX: COMREC received DCN
May 09 08:28:06.64: [ 1472]: <-- [9:AT+FTH=3\r]
May 09 08:28:06.65: [ 1472]: --> [7:CONNECT]
May 09 08:28:06.65: [ 1472]: <-- data [3]
May 09 08:28:06.65: [ 1472]: <-- data [2]
May 09 08:28:07.80: [ 1472]: --> [2:OK]
May 09 08:28:07.80: [ 1472]: RECV FAX (00000027): session with 7028891674
terminated abnormally: COMREC received DCN
May 09 08:28:07.80: [ 1472]: RECV FAX: bin/faxrcvd "recvq/fax00012.tif"
"ttyS0" "00000027" "COMREC received DCN" "" ""
May 09 08:28:08.01: [ 1472]: RECV FAX: end
May 09 08:28:08.01: [ 1472]: SESSION END

# $Id: gvc-288,v 1.1.1.1 1998/10/12 20:47:47 root Exp $
#
# HylaFAX Facsimile Software
#
# Copyright (c) 1990-1996 Sam Leffler
# Copyright (c) 1991-1996 Silicon Graphics, Inc.
# HylaFAX is a trademark of Silicon Graphics, Inc.
# 
# Permission to use, copy, modify, distribute, and sell this software and 
# its documentation for any purpose is hereby granted without fee, provided
# that (i) the above copyright notices and this permission notice appear in
# all copies of the software and related documentation, and (ii) the names
of
# Sam Leffler and Silicon Graphics may not be used in any advertising or
# publicity relating to the software without the specific, prior written
# permission of Sam Leffler and Silicon Graphics.
# 
# THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, 
# EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY 
# WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
# 
# IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR
# ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND,
# OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
# WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF 
# LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE 
# OF THIS SOFTWARE.
#

#
# Configuration for a GVC MAXTech 288 RC288DPi-based Class 2 modem.
# Tested with firmware rev KA1131-00.
#
#
CountryCode:		1
AreaCode:		702
FAXNumber:		"702 365-8655"
LongDistancePrefix:	1
InternationalPrefix:	011
DialStringRules:	etc/dialrules
ServerTracing:		1
SessionTracing:		11
RecvFileMode:		0600
LogFileMode:		0600
DeviceMode:		0600
RingsBeforeAnswer:	"1 "
SpeakerVolume:		off
GettyArgs:		"-h %l dx_%s"
LocalIdentifier:	PrintPlease
TagLineFont:		etc/lutRS18.pcf
TagLineFormat:		"From %%l|%c|Page %%P of %%T"
MaxRecvPages:		50
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:		Class1		# use class 1 interface
ModemRate:		38400		# locked for fax sending&receiving
ModemFlowControl:	rtscts		# default
#
ModemNoFlowCmd:		AT\Q0		# disable flow control cmd
ModemSoftFlowCmd:	AT\Q1		# software flow control cmd
ModemHardFlowCmd:	AT\Q3		# hardware flow control cmd
ModemSetupDTRCmd:	AT&D3		# DTR off causes modem to reset
ModemSetupDCDCmd:	AT&C1		# DCD follows carrier
#
ModemMfrQueryCmd:	AT+FMFR?	# Class 2 commands work in Class 0
ModemModelQueryCmd:	AT+FMDL?	# actually shows 144DPI
ModemRevQueryCmd:	AT+FREV?	# firmware revision info
#
ModemDialCmd:		ATDT%s		# T for tone dialing

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