Re: [hylafax-users] Anyone had success with HylaFAX and ZyXel Omni 56K modem?

["Jay R. Ashworth" <jra@baylink.com>]

On Thu, Nov 08, 2001 at 10:24:16AM -0800, Miles K. Forrest wrote:
> I'm having a terrible time getting HylaFAX to work properly.  I'm using 
> Mandrake 8.0 with version hylafax-server-4.1-0.11 (rpm install) with a 

I suspect that's supposed to be "4.1.0-11"; if it's not, perhaps the
RPM builder needs to fix his numbering.

It would be productive to make certain that the person building RPM's
for Mandrake is actually using the production release... now that we
finally have one.  ;-)

> When I send faxes from my home office, it receives practically 100% of 
> the time from either my fax modem or my stand-alone fax machine. 

Well, that's promising.

> However, about 30% of the time other fax jobs from various recipients 
> fail.  Here's a sample failed job:
> 
> Nov 07 14:58:25.49: [ 1506]: RECV: begin page
> Nov 07 14:58:25.49: [ 1506]: RECV: send trigger 022
> Nov 07 14:58:25.49: [ 1506]: <-- data [1]
> Nov 07 14:58:38.93: [ 1506]: RECV: 24149 bytes of data, 8 total lines
> Nov 07 14:58:40.40: [ 1506]: --> [14:+FPS:2,5,3,3,0]
> Nov 07 14:58:40.40: [ 1506]: --> [2:OK]
> Nov 07 14:59:10.40: [ 1506]: MODEM <Timeout>
> Nov 07 14:59:10.40: [ 1506]: REMOTE HANGUP: Unspecified Phase C error, 
> including too much delay between TCF and +FDR command (code 90)
> Nov 07 14:59:10.40: [ 1506]: RECV FAX (00000495): recvq/fax00334.tif 
> from D&B, route
> to <unspecified>, 0 pages in 0:51
> Nov 07 14:59:10.40: [ 1506]: RECV FAX: Unspecified Phase C error, 
> including too much delay between TCF and +FDR command

I can't say for sure, but this feels like a flow control problem to me.
Normally, though, those will mess up *all* your calls.

Is it a *specific* set of fax machines that fail repeatably?  Or, to
put it another way, how wide is the universe of sending fax machines.
No fax device is 100.0% perfect, even dedicated fax machines
occasionally can't talk to one another; it's possible that you've just
hit the jackpot, if the sender group is small (say, 10 or less).

Oh, are you running in class 1?  :-)

> how can this be fixed?  Is the HylaFAX project active, or should I be 
> looking somewhere else for a fax solution?  I'm sure that this is a 
> problem that can be solved with this modem since other people have had 
> great success with the Zyxel modems.

You bet we're active.  Not as much as we'd like to be, honestly; good
C++ and fax programmers ain't easy to come by... why do you think
RightFAX is up in 5 digits?  :-)

I suspect you'll see some other answers in the next 24-48 hours, too.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra@baylink.com
Member of the Technical Staff     Baylink                             RFC 2100
The Suncoast Freenet         The Things I Think
Tampa Bay, Florida        http://baylink.pitas.com             +1 727 804 5015

   "If you don't have a dream; how're you gonna have a dream come true?"
     -- Captain Sensible, The Damned (from South Pacific's "Happy Talk")


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