[hylafax-users] bad image received

[SCHNEIDER Laurent <SCHNEILA@eps.e-i.com>]

Title: bad image received

My config :
- hylafax 4.1beta3-1 on linux redhat 7.1
- two Multitech MT2834ZDXF (recommended on http://www.hylafax.org/modems.php )

I use hylafax dayly and it works good. Neitherthemore, I have one persistent problem with one recipient.
I fax a one page document (without cover page, a true one page document) and whatever the maxSignallingRate, the minScanlineTime, the supports2DEncoding, the supportsHighRes, the recipient says "RTN (retrain negative)".

RTN means bad image received.
What can I do ? Here's the fax session log and the info file for the recipient.

sep 04 11:20:01.65: [ 1189]: SESSION BEGIN 00000255 33145464823
sep 04 11:20:01.65: [ 1189]: SEND FAX: JOB 198 DEST 0145464823 COMMID 00000255
sep 04 11:20:01.65: [ 1189]: DELAY 2600 ms
sep 04 11:20:04.25: [ 1189]: <-- [4:ATZ\r]
sep 04 11:20:04.70: [ 1189]: --> [3:ATZ]
sep 04 11:20:04.70: [ 1189]: --> [2:OK]
sep 04 11:20:04.70: [ 1189]: <-- [15:ATE0V1Q0S0=0H0\r]
sep 04 11:20:04.87: [ 1189]: --> [14:ATE0V1Q0S0=0H0]
sep 04 11:20:04.87: [ 1189]: --> [2:OK]
sep 04 11:20:04.87: [ 1189]: <-- [21:ATS8=2S7=60&E4&D3&C1\r]
sep 04 11:20:05.04: [ 1189]: --> [2:OK]
sep 04 11:20:05.04: [ 1189]: <-- [12:AT+FCLASS=2\r]
sep 04 11:20:05.20: [ 1189]: --> [2:OK]
sep 04 11:20:05.20: [ 1189]: <-- [10:AT+FTBC=0\r]
sep 04 11:20:05.36: [ 1189]: --> [2:OK]
sep 04 11:20:05.36: [ 1189]: <-- [10:AT+FBOR=0\r]
sep 04 11:20:05.52: [ 1189]: --> [2:OK]
sep 04 11:20:05.52: [ 1189]: <-- [13:AT+FPHCTO=30\r]
sep 04 11:20:05.68: [ 1189]: --> [2:OK]
sep 04 11:20:05.68: [ 1189]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
sep 04 11:20:05.85: [ 1189]: --> [2:OK]
sep 04 11:20:05.85: [ 1189]: <-- [5:ATM0\r]
sep 04 11:20:06.01: [ 1189]: --> [2:OK]
sep 04 11:20:06.01: [ 1189]: <-- [12:AT+FCLASS=2\r]
sep 04 11:20:06.27: [ 1189]: --> [2:OK]
sep 04 11:20:06.27: [ 1189]: <-- [10:AT+FTBC=0\r]
sep 04 11:20:06.53: [ 1189]: --> [2:OK]
sep 04 11:20:06.53: [ 1189]: <-- [10:AT+FBOR=0\r]
sep 04 11:20:06.79: [ 1189]: --> [2:OK]
sep 04 11:20:06.79: [ 1189]: <-- [13:AT+FPHCTO=30\r]
sep 04 11:20:07.05: [ 1189]: --> [2:OK]
sep 04 11:20:07.05: [ 1189]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]
sep 04 11:20:07.32: [ 1189]: --> [2:OK]
sep 04 11:20:07.32: [ 1189]: <-- [14:AT+FLID="EPS"\r]
sep 04 11:20:07.58: [ 1189]: --> [2:OK]
sep 04 11:20:07.58: [ 1189]: DIAL 0145464823
sep 04 11:20:07.58: [ 1189]: <-- [17:ATDT00145464823@\r]
sep 04 11:21:00.51: [ 1189]: --> [5:+FCON]
sep 04 11:21:03.13: [ 1189]: --> [60:+FNSF:BC 53 F2 80 46 04 01 70 12 00 01 41 01 54 00 00 00 01 ]
sep 04 11:21:03.13: [ 1189]: REMOTE NSF "BC 53 F2 80 46 04 01 70 12 00 01 41 01 54 00 00 00 01"
sep 04 11:21:03.13: [ 1189]: NSF remote fax equipment: unknown
sep 04 11:21:03.13: [ 1189]: --> [28:+FCSI:"                    "]
sep 04 11:21:03.13: [ 1189]: REMOTE CSI ""
sep 04 11:21:03.13: [ 1189]: --> [21:+FDIS:1,5,0,2,1,0,0,0]
sep 04 11:21:03.13: [ 1189]: --> [2:OK]
sep 04 11:21:03.13: [ 1189]: REMOTE best rate 14400 bit/s
sep 04 11:21:03.13: [ 1189]: REMOTE max page width 1728 pixels in 215 mm
sep 04 11:21:03.13: [ 1189]: REMOTE max unlimited page length
sep 04 11:21:03.13: [ 1189]: REMOTE best vres 7.7 line/mm
sep 04 11:21:03.13: [ 1189]: REMOTE best format 2-D MR
sep 04 11:21:03.13: [ 1189]: REMOTE best 0 ms/scanline
sep 04 11:21:03.13: [ 1189]: USE 9600 bit/s
sep 04 11:21:03.13: [ 1189]: USE 40 ms/scanline
sep 04 11:21:03.13: [ 1189]: SEND file "docq/doc175.ps;00"
sep 04 11:21:03.13: [ 1189]: USE page width 1728 pixels in 215 mm
sep 04 11:21:03.13: [ 1189]: USE unlimited page length
sep 04 11:21:03.13: [ 1189]: USE 3.85 line/mm
sep 04 11:21:03.13: [ 1189]: USE 1-D MR
sep 04 11:21:03.13: [ 1189]: <-- [24:AT+FDIS=0,3,0,2,0,0,0,7\r]
sep 04 11:21:03.45: [ 1189]: --> [2:OK]
sep 04 11:21:03.45: [ 1189]: <-- [7:AT+FDT\r]
sep 04 11:21:10.19: [ 1189]: --> [21:+FDCS:0,3,0,2,0,0,0,7]
sep 04 11:21:10.19: [ 1189]: --> [7:CONNECT]
sep 04 11:21:10.19: [ 1189]: SEND wait for XON
sep 04 11:21:10.19: [ 1189]: --> [1:^Q]
sep 04 11:21:10.19: [ 1189]: SEND begin page
sep 04 11:21:10.19: [ 1189]: <-- data [1027]
sep 04 11:21:10.19: [ 1189]: <-- data [1024]
sep 04 11:21:10.19: [ 1189]: <-- data [1024]
sep 04 11:21:10.19: [ 1189]: <-- data [1024]
sep 04 11:21:10.19: [ 1189]: <-- data [1024]
sep 04 11:21:11.19: [ 1189]: <-- data [1024]
sep 04 11:21:11.19: [ 1189]: <-- data [1024]
sep 04 11:21:11.19: [ 1189]: <-- data [1029]
sep 04 11:21:13.37: [ 1189]: <-- data [1027]
sep 04 11:21:17.44: [ 1189]: <-- data [1026]
sep 04 11:21:19.13: [ 1189]: <-- data [1027]
sep 04 11:21:22.42: [ 1189]: <-- data [1025]
sep 04 11:21:23.97: [ 1189]: <-- data [1024]
sep 04 11:21:26.99: [ 1189]: <-- data [1024]
sep 04 11:21:28.46: [ 1189]: <-- data [1025]
sep 04 11:21:29.89: [ 1189]: <-- data [1024]
sep 04 11:21:32.04: [ 1189]: <-- data [1024]
sep 04 11:21:32.98: [ 1189]: <-- data [1024]
sep 04 11:21:33.95: [ 1189]: <-- data [1024]
sep 04 11:21:34.95: [ 1189]: <-- data [1024]
sep 04 11:21:36.55: [ 1189]: <-- data [1024]
sep 04 11:21:39.79: [ 1189]: <-- data [1024]
sep 04 11:21:41.39: [ 1189]: <-- data [1024]
sep 04 11:21:44.50: [ 1189]: <-- data [963]
sep 04 11:21:46.05: [ 1189]: SENT 24515 bytes of data
sep 04 11:21:46.05: [ 1189]: <-- data [2]
sep 04 11:21:46.05: [ 1189]: SEND end page
sep 04 11:21:57.94: [ 1189]: --> [56:^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q]

sep 04 11:21:57.94: [ 1189]: --> [2:OK]
sep 04 11:21:57.94: [ 1189]: SEND send EOP (no more pages or documents)
sep 04 11:21:57.94: [ 1189]: <-- [9:AT+FET=2\r]
sep 04 11:22:08.50: [ 1189]: --> [7:+FPTS:2]
sep 04 11:22:08.50: [ 1189]: --> [2:OK]
sep 04 11:22:08.50: [ 1189]: SEND recv RTN (retrain negative)
sep 04 11:22:08.50: [ 1189]: <-- [24:AT+FDIS=0,2,0,2,0,0,0,7\r]
sep 04 11:22:08.77: [ 1189]: --> [2:OK]
sep 04 11:22:08.77: [ 1189]: <-- [7:AT+FDT\r]
sep 04 11:22:15.56: [ 1189]: --> [21:+FDCS:0,2,0,2,0,0,0,7]
sep 04 11:22:15.56: [ 1189]: --> [7:CONNECT]
sep 04 11:22:15.56: [ 1189]: SEND wait for XON
sep 04 11:22:15.56: [ 1189]: --> [1:^Q]
sep 04 11:22:15.56: [ 1189]: SEND begin page
sep 04 11:22:15.56: [ 1189]: <-- data [1027]
sep 04 11:22:15.56: [ 1189]: <-- data [1024]
sep 04 11:22:15.56: [ 1189]: <-- data [1024]
sep 04 11:22:15.56: [ 1189]: <-- data [1024]
sep 04 11:22:15.56: [ 1189]: <-- data [1024]
sep 04 11:22:16.56: [ 1189]: <-- data [1024]
sep 04 11:22:16.56: [ 1189]: <-- data [1024]
sep 04 11:22:16.56: [ 1189]: <-- data [1029]
sep 04 11:22:18.87: [ 1189]: <-- data [1027]
sep 04 11:22:23.00: [ 1189]: <-- data [1026]
sep 04 11:22:24.70: [ 1189]: <-- data [1027]
sep 04 11:22:28.03: [ 1189]: <-- data [1025]
sep 04 11:22:29.60: [ 1189]: <-- data [1024]
sep 04 11:22:32.65: [ 1189]: <-- data [1024]
sep 04 11:22:34.14: [ 1189]: <-- data [1025]
sep 04 11:22:35.62: [ 1189]: <-- data [1024]
sep 04 11:22:37.90: [ 1189]: <-- data [1024]
sep 04 11:22:39.10: [ 1189]: <-- data [1024]
sep 04 11:22:40.25: [ 1189]: <-- data [1024]
sep 04 11:22:41.39: [ 1189]: <-- data [1024]
sep 04 11:22:44.52: [ 1189]: <-- data [1024]
sep 04 11:22:46.18: [ 1189]: <-- data [1024]
sep 04 11:22:49.51: [ 1189]: <-- data [1024]
sep 04 11:22:51.20: [ 1189]: <-- data [963]
sep 04 11:22:52.86: [ 1189]: SENT 24515 bytes of data
sep 04 11:22:52.86: [ 1189]: <-- data [2]
sep 04 11:22:52.87: [ 1189]: SEND end page
sep 04 11:23:04.95: [ 1189]: --> [56:^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q]

sep 04 11:23:04.95: [ 1189]: --> [2:OK]
sep 04 11:23:04.95: [ 1189]: SEND send EOP (no more pages or documents)
sep 04 11:23:04.95: [ 1189]: <-- [9:AT+FET=2\r]
sep 04 11:23:15.57: [ 1189]: --> [7:+FPTS:2]
sep 04 11:23:15.57: [ 1189]: --> [2:OK]
sep 04 11:23:15.57: [ 1189]: SEND recv RTN (retrain negative)
sep 04 11:23:15.57: [ 1189]: <-- [24:AT+FDIS=0,1,0,2,0,0,0,7\r]
sep 04 11:23:15.84: [ 1189]: --> [2:OK]
sep 04 11:23:15.84: [ 1189]: <-- [7:AT+FDT\r]
sep 04 11:23:22.12: [ 1189]: --> [21:+FDCS:0,1,0,2,0,0,0,7]
sep 04 11:23:22.12: [ 1189]: --> [7:CONNECT]
sep 04 11:23:22.12: [ 1189]: SEND wait for XON
sep 04 11:23:22.12: [ 1189]: --> [1:^Q]
sep 04 11:23:22.12: [ 1189]: SEND begin page
sep 04 11:23:22.12: [ 1189]: <-- data [1027]
sep 04 11:23:22.12: [ 1189]: <-- data [1024]
sep 04 11:23:22.12: [ 1189]: <-- data [1024]
sep 04 11:23:22.12: [ 1189]: <-- data [1024]
sep 04 11:23:22.12: [ 1189]: <-- data [1024]
sep 04 11:23:23.12: [ 1189]: <-- data [1024]
sep 04 11:23:23.12: [ 1189]: <-- data [1024]
sep 04 11:23:23.12: [ 1189]: <-- data [1029]
sep 04 11:23:26.57: [ 1189]: <-- data [1027]
sep 04 11:23:30.78: [ 1189]: <-- data [1026]
sep 04 11:23:32.50: [ 1189]: <-- data [1027]
sep 04 11:23:35.86: [ 1189]: <-- data [1025]
sep 04 11:23:37.46: [ 1189]: <-- data [1024]
sep 04 11:23:40.53: [ 1189]: <-- data [1024]
sep 04 11:23:42.04: [ 1189]: <-- data [1025]
sep 04 11:23:43.65: [ 1189]: <-- data [1024]
sep 04 11:23:46.58: [ 1189]: <-- data [1024]
sep 04 11:23:48.05: [ 1189]: <-- data [1024]
sep 04 11:23:50.96: [ 1189]: <-- data [1024]
sep 04 11:23:52.34: [ 1189]: <-- data [1024]
sep 04 11:23:53.98: [ 1189]: <-- data [1024]
sep 04 11:23:57.25: [ 1189]: <-- data [1024]
sep 04 11:23:58.89: [ 1189]: <-- data [1024]
sep 04 11:24:02.23: [ 1189]: <-- data [963]
sep 04 11:24:03.89: [ 1189]: SENT 24515 bytes of data
sep 04 11:24:03.90: [ 1189]: <-- data [2]
sep 04 11:24:03.90: [ 1189]: SEND end page
sep 04 11:24:15.47: [ 1189]: --> [58:^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q^S^Q]

sep 04 11:24:15.47: [ 1189]: --> [2:OK]
sep 04 11:24:15.47: [ 1189]: SEND send EOP (no more pages or documents)
sep 04 11:24:15.47: [ 1189]: <-- [9:AT+FET=2\r]sep 04 11:24:26.25: [ 1189]: --> [2:OK]
sep 04 11:24:26.25: [ 1189]: SEND recv RTN (retrain negative)
sep 04 11:24:26.25: [ 1189]: <-- [6:AT+FK\r]
sep 04 11:24:27.88: [ 1189]: --> [7:+FHNG:2]
sep 04 11:24:27.88: [ 1189]: REMOTE HANGUP: Call aborted,  from +FK or <CAN> (code 2)
sep 04 11:24:28.26: [ 1189]: --> [2:OK]
sep 04 11:24:28.26: [ 1189]: SEND FAILED: Unable to transmit page (giving up after 3 attempts); too many attempts to dial

sep 04 11:24:28.26: [ 1189]: <-- [5:ATH0\r]
sep 04 11:24:28.52: [ 1189]: --> [2:OK]
sep 04 11:24:28.52: [ 1189]: SESSION END
sep 04 11:24:26.25: [ 1189]: --> [7:+FPTS:2]

&supportsHighRes:no
&supports2DEncoding:no
supportsPostScript:no
calledBefore:yes
maxPageWidth:1728
maxPageLength:-1
&maxSignallingRate:"9600"
&minScanlineTime:"40ms"
remoteCSI:""
sendFailures:3
lastSendFailure:"Unable to transmit page (giving up after 3 attempts)"
dialFailures:0
lastDialFailure:"Busy signal detected"
&pagingProtocol:"ixo"