[hylafax-users] Cannot read tiff

["Warren Wagener" <warren@bandm.co.nz>]

Hi,

I have a problem receiving faxes from one location. All other tiff files are
ok.

We get a resultant 4 page "blank" tiff that cannot be opened
using a variety of image viewers.

Configuration HylaFAX 4.1 beta3
Rockwell 28800 based modem
RedHat 6.2

Log file for offending session...

Aug 31 12:03:51.80: [ 3916]: SESSION BEGIN 00000314 6463569273
Aug 31 12:03:51.82: [ 3916]: <-- [4:ATA\r]
Aug 31 12:04:00.44: [ 3916]: --> [5:+FCON]
Aug 31 12:04:00.45: [ 3916]: MODEM set baud rate: 19200 baud (flow control
unchanged)
Aug 31 12:04:00.45: [ 3916]: MODEM set baud rate: 19200 baud, input flow
XON/XOFF, output flow XON/XOFF
Aug 31 12:04:00.45: [ 3916]: ANSWER: FAX CONNECTION
Aug 31 12:04:00.45: [ 3916]: STATE CHANGE: ANSWERING -> RECEIVING
Aug 31 12:04:00.45: [ 3916]: MODEM input buffering enabled
Aug 31 12:04:00.45: [ 3916]: RECV FAX: begin
Aug 31 12:04:02.04: [ 3916]: --> [29:+FTSI: "           095732360"]
Aug 31 12:04:02.04: [ 3916]: REMOTE TSI "095732360"
Aug 31 12:04:02.46: [ 3916]: --> [22:+FDCS: 1,3,2,2,0,0,0,0]
Aug 31 12:04:02.46: [ 3916]: REMOTE wants 9600 bit/s
Aug 31 12:04:02.46: [ 3916]: REMOTE wants page width 2432 pixels in 303 mm
Aug 31 12:04:02.46: [ 3916]: REMOTE wants unlimited page length
Aug 31 12:04:02.46: [ 3916]: REMOTE wants 7.7 line/mm
Aug 31 12:04:02.46: [ 3916]: REMOTE wants 1-D MR
Aug 31 12:04:02.57: [ 3916]: --> [2:OK]
Aug 31 12:04:02.59: [ 3916]: <-- [7:AT+FDR\r]
Aug 31 12:04:04.37: [ 3916]: --> [5:+FCFR]
Aug 31 12:04:06.68: [ 3916]: --> [22:+FDCS: 1,3,2,2,0,0,0,0]
Aug 31 12:04:06.68: [ 3916]: REMOTE wants 9600 bit/s
Aug 31 12:04:06.68: [ 3916]: REMOTE wants page width 2432 pixels in 303 mm
Aug 31 12:04:06.68: [ 3916]: REMOTE wants unlimited page length
Aug 31 12:04:06.68: [ 3916]: REMOTE wants 7.7 line/mm
Aug 31 12:04:06.68: [ 3916]: REMOTE wants 1-D MR
Aug 31 12:04:06.68: [ 3916]: --> [7:CONNECT]
Aug 31 12:04:06.68: [ 3916]: RECV: begin page
Aug 31 12:04:06.68: [ 3916]: MODEM set XON/XOFF/FLUSH: input ignored, output
generated
Aug 31 12:04:06.68: [ 3916]: RECV: send trigger 022
Aug 31 12:04:06.68: [ 3916]: <-- data [1]
Aug 31 12:04:06.90: [ 3916]: RECV/CQ: Bad 1D pixel count, row 0, got 1728,
expected 2432
Aug 31 12:04:06.90: [ 3916]: RECV/CQ: Bad 1D pixel count, row 1, got 1728,
expected 2432
Aug 31 12:04:06.90: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2, got 1728,
expected 2432
Aug 31 12:04:06.90: [ 3916]: RECV/CQ: Bad 1D pixel count, row 3, got 1728,
expected 2432
Aug 31 12:04:06.90: [ 3916]: RECV/CQ: Bad 1D pixel count, row 4, got 1728,
expected 2432
Aug 31 12:04:07.01: [ 3916]: RECV/CQ: Bad 1D pixel count, row 5, got 1728,
expected 2432
Aug 31 12:04:07.01: [ 3916]: RECV/CQ: Bad 1D pixel count, row 6, got 1728,
expected 2432
Aug 31 12:04:07.12: [ 3916]: RECV/CQ: Bad 1D pixel count, row 7, got 1728,
expected 2432
Aug 31 12:04:07.23: [ 3916]: RECV/CQ: Bad 1D pixel count, row 8, got 1728,
expected 2432
Aug 31 12:04:07.34: [ 3916]: RECV/CQ: Bad 1D pixel count, row 9, got 1728,
expected 2432
Aug 31 12:04:07.34: [ 3916]: RECV/CQ: Bad 1D pixel count, row 10, got 1728,
expected 2432
Aug 31 12:04:07.45: [ 3916]: RECV/CQ: Bad 1D pixel count, row 11, got 1728,
expected 2432
Aug 31 12:04:07.56: [ 3916]: RECV/CQ: Bad 1D pixel count, row 12, got 1728,
expected 2432
Aug 31 12:04:07.67: [ 3916]: RECV/CQ: Bad 1D pixel count, row 13, got 1728,
expected 2432
Aug 31 12:04:07.78: [ 3916]: RECV/CQ: Bad 1D pixel count, row 14, got 1728,
expected 2432
.
.
Aug 31 12:04:51.72: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2313, got 0,
expected 2432
Aug 31 12:04:52.11: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2314, got 0,
expected 2432
Aug 31 12:04:52.11: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2315, got 0,
expected 2432
Aug 31 12:04:52.11: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2316, got 0,
expected 2432
Aug 31 12:04:52.11: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2317, got 0,
expected 2432
Aug 31 12:04:52.11: [ 3916]: RECV/CQ: Adjusting for trailing noise (2318
run)
Aug 31 12:04:52.11: [ 3916]: RECV: 0 total lines, 0 bad lines, 0 consecutive
bad lines
Aug 31 12:04:52.11: [ 3916]: MODEM set XON/XOFF/DRAIN: input interpreted,
output disabled
Aug 31 12:04:52.11: [ 3916]: --> [17:+FPTS: 1,2219,0,0]
Aug 31 12:04:53.44: [ 3916]: --> [7:+FET: 0]
Aug 31 12:04:53.44: [ 3916]: RECV recv MPS (more pages, same document)
Aug 31 12:04:53.55: [ 3916]: --> [2:OK]
Aug 31 12:04:53.55: [ 3916]: RECV send MCF (message confirmation)
Aug 31 12:04:53.55: [ 3916]: RECV FAX (00000314): from 095732360, page 1 in
0:51, INF, 7.7 line/mm, 1-D MR, 9600 bit/s
Aug 31 12:04:53.55: [ 3916]: <-- [7:AT+FDR\r]
Aug 31 12:04:56.48: [ 3916]: --> [7:CONNECT]
Aug 31 12:04:56.48: [ 3916]: RECV: begin page
Aug 31 12:04:56.48: [ 3916]: MODEM set XON/XOFF/FLUSH: input ignored, output
generated
Aug 31 12:04:56.48: [ 3916]: RECV: send trigger 022
Aug 31 12:04:56.48: [ 3916]: <-- data [1]
Aug 31 12:04:56.70: [ 3916]: RECV/CQ: Bad 1D pixel count, row 0, got 1728,
expected 2432
Aug 31 12:04:56.70: [ 3916]: RECV/CQ: Bad 1D pixel count, row 1, got 1728,
expected 2432
Aug 31 12:04:56.70: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2, got 1728,
expected 2432
Aug 31 12:04:56.70: [ 3916]: RECV/CQ: Bad 1D pixel count, row 3, got 1728,
expected 2432
.
.
.
and so on until I get this at the end of the log.
.
.
Aug 31 12:06:30.98: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2316, got 0,
expected 2432
Aug 31 12:06:30.98: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2317, got 0,
expected 2432
Aug 31 12:06:30.98: [ 3916]: RECV/CQ: Bad 1D pixel count, row 2318, got 0,
expected 2432
Aug 31 12:06:30.98: [ 3916]: RECV/CQ: Adjusting for trailing noise (2319
run)
Aug 31 12:06:30.98: [ 3916]: RECV: 0 total lines, 0 bad lines, 0 consecutive
bad lines
Aug 31 12:06:30.98: [ 3916]: MODEM set XON/XOFF/DRAIN: input interpreted,
output disabled
Aug 31 12:06:31.10: [ 3916]: --> [17:+FPTS: 1,2219,0,0]
Aug 31 12:06:32.43: [ 3916]: --> [7:+FET: 2]
Aug 31 12:06:32.43: [ 3916]: RECV recv EOP (no more pages or documents)
Aug 31 12:06:32.54: [ 3916]: --> [2:OK]
Aug 31 12:06:32.54: [ 3916]: RECV send MCF (message confirmation)
Aug 31 12:06:32.54: [ 3916]: RECV FAX (00000314): from 095732360, page 4 in
0:26, INF, 7.7 line/mm, 1-D MR, 9600 bit/s
Aug 31 12:06:32.54: [ 3916]: RECV FAX (00000314): recvq/fax00036.tif from
095732360, route to <unspecified>, 4 pages in 2:32
Aug 31 12:06:32.58: [ 3916]: <-- [7:AT+FDR\r]
Aug 31 12:06:35.56: [ 3916]: --> [8:+FHNG: 0]
Aug 31 12:06:35.56: [ 3916]: REMOTE HANGUP: Normal and proper end of
connection (code 0)
Aug 31 12:06:35.56: [ 3916]: RECV FAX: bin/faxrcvd "recvq/fax00036.tif"
"ttyS1" "00000314" ""
Aug 31 12:06:36.84: [ 3916]: RECV FAX: end
Aug 31 12:06:36.84: [ 3916]: SESSION END


The log file is 850+Kb so I have chopped this down for breavity.
I do not know what the fax machine / pc at the senders end is. I can however
find out if this would help.

Any ideas? Is this a setup issue / hardware issue / compatibility issue?

TIA


Warren Wagener
(Senior Computer Technician)
B&M For Everything Electrical
Warren@bandm.co.nz
Tel +64 6 356 4912
Fax +64 6 356 9273
www.bandm.co.nz


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