[hylafax-users] Remote hangs up after ANSWER

["Sjon Wijnolst" <webmaster@salisbury.nl>]

Hello,

I've installed HylaFAX 4.1 on a SuSE 7.1 linux box and everythings worked
fine during tests. So we decided to make this setup our new client-server
fax system and installed everything yesterday. After some minor problems
with clients submitting faxes everything looks OK now but one of our
customers called that they can't send a fax. Their fax machine says there's
no answer on the other line - according to the log-file of the session I say
that their machine just hangs up!?

Session log:
Aug 30 14:16:11.32: [  334]: SESSION BEGIN 00000033 31786197475
Aug 30 14:16:11.32: [  334]: <-- [4:ATA\r]
Aug 30 14:16:19.95: [  334]: --> [5:+FCON]
Aug 30 14:16:19.95: [  334]: ANSWER: FAX CONNECTION
Aug 30 14:16:19.95: [  334]: RECV FAX: begin
Aug 30 14:16:21.01: [  334]: --> [8:+FHNG: 0]
Aug 30 14:16:21.01: [  334]: REMOTE HANGUP: Normal and proper end of
connection (code 0)
Aug 30 14:16:22.83: [  334]: --> [2:OK]
Aug 30 14:16:22.83: [  334]: RECV FAX: Normal and proper end of connection
Aug 30 14:16:22.83: [  334]: RECV FAX: end
Aug 30 14:16:22.83: [  334]: SESSION END

config.ttyS0:
# $Id: rockwell-k56,v 1.3 2000/06/22 20:25:43 philw Exp $
#
# HylaFAX Facsimile Software
#
# Copyright (c) 1990-1996 Sam Leffler
# Copyright (c) 1991-1996 Silicon Graphics, Inc.
# HylaFAX is a trademark of Silicon Graphics, Inc.
#
# Permission to use, copy, modify, distribute, and sell this software and
# its documentation for any purpose is hereby granted without fee, provided
# that (i) the above copyright notices and this permission notice appear in
# all copies of the software and related documentation, and (ii) the names
of
# Sam Leffler and Silicon Graphics may not be used in any advertising or
# publicity relating to the software without the specific, prior written
# permission of Sam Leffler and Silicon Graphics.
#
# THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,
# EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY
# WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
#
# IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR
# ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND,
# OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
# WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF
# LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
# OF THIS SOFTWARE.
#

#
# Configuration for a Rockwell AC/K56-based Class 2 modem.
# based upon work of Mark J. Bailey, Jonathan Mau and Glenn Burkhardt.
#    Multitech MT5600ZDX
#    Diamond Multimedia SupraExpress 56e PRO
#    Zoom Telephonics 56Kx
# (and others)
#
# This configuration file sets up the modem to run at 38.4 for
# sending and for receiving.  XON/XOFF is used for flow control
# which also works for data connections.  Adaptive answer support
# is reliable, but to use it you must also enable ModemWaitForConnect
# to force the server to skip intermediate status messages and
# wait for the "CONNECT" message.
#
#
CountryCode:		31
AreaCode:		      ***				STRIPPED OUT BY ME
FAXNumber:		      ***********			STRIPPED OUT BY ME
LongDistancePrefix:	0
InternationalPrefix:	0031
DialStringRules:	      etc/dialrules
ServerTracing:		1
SessionTracing:		11
RecvFileMode:		0644
LogFileMode:		0644
DeviceMode:		      0666
RingsBeforeAnswer:	1
SpeakerVolume:		high
GettyArgs:		      "-h %l dx_%s"
LocalIdentifier:	      "Salisbury BV"
TagLineFont:		etc/lutRS18.pcf
TagLineFormat:		"From %%l|%c|Page %%P of %%T"
MaxRecvPages:		25
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:		Class2		# use class 2 interface
ModemRate:		38400
ModemFlowControl:	xonxoff		# default
#~! voorkomen verkeerde afhandeling telefoontjes door Adaptive Answer
#ModemWaitForConnect:	yes		# wait for CONNECT on answer
#
#ModemResetCmds:	AT&F2		# what you want for a Supra
ModemNoFlowCmd:		AT&K		# disable flow control cmd
ModemHardFlowCmd:	AT&K3		# hardware flow control cmd
ModemSoftFlowCmd:	AT&K4		# software flow control cmd
ModemSetupDTRCmd:	AT&D3		# DTR off causes modem to reset
ModemSetupDCDCmd:	AT&C1		# DCD follows carrier
#~! voorkomen verkeerde afhandeling telefoontjes door Adaptive Answer
#ModemSetupAACmd:	AT+FCLASS=0;+FAA=1 # enable in class 0
#
ModemSendFillOrder:	LSB2MSB		# as expected
ModemRecvFillOrder:	MSB2LSB		# opposite of what makes sense
Class2RecvDataTrigger:	"\022"		# a la 2388-B

Does anyone have experience with this kind of problem or know what to do?



	Sincerely,

	SALISBURY BV
	(Sjon Wijnolst)
	The Netherlands






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