Re: [hylafax-users] Half my received fax is gone!!

[Adrian Swinoga <soulpoet@southcom.com.au>]

> At 04:13 PM 7/4/01 +1000, Adrian Swinoga wrote:
>>Hi, 
>>I've setup Hylafax on a Debian machine.  The fax systems works great,
>>the windows and linux client works fine, can't get the mac to work,
>>though this isn't of concern at the moment.  My problem is this.
>>Say I get sent a 3 page fax, Hylafax receives the 3 pages and when
>>veiwing the fax, I see all three pages, execept that the top 1/3 of
>>each page has been pushed to the bottom of the page.  ie, page one
>>would have the top 2/3 white space then the last 1/3 being what should
>>have been on the top of the fax, then the second page would have 2/3
>>white space at the top then the remaining 1/3 be what should have been
>>the top 1/3 of the page, and so on and so on, when in actual fact I
>>should have received 3 full pages of text.
>> 
>>Another way to put it, say I get sent a 1 page fax with 30 lines, I
>>would get a 1 page fax with the first 10 lines positioned at the bottom
>>of the page and thats it, the remaining 20 have been lost.
>>
>>I would appreciate any help on this matter.  I see no errors in the log
>>files, I've read the documentation trying to find a solution, but to no
>>avail.
> 
> If a page of fax is only 10 lines long then the whitespace above or
> below as it sits on a page layout is dependent on the page-formatting
> that you're doing for those 10 lines of fax.
> 
> In specific terms, I'll bet that you're using the faxrcvd-mail scripts
> and using PDF.  You'll note that ps2pdf uses Postscript coordinates
> which start at the bottom and go up.
> 
> You're seeing normal behavior, probably.  Figure out ps2pdf to change
> things.
> 
> Lee.
I was using faxrcvd-mail scripts and PDF but I moved them and set hylafax
back upto standard, now when a fax gets received there is a tif file in the
recvq dir and I get sent an email notifying me that i received a fax.  All
works fine.  So I get the tiff and the end of the fax isn't there.
eg: this is a sent fax. (please look at these examples as though they were
full pages)
aaaaaaaaaaaaaaaaaaaaa
bbbbbbbbbbbbbbbbbbbbb
ccccccccccccccccccccc
ddddddddddddddddddddd
eeeeeeeeeeeeeeeeeeeee

the fax when viewed would look like this



aaaaaaaaaaaaaaaaaaaaa
bbbbbbbbbbbbbbbbbbbbb

Notice the white space at the top of the page???

HELP!!



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