[hylafax-users] Faxes stuck in send queue

[alan <alan@pair.com>]

Hello.

nI looked through the archives and couldn't find any appropriate
solutions for my problem.  I hope someone can help.

I've set up a send-only fax server, and probably half or more of the
faxes it receives just sit in the send queue and are never processed
or sent out.  The datafiles make it into docq/ correctly, job files
show up in sendq/ and the jobs show up on faxstat -s.

However, no attempt is ever made to send the faxes.  Nothing shows up
for these jobs in the log/ directory.  faxalter -p doesn't push them
through.  They don't show up in the doneq directory.  I don't get any
emails telling me they've succeeded or failed.  

This is just as likely to happen whether the faxes were submitted via
a remote host running sendfax, or localhost running sendfax.

I'm running hylafax 4.1.b2 out of the FreeBSD Ports collection, the
new port which includes the recent security patch.  The server is
running FreeBSD 4.1.1-stable, and there's no chance that will change :)

Some configuration items which might be of interest:

alan@fx1% faxstat -s
HylaFAX scheduler on fx1.pair.net: Running
Modem cuaa0 (): Waiting for modem to come ready

JID  Pri S  Owner Number       Pages Dials     TTS Status
27   127 W   alan 3819997       0:0   0:12         
20   127 W   alan 381-9997      0:0   0:12         
22   127 W   alan 381-9997      0:0   0:12         
26   127 W   alan 381-9997      0:0   0:12         
24   127 W   alan 381-9997      0:0   0:12         
25   127 W   alan 381-9997      0:0   0:12         
33   127 W   alan 3819997       0:0   0:12         
29   127 W   alan 3819997       0:0   0:12         
31   127 W   alan 3819997       0:0   0:12         
alan@fx1% faxalter -p 31
alan@fx1% faxstat -s
HylaFAX scheduler on fx1.pair.net: Running
Modem cuaa0 (): Waiting for modem to come ready

JID  Pri S  Owner Number       Pages Dials     TTS Status
27   127 W   alan 3819997       0:0   0:12         
20   127 W   alan 381-9997      0:0   0:12         
22   127 W   alan 381-9997      0:0   0:12         
26   127 W   alan 381-9997      0:0   0:12         
24   127 W   alan 381-9997      0:0   0:12         
25   127 W   alan 381-9997      0:0   0:12         
33   127 W   alan 3819997       0:0   0:12         
29   127 W   alan 3819997       0:0   0:12         
31   127 W   alan 3819997       0:0   0:12         
alan@fx1% 

Using ServerTrace=0xfff doesn't seem to print anything else into the
log when I use faxstat or faxalter -p on these jobs (except:
Apr 19 15:59:15 fx1 HylaFAX[39476]: servertracing = 0xfff (line 11)
Apr 19 16:01:10 fx1 HylaFAX[39481]: servertracing = 0xfff (line 11)
etc.)

The only hfaxd.conf lines which are uncommented are:

LogFacility:            daemon          # syslog facility (want this 1st))
ServerTracing:          0xfff           # just server operation

My etc/config:
LogFacility:            daemon
CountryCode:            1
AreaCode:               412
LongDistancePrefix:     1
InternationalPrefix:    011
DialStringRules:        etc/dialrules
ServerTracing:          0xfff
PageChop:               none


Any clues?  Can I provide any other information to help diagnose this? 
I'm totally perplexed!

Now that I've got the modem config set up correctly, hylafax works
great if it works at all... it just doesn't always work at all :)

Thanks in advance for your help.

Alan

 



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