[hylafax-users] 3 faxes & error

[George Genovezos <GGenovezos@getthere.com>]

Hi all,

I just got this hylafax project dumped on my lap so I'm still learning. We
have a problem with 2 customers. When we transmit a fax they receive the
page 3 times at 5 min intervals. What it looks like is the pages is
transmited & the receiving fax machine (HP) does not ack the receive. So
Hylafax thinks it did not successfuly send it. It retransmits with the same
results until the max trans is reached.

Here is the log

Feb 23 09:42:34.28: [10790]: SESSION BEGIN 00006636 xxx-xxxx
Feb 23 09:42:34.28: [10790]: SEND FAX: JOB 20828 DEST xxx-xxxx COMMID
00006636
Feb 23 09:43:45.30: [10790]: SESSION END
Feb 23 09:49:36.30: [13976]: SESSION BEGIN 00006641 xxx-xxxx
Feb 23 09:49:36.30: [13976]: SEND FAX: JOB 20828 DEST xxx-xxxx COMMID
00006641
Feb 23 09:50:47.33: [13976]: SESSION END
Feb 23 09:55:55.38: [16112]: SESSION BEGIN 00006644 xxx-xxxx
Feb 23 09:55:55.38: [16112]: SEND FAX: JOB 20828 DEST xxx-xxxx COMMID
00006644
Feb 23 09:57:06.19: [16112]: SEND: RSPREC error/got DCN; Giving up after 3
attempts to send same page "docq/doc25680.ps;31", dirnum 0
Feb 23 09:57:06.32: [16112]: SESSION END

TIA

George



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