[hylafax-users] Error at end of fax

["Jason Bachman" <jabachman@hiestandsupply.com>]

Hi List,   I have been having an intermittant problem when sending faxes:
The fax is sent complete and the receiving side gets the whole fax, but
after the last page is sent, and before the hangup sequence, the receiving
end gets an error.  It doesn't seem to affect the fax, but we are getting
calls from people checking to see if they received the entire fax.


Thanks for any help!



HylaFax version 4.1 from CVS
Libtiff 3.4
Modem is MultiTech MT3334ZDX

Log file snippet:

Aug 15 09:45:13.25: [ 1172]: SENT 38787 bytes of data
Aug 15 09:45:13.25: [ 1172]: <-- data [2]
Aug 15 09:45:13.25: [ 1172]: SEND end page
Aug 15 09:45:19.70: [ 1172]: --> [2:OK]
Aug 15 09:45:19.70: [ 1172]: SEND send EOP (no more pages or documents)
Aug 15 09:45:19.71: [ 1172]: <-- [9:AT+FET=2\r]
Aug 15 09:45:23.57: [ 1172]: --> [7:+FPTS:1]
Aug 15 09:45:23.57: [ 1172]: SEND recv MCF (message confirmation)
Aug 15 09:45:23.58: [ 1172]: SEND FAX (00001128): FROM jennifer TO
xxxxxxxxxx (p
age 1 of 1 sent in 0:48)
Aug 15 09:45:23.58: [ 1172]: SEND FAX (00001128): FROM jennifer TO
xxxxxxxxxx (d
ocq/doc65.ps;01 sent in 0:48)
Aug 15 09:45:23.58: [ 1172]: <-- [5:ATH0\r]
Aug 15 09:45:23.69: [ 1172]: --> [7:+FHNG:2]
Aug 15 09:45:23.69: [ 1172]: REMOTE HANGUP: Call aborted,  from +FK or <CAN>
(code 2)
Aug 15 09:45:23.69: [ 1172]: --> [2:OK]
Aug 15 09:45:23.70: [ 1172]: SESSION END


Modem Config File:

#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:              Class2          # use class 2 interface
ModemRate:              38400           # lock rate for DCE-DTE
communication
ModemFlowControl:       rtscts          # default
#
ModemSetupDTRCmd:       AT&D2           # setup so DTR drop resets modem
ModemSetupDCDCmd:       AT&C1           # setup so DCD follows carrier
ModemSetupAACmd:        AT+FAA=0+FCLASS=2
ModemWaitForConnect:    yes
#
GettyArgs:              "-h %l %s"      # modem must auto-detect fax/data
#
# We normally append the "@" symbol to the dial string so that
# the modem will wait 5 seconds before attempting to connect
# and return result codes that distinguish between no carrier
# and no answer.  This makes it possible to avoid problems with
# repeatedly dialing a number that doesn't have a fax machine
# (kudos to Stuart Lynne for this trick.)
#
# NB: If you need to prefix phone numbers to get through a PBX,
#     put it in the ModemDialCmd; e.g. "DT9%s@".
#
ModemDialCmd:           ATDT%s          # T for tone dialing, @ for silence
#
# Other possible configuration stuff.  The default strings are
# shown below.  Only those that are different from the defaults
# need to be included in the configuration file.
#
ModemResetCmds:         E1Q0            # stuff to do when modem is reset
ModemSoftResetCmd:      ATZ             # soft reset
ModemResetDelay:        1000            # 1 sec delay after reset
ModemAnswerCmd:         ATA             # use this to answer phone
ModemNoFlowCmd:         AT&K            # disable flow control cmd
ModemHardFlowCmd:       AT&E4           # hardware flow control cmd
ModemSoftFlowCmd:       AT&E5           # software flow control cmd
ModemNoAutoAnswerCmd:   ATS0=0          # disable auto-answer
#
# Set modem speaker volume commands: OFF QUIET LOW MEDIUM HIGH.
# Note that we both turn the speaker on/off and set volume.
#
ModemSetVolumeCmd:      "ATM0 ATL0M1 ATL1M1 ATL2M1 ATL3M1"
ModemEchoOffCmd:        ATE0            # disable command echo
ModemVerboseResultsCmd: ATV1            # enable verbose command results
ModemResultCodesCmd:    ATQ0            # enable result codes
ModemOnHookCmd:         ATH0            # place phone on hook (hangup)
ModemSoftResetCmd:      ATZ             # do soft reset of modem
ModemWaitTimeCmd:       ATS7=60         # wait 60 seconds for carrier
ModemCommaPauseTimeCmd: ATS8=2          # comma pause time is 2 seconds
ModemRecvFillOrder:     MSB2LSB         # bit order of received facsimile
ModemSendFillOrder:     LSB2MSB         # bit order modem expects for
transmit
#
#CLASS 2 COMMANDS
#
Class2Cmd:      AT+FCLASS=2     #Cmd to enter class 2
Class2BORCmd:   AT+FBOR=0       #bit order for phase B/C/D (direct)
Class2RELCmd:   AT+FREL=1       #byte-align EOL codes or recv
Class2CQCmd:    ""              #Command to enable copy quality
#
Class2AbortCmd:         AT+FK           #Abort session command
#Class2CQQueryCmd:      AT+FCQ=?        #Query copy quality
Class2CQQueryCmd:       !(0),(0)        #copy qualiy done by server
Class2DCCQueryCmd:      AT+FDCC=?       #query modem capabilities
Class2TBCCmd:   AT+FTBC=0       #setup stream mode
Class2CRCmd:    AT+FCR=1        #enable receive
Class2PHCTOCmd: AT+FPHCTO=30    #Set phase C timeout
Class2BUGCmd:   AT+FBUG=1       #enable HDLC frame tracing
Class2LIDCmd:   AT+FLID         #Set local identifier
Class2DCCCmd:   AT+FDCC         #Set modem capabilities command
Class2DISCmd:   AT+FDIS         #Set session parameters command
Class2DDISCmd:  ""              #Disable predial DIS commandhack
Class2CIGCmd:   AT+FCIG         #Set polling identifier command
Class2PTSCmd:   AT+FPTS         #set post-page status command
Class2SPLCmd:   AT+FSPL         #Set polling indicator command
#
Class2RecvDataTrigger:  "\022"  #Char sent to modem to start recv
Class2XmitWaitForXON:   yes     #if yes wait for xon before send
#


-------------------------------
Jason Bachman
Information Systems Manager
Hiestand Supply Company
jabachman@hiestandsupply.com
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